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Everything posted by FordService

  1. 50 F? Sounds perfect to me. ;) In all seriousness, though, I want to loop your customer service manager on this. Just PM me your VIN, updated mileage, best daytime phone, full name, and dealer name/location. I'll get on it. :) Meagan
  2. I have been very busy, but I can't take credit for anything that goes on with the websites, LOL. Meagan
  3. Hey everyone! Your eyes aren't playing tricks on you, our avatar's been updated. :) Brand new look, same great service. Meagan
  4. Welcome, and congrats, Peter! I'm the current Customer Service Rep on the forum, and I'll be around if you have any questions. :) Meagan
  5. Hi Paul, Keep me in the loop with how your dealer trip goes; I'll check into some options. :) Meagan
  6. HI usererror, Once you have an appointment set up, please let me know so I can see how I can best assist. :) Meagan
  7. Hi acdii, I'm happy to send this up the chain. You know the drill, PM me your VIN, mileage, best daytime phone, full name, and dealer name/location. :D Meagan
  8. Hi there, If you decide to head to your dealer for this, please let me know, along with your mileage. I want to check out some additional assistance. Meagan
  9. When you head in to have these taken care of, please let me know. I'll check out some additional assistance. Meagan
  10. I'm happy to hear your dealer took good care of you. Should these symptoms or others reappear, please let me know. :) Meagan
  11. Do you have the dealer visit scheduled yet? I'm happy to take this up the ladder to your customer service manger. Just send me a private message with your VIN, mileage, best daytime phone number, full name, and dealer name/location. Meagan
  12. Let me know how the dealer visit goes! :) Meagan
  13. Glad to hear they took great care of you! Meagan
  14. Actually, getting the radio to work (sound, physical buttons or knobs not working, ect) falls with me, usually. SiriusXM, music apps, phone/ipod not connecting, not being able to get buttons on the screen to work, that's IVT. If I'm not sure who it goes to, I reach out to them and we decide together. :) Those are so cool! Meagan
  15. I checked with my experts and they said "No difference isn size or specification. Just a new level part." Meagan
  16. Hi Darcia, Has this concern returned since your post? If so, have you spoken to your dealer? Meagan
  17. Thanks for the shout out! I'm already working with ByebyeWrangler82, but for future reference, all SYNC, MyFordTouch, Bluetooth, phone, navigation, ect. falls under our In-Vehicle Technology team, Kim and Rebecca. For example: a cracked screen would be me, but glitches would be them; think of me as hardware, and them as software. :D Meagan
  18. I'm looking into it, I'll let you know what I find out. :) Meagan
  19. I recommend setting up an appointment with your dealer for diagnosis. Once you do, please send me a private message with your VIN, mileage, best daytime phone number, full name, and dealer name/location. I'll check into some options. Meagan
  20. I checked with my parts Subject Matter Experts, and the correct battery for your VIN is BXT-99RT4-A, as you've mentioned. Meagan
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