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Everything posted by FordService
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Outside Air Temp Stuck on 50 Degrees F
FordService replied to Quiller Caudill's topic in Climate Control
50 F? Sounds perfect to me. ;) In all seriousness, though, I want to loop your customer service manager on this. Just PM me your VIN, updated mileage, best daytime phone, full name, and dealer name/location. I'll get on it. :) Meagan -
Sync website is now integrated with Ford Owner
FordService replied to GrySql's topic in Audio, MyFord, Navigation & SYNC
I have been very busy, but I can't take credit for anything that goes on with the websites, LOL. Meagan -
Hey everyone! Your eyes aren't playing tricks on you, our avatar's been updated. :) Brand new look, same great service. Meagan
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I'll keep an eye out. :read: Meagan
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Welcome, and congrats, Peter! I'm the current Customer Service Rep on the forum, and I'll be around if you have any questions. :) Meagan
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Hi Paul, Keep me in the loop with how your dealer trip goes; I'll check into some options. :) Meagan
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Regen Braking Issue When Turning
FordService replied to acdii's topic in Brakes, Chassis, Suspension & Parking Aid
Hi acdii, I'm happy to send this up the chain. You know the drill, PM me your VIN, mileage, best daytime phone, full name, and dealer name/location. :D Meagan -
Recall 14S21 - RESTRAINTS CONTROL MODULE REPLACEMENT
FordService replied to IraF's topic in Recalls, SSMs & TSBs
No problem. :) I'll keep an eye out. Meagan -
Glad to hear it! Meagan
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Recall 14S21 - RESTRAINTS CONTROL MODULE REPLACEMENT
FordService replied to IraF's topic in Recalls, SSMs & TSBs
When you head in to have these taken care of, please let me know. I'll check out some additional assistance. Meagan -
I'm happy to hear your dealer took good care of you. Should these symptoms or others reappear, please let me know. :) Meagan
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Outside Air Temp Stuck on 50 Degrees F
FordService replied to Quiller Caudill's topic in Climate Control
Do you have the dealer visit scheduled yet? I'm happy to take this up the ladder to your customer service manger. Just send me a private message with your VIN, mileage, best daytime phone number, full name, and dealer name/location. Meagan -
Let me know how the dealer visit goes! :) Meagan
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Glad to hear they took great care of you! Meagan
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Will the "Real" Battery Please Step Forward!
FordService replied to TonyHzNV's topic in Batteries & Charging
You're welcome! :D Meagan -
Actually, getting the radio to work (sound, physical buttons or knobs not working, ect) falls with me, usually. SiriusXM, music apps, phone/ipod not connecting, not being able to get buttons on the screen to work, that's IVT. If I'm not sure who it goes to, I reach out to them and we decide together. :) Those are so cool! Meagan
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Will the "Real" Battery Please Step Forward!
FordService replied to TonyHzNV's topic in Batteries & Charging
I checked with my experts and they said "No difference isn size or specification. Just a new level part." Meagan -
Hi Darcia, Has this concern returned since your post? If so, have you spoken to your dealer? Meagan
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Thanks for the shout out! I'm already working with ByebyeWrangler82, but for future reference, all SYNC, MyFordTouch, Bluetooth, phone, navigation, ect. falls under our In-Vehicle Technology team, Kim and Rebecca. For example: a cracked screen would be me, but glitches would be them; think of me as hardware, and them as software. :D Meagan
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Will the "Real" Battery Please Step Forward!
FordService replied to TonyHzNV's topic in Batteries & Charging
I'm looking into it, I'll let you know what I find out. :) Meagan -
I recommend setting up an appointment with your dealer for diagnosis. Once you do, please send me a private message with your VIN, mileage, best daytime phone number, full name, and dealer name/location. I'll check into some options. Meagan
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Will the "Real" Battery Please Step Forward!
FordService replied to TonyHzNV's topic in Batteries & Charging
I checked with my parts Subject Matter Experts, and the correct battery for your VIN is BXT-99RT4-A, as you've mentioned. Meagan