Thanks for the welcome, Hybrider! I'm not sure what other tracking you've got going on here (I'm still catching up on everything happening in these parts. :) ), but I'm able to tell you the current status of your order, as well as the ETA. Once you've placed your order, send me a PM with your order number and dealer code from your paperwork, and I'll get to trackin'. hybridbear, For some reason I didn't get a notification, but I just saw it and responded. :) aaronj1159, This thread is at the top of my list of things to check out! jeff_h, PM me your name, phone number, VIN, mileage, and dealer info. I'll look and see what the status of these parts are. Ashley

Hey SteveB_TX, Check out Facebook.com/LincolnClient. I believe that is where my Lincoln counterparts reside. :) Ashley

Hi everyone, This is Ashley, the new Ford Service rep on the forum. The first step to getting this concern resolved is going to be visiting your dealer, which it looks like most of you have already done. If you're still having trouble with battery warnings, drop me a PM with your name, phone number, VIN, mileage, and dealer info, and I'll look into some options for you. Ashley

hybridbear, There are a couple people I can run things by, depending on what your specific questions are. Just send me a PM and I'll see what I can do. :) Thanks, B25Nut! The website folks like to have an example when I send a correction or inquiry over to them, so this will definitely help! SteveB_TX, Have you reached out to the Lincoln social media folks on Twitter or Facebook? I don't work directly with them, but I know they are active on both of those platforms. hybridbear, I'm not sure if this info is available, but I'll add it to my list of things to check out. acdii, I will let you know ASAP when an IVT specialist will be active on the forum. He or she will be able to lend a hand with this type of question. :) MXGOLF, Send me a PM with your name, phone number, VIN, mileage, and dealer info. I'll have your regional customer service manager reach out to you about some options. Ashley

Thanks, B25Nut! Let me check with a couple people on Monday and see what the ETA is. Are you looking for a particular option? Thanks, hermans and jeffo65! I'm happy to be here. Better late than never, right? ;) Ashley

Hi, everyone! My name is Ashley and I’m your brand new U.S. Ford Customer Service rep. :) My primary role here will be to answer any questions you may have about newer models, to assist with vehicle concerns, and to track any vehicle orders you may be placing. I am in the office M – F 2:30 p.m. until 11 p.m., but I will be transitioning to 8:30 a.m. until 5 p.m. at the start of 2014. With the holidays around the corner, there will be a few days I won’t be around, but I’ll be sure to post out-of-office messages when necessary. Generally speaking, I’ll keep my eyes open for any relevant discussion and jump in publicly to assist whenever possible. If you have something you want to talk to me directly about, feel free to send me a PM. The only time I’ll ask you to reach out privately is when I’m looking for personal information, but I’ll make sure you guys (and gals) know what to send over if and when that time comes. Some items that I probably won’t be able to help with include: older/high-mileage vehicles, details about future vehicles that aren’t yet made public, vehicle modifications, and questions/concerns about in-vehicle technology. We plan to add an agent who specializes in IVT (including SYNC, MyFord Touch, navigation, and SiriusXM) in the near future. We’ll be sure to let you know when he or she arrives. I’m excited to finally be here as part of this community and I’m looking forward to speaking with you all soon! Ashley