FordService

Per your Owner Guide: Safety Belts - page 30 All safety restraints in the vehicle are combination lap and shoulder belts. The driver safety belt has the vehicle sensitive locking mode. The front outboard passenger and rear seat safety belts have both the vehicle sensitive locking mode and the automatic locking mode. Vehicle Sensitive Mode This is the normal retractor mode, which allows free shoulder belt length adjustment to your movements and locking in response to vehicle movement. For example, if the driver brakes suddenly or turns a corner sharply, or the vehicle receives an impact of about 5 mph (8 km/h) or more, the combination safety belts will lock to help reduce forward movement of the driver and passengers. In addition, the retractor is designed to lock if the webbing is pulled out too quickly. If this occurs, let the belt retract slightly and pull webbing out again in a slow and controlled manner. Meagan

Welcome to the forum, txags99. I want to take a peak under the hood, so to speak, and send this along to your customer service manager. Please send me a private message with your VIN, mileage, best daytime phone number, full name, and dealer name/location. Meagan

Welcome to the forum! I'm glad to hear how much you're loving your Fusion! I'm the customer service rep on the forum, I'll be around if you have any questions. :) Meagan

Do you have an appointment set to visit your dealer about this, tankheavy? That's a great next step in solving this. Please keep me updated on this, and I'll check out some options. Meagan

Thanks for following up. Please send me a PM with your VIN, mileage, best daytime phone number, full name, and dealer name/location. I'll send this up the chain. If it happens again or enough to where you decide to head in, please let me know. As far as any recalls, if you aren't notified, your dealer is always able to look it up. Also, you can check here. Keep me in the loop on this. :) Meagan

Have you spoken with your dealer to have this checked out, Barsoom? Please let me know, along with your mileage, and I'll take a look into some options. Hi hermans, Any updates from your dealer visit yesterday? Meagan

Have you spoken with your dealer about this? They'll be able to check to see if there are any service actions tied to your VIN. Are you currently experiencing any symptoms connected to them? Hi Steve, Were you able to get the other items taken care of? I want to loop in your customer service manager on this. Please send me a private message with your VIN, updated mileage, best daytime phone number, full name, and dealer name/location. Meagan

:yahoo: Welcome, redsoxaa! I'm the current customer service manager on the forum, and I'll be around if you have any questions. Don't forget to check out the Ford Owner website for tips, tricks, and other goodies. Meagan

I'll keep an eye out for them! :) Meagan

I recommend heading to the dealer that took care of you post-accident, just in case. This way, you won't have to make another trip elsewhere. Please let me know what you find out. Meagan

Welcome to the forum, Lilman! I'm the current customer service rep on the forum, and I'll be around if you have any questions. Got any photos? Meagan

Hi vagonebuy, I have to say, that's one of my favorite shades on a vehicle. Have you heard back yet, and do you have an appointment for your dealer scheduled? Please let me know, along with your mileage, and I'll check into some options. Meagan

Hi Tomo, My offer to check out some options still stands. :) Just send me a PM with your VIN, updated mileage, best daytime phone, full name, and dealer name/location. Meagan

I added this to the case notes, and I see your CSM reached out today and has a follow-up call set for tomorrow. Please keep me updated if the concern returns. Meagan

Welcome to the forum, newfusionuser, and congrats on joining the Fusion Hybrid family. :) Heading to your dealer for repairs is always a great first step towards a resolution. I can send this up to your customer service manager to check out additional assistance. Please send me a private message with your VIN, best daytime phone number, full name, and dealer name/location. I'll get right on it. Thanks, GrySql! Meagan

I'm glad to hear everything's running smoothly! :) Since I'm not a technician or engineer, I'm unable to diagnose the root cause of symptoms, so I recommend keeping in touch with your dealer to hear if they have any updates. Are you currently experiencing any symptoms related to your transmission? If so, I recommend heading to your dealer. Once you have an appointment set up, please let me know. I'll look into some options. Meagan

Thanks guys! I really appreciate it. Slowly, but surely, I'm improving and will be running on all cylinders again. Meagan

I'm so sorry about all the delay on this. I've been super under the weather. I'm going to loop your customer service manager in on this. Meagan

Were you able to get this checked out over the weekend? Meagan

Hi Tomo, Welcome to the forum! I want to help get this straightened out. Please send me a PM with your VIN, mileage, best daytime phone number, full name, and dealer name/location. Thanks! Meagan

Please let me know Monday what the status is, and I'll check out some additional options. Meagan

Yeah, you're right, actually. :D Sounds good. I'll be around! Meagan

Heading to an EV certified dealer for a second opinion is a great next step. Let me know when you choose a dealer you want to work with. :) Meagan

Got it! No problem. :D Meagan

-Waves hello!- I recommend heading to your dealer to get this mystery solved. Once you have an appointment set up, send me a PM with your VIN, mileage, best daytime phone, full name, and dealer name/location. I'll loop in your customer service manager on this. :) Meagan