FordService

Car horns honk, are you listening, In the lane, signals glistening A beautiful sight, We're happy tonight. Driving in a Fusion wonderland. Gone away is the Ford Rep, I’ll be back the next day, yep! You can send a PM, The 26th I’ll read them, Driving in a Fusion wonderland. See you guys Friday! Merry Christmas & Happy Holidays! Meagan

Hi Eric, Welcome to the forum! I want to loop in your customer service manager on this. Please send me a private message with your VIN, mileage, best daytime phone number, full name (if it's not your username), and dealer name/location. Meagan

Hahaha, well, Texasota requested it, so I delivered. :D Meagan

Hi scn101, I'm happy to reach out to your customer service manager on this. I'll need a PM with your VIN, best daytime phone number, full name, and dealer name/location. Thanks for the shout-out! Meagan

Congrats on the new ride, and welcome to the forum! I'm Meagan, the customer service rep on the forum, and I'll be here for any questions you may have. :D Meagan

Hi wmpwi, How did the service visit go? Please let me know, I want to see how I can best assist. Meagan

I'll do you one better... Meagan

Hi guys, Just a reminder that if you send me PM with your order number & dealer code, or VIN, I can track orders. :D Meagan

Rachel's still here (in fact, I sit right beside her), we just needed to do a little shuffling in our assignments. I'm super excited to be working with you guys. Don't tell my other forums, but the Fusion's my favorite Ford. ;) Also, I'm really big on the environment, so I love hybrids! Nope, we're actually in Central Florida. :D Meagan

Way to make me blush! No worries, I completely understand. :D How about some honey walnut, then? Meagan

Hey everybody! Sorry I didn't do this sooner, but I'm Meagan, the new customer service rep on the forum. I'll be taking over from Rachel. Don't worry, she's still around, a lot of people have been asking. I'll send her your love. :D Meagan

Rachel's still around, but I've taken over her forums. :) I need to make an introduction post, and I promise I will soon. :D Very nice! :D Meagan

I'm replying to your PM now. Sorry about the delay, we were transitioning the forum over from Rachel to me, and both of us were out at the beginning of the week. Also, our offices are closed on weekends. :) Meagan

Hey hybridbear, Have you had this repair taken care of? Let me know if you have any updates, and I'll see how I can best assist. Meagan

Hi terryb, Were you able to get into contact with your Service Adviser? Send me an update on how your Fusion's doing & any progress made. :) Meagan

Hi dfred, Has everything been taken care of with your F-150? Congrats on the new Fusion! Meagan

I would say that's a cool idea, but cold's the last thing you want. ;) You can sign up for an account on Ford Social and post your idea for review. Meagan

Thanks for the shout-outs, guys! Glad to hear everything worked out well! If you ever need anything in the future, I'll be here. Meagan

Hi Toniolo, I recommend reaching out to Ford Brazil's Customer Relationship Center at 0800 703 3673. Meagan

Thanks for recommending me, GrySql; I've looped in my colleagues at FordServiceCA, who will be reaching out. I'm sad to see this is a deal breaker, BK Fusion. I'd like to see how I can help keep you part of the Ford Family. What concerns are you experiencing with your F-150 and Fusion Hybrid? Please send me a PM with the VINs, current mileage, symptoms, servicing dealer, your full name, and contact information. Rachel

With winter officially here, it's definitely time to switch over to the heated seats; let's see how I can help get them running warm again, swingdj. Please send me a PM with your current mileage, VIN, servicing dealer, full name, and contact info. Let me know when you make an appointment with your dealer. I'll definitely do my best to speed things up, hybridbear; thanks for suggesting me! :dance: Rachel

I reached out to my Hybrid Specialist, GrySql. This is the information he shared with me: The Fusion Hybrid vehicle is equipped with all-season tires designed to operate in snowy conditions. Any tire replacement should only be with like tires of the specifications stated on the TREAD Label found in the drivers door post area. Vehicle owners should consult their Owners Manual for complete information on this topic. Traction aid devices are not approved for use on this vehicle because the Hybrid powertrain cannot accommodate the additional strain introduced by these types of devices. Rachel

Thanks for suggesting me, GrySql! :dance: I've checked all my resources, mwr. As the Owner's Manual states that snow chains or cables are not approved, I'm not able to suggest any modifications or other alternatives. I understand snow tires are not a viable option for you; I recommend your dealer as they may have more specific information. :) Rachel

Hello, all! I'll be out of the office tomorrow for the holiday. I wish everyone a wonderful Thanksgiving, with lots of friends and family time, pumpkin pie, and turkey! :) I'll be back in on Friday, for business as usual. Rachel

Our techs are Ford-Certified, hytibill; I'm glad they've inspired your confidence! I know it's hard to be separated from your new Fusion Hybrid, but we want to make sure your car is running as smoothly as possible. You're in great hands with Levittown Ford; I'm here if you have any questions. :) It seems like the timing worked out, Scott029; let me know how it goes at your dealer. The safety of our customers is very important to us; we take the appropriate action as expeditiously as we can. :) Rachel