FordService

You know how to find me if you do. :) Meagan

Happy to hear it! I'll be around if you need me. :) Meagan

No wrath here! The CSM's work hand in hand with the dealer. :) Thanks for the shout-out! Glad to be of service. Speaking of cookies... My offer still stands. :) Meagan

How's everything going? Meagan

I'll keep an eye out! Meagan

I'd love to. Since I'm not a technician or engineer, I don't have information on fixes or the like. Your dealer will be in the best position to discuss this with, and anyone with this concern heading to the dealer is the best way to get this documented and sent up to the engineers. What I can do is check out some additional assistance for whomever is experiencing this. I see marklally and smr2112 on a quick read, in the recent posts at least. So, for you two, and anyone else still having these symptoms, please send me a private message with your VIN, mileage, best daytime phone number, full name, and dealer name/location. :) Meagan

Happy to hear it! Did your CSM get in touch with you today? Meagan

Thanks for following-up. Please send me a PM with your VIN, mileage, best daytime phone number, full name, and dealer name/location. I can check out some additional assistance. Meagan

I just checked your case, and I see you were in touch with your CSM yesterday. He'll follow-up with you on the 15th. Were you able to get towed to your dealer? Meagan

Here's some info on the Active Noise Cancellation: How It Works • Microphones in the vehicle interior headliner detect and measure the amplitude and phase of noise sound waves • This information is relayed to the active noise cancellation module • The module takes into account engine speed to calculate the target frequency that needs to be cancelled, targeting only unwanted noise and not other noise inside the cabin such as the audio system or passenger conversations • The module then uses this information to generate a sound wave that has the same amplitude as the noise but reverses it • The reversed sound wave is directed through the audio system speakers and combines with the original engine sound wave to cancel each other out I can look into this further; just send me a PM with your VIN, mileage, best daytime phone number, full name, and dealer name/location. :) Meagan

No worries! :) I'm glad to hear everything's been taken care of. Please let me know if you need me for anything. Meagan

Have you or your dealer been able to determine if this is from normal condensation or drainage? I can check out some additional assistance, just send over your VIN, best daytime phone number, full name, and dealer name/location. Meagan

I noticed in an earlier post you mentioned you haven't been to your dealer yet for this, is that still the case? Please let me know, along with your mileage, and I can check out some options. Meagan

Hey Fastronaut, Any updates on your Fusion Hybrid this morning? Meagan

Hi everyone, If you're experiencing a concern with your battery, feel free to reach out to me with the details. I'll be happy to check out some additional assistance. Please include your mileage, date of the last trip to your dealer about this, and the symptoms and situations. Meagan

Glad to hear everything went swimmingly! :) I'll be around if you ever need me. Meagan

HI pkinla, How did your appointment go? Please let me know, along with your updated mileage, and I can check out some options. Meagan

Let's shed some light on the subject. ;) Will you be heading to your dealer for this? Please keep me in the loop, and I'll jump in. Meagan

Hi swright. Let me know how your dealer trip goes, I want to see how I can shed some light on the subject. Also, please let me know your mileage. :) Hi smr2112, When was your most recent to the dealer for this? I'm happy to hear it hasn't happened in a month. If the symptoms return, please don't hesitate to reach out to me. :) Meagan

Glad to hear it! Meagan

Welcome to the forum, James! Glad to hear everything sorted itself out. Should these symptoms reappear, please let me know. Meagan

Thanks for the shout-out! I'm happy to look into how I can move this along. :) Just PM me your VIN, mileage, best daytime phone, full name, and dealer name/location. Meagan

:thumbsup: I'll be around if you have any other questions. Meagan

Glad to hear your dealer was able to take care of everything quickly. Don't hesitate to reach out if you have any questions in the future. :) Meagan

:victory: Thanks for the shout-out, anyway! Meagan