FordIVTteam

Are you currently running version 3.6.2 on your MyLincoln Touch system? If so, make sure you bring this to your dealership's attention the next time you're in for service so they can take a closer look. Kim

Hi Cindy Chyz Casteel, Let's try all of the troubleshooting steps at once to make sure nothing is missed. Instead of doing a master reset, just delete your phone from MyFord Touch and delete SYNC from the Bluetooth connections of your iPhone. Soft reset your phone by holding the POWER and HOME buttons until the Apple Logo appears. When the phone powers back up, pair the phone to MyFord Touch again:http://support.ford.com/sync-technology/pair-your-phone-sync-myford-touch Once it is paired, tap SETTINGS (on the phone) > BLUETOOTH > SYNC > set SHOW NOTIFICATIONS to ON. This article provides more information: http://support.ford.com/sync-technology/how-to-allow-ios-text-messaging-sync-myford-touch Turn the engine off and open the driver's side door so the MyFord Touch screen turns off. Start the car back up and have someone send you a test text message to see if it goes through. Let me know the outcome. Thanks for sharing, srogers. I'm happy to hear that! :) I'm glad the text messaging is working well with your iPhone 4S, corncobs. Do iMessages still come through on your MyFord Touch system? I remember the topic of iMessages being brought up in a different thread, so I apologize if I've asked you already. Kim

Hi md13ffhguy, If you're seeing a message stating that the voice tag is disabled because it is too similar to a different voice tag? If so, try changing the name to something like "My Work" and see if that works. It sounds like you've already tried performing a master reset to your system, which would have been my next suggestion. Let me know what happens. Hi SteveB_TX, Are you seeing an option to add voice tags to your favorite destinations on the MyLincoln Touch system or are you having trouble with the system recognizing all voice commands? Thanks for bringing this thread to my attention, hybridbear. :D Kim

Hi larrylwill, This is the best website I can offer to report inaccurate map information. Although HERE is closed on Sundays, you can call them if you have questions about the map creator website. The phone number is 888-628-6277 and they will be open 8 a.m. - 8 p.m. EST tomorrow. They are much more knowledgeable about the map updates than I am; I don't want to provide incorrect information. Since I already have most of your information I'll document your feedback about the navigation system and send a PM with the case number. Kim

Hey larrylwill, If you notice information that is incorrect on your current map, you may be interested in reporting it here to help enhance future updates to navigation: http://here.com/mapcreator/ It sounds like you were in the entertainment menu. If you're attempting to call someone and the radio station changes, give the command PHONE first. Then, you can say CALL HOME. Here are the main categories for voice commands: http://support.ford.com/sync-technology/voice-command-categories-sync-myford-touch Kim

Hi dmt1971, Send me a PM if you're still getting this error message. I haven't had any issues with the website today. If you're able to get a screenshot, that would be even more helpful. Let me know either way. :) Thanks for checking, murphy. Kim

You are up-to-date on MyFord Touch software. Since I already had your VIN I double-checked. :) Kim

I can see where you're coming from, larrylwill. Although updates are periodically offered at: www.Navigation.com they are not required; they are just available as an option. In order to provide the most accurate data for your Fusion's navigation system, teams of over 2,000 geographic analysts drive millions of miles each year to collect and verify the data within each map update before it is released. Factory-installed navigation systems have more complexity than personal navigation devices and smartphone updates. In addition, they often include software updates that improve system features. These are a few reasons why you are seeing a higher cost associated with these map updates compared to the personal GPS systems that you've mentioned. We are committed to ensuring that each map update delivers value and enhances your navigation experience, but I encourage you to speak with one of HERE's representatives about the details before purchasing. I know you haven't even picked up the car yet, but here is the number for HERE again (just in case you need it in the future): 888-628-6277. If you recall the dealership that provided you with the incorrect information, please send me a PM including your name, VIN, phone number, and the name of that dealership. I'd like to document your feedback at the very least. Kim

Hi larrylwill, It sounds like there may have been some confusion. Was the dealer talking about SYNC software updates? When software updates are released for SYNC, they can usually be downloaded right from your account at: www.Support.Ford.com Map updates are handled through our software partner, HERE (formerly Navteq). When a map update becomes available, it will be posted here: www.Navigation.com Enter the year, make, and model of your vehicle to see available maps and pricing information. If you're unable to find an answer to a specific question about an update, you can speak to a HERE representative at 888-628-6277. If there was an agreement made by a specific dealership, I suggest getting some clarification from them just to make sure. Kim

Hi JimArch, Although they didn't fill me in on what caused the issue, our Tech Support Team was able to determine why this happened. They believe a permanent fix has been implemented for this issue. If anyone notices anything strange happening with their SYNC account in the future, please reach out to me right away so I can investigate. Kim

Thanks for the update, lraF and acdii! I just went through and closed any open cases on this issue. You know where to find me if you have any other questions or concerns. :) Kim

Hey acdii, Unfortunately, there are no settings within the MyFord Touch system to switch the colors on the MyFord Touch or MyLincoln Touch systems. Take a look at the available display options for MyLincoln Touch here: http://support.lincoln.com/sync-technology/adjust-sync-settings-sync-mylincoln-touch Kim

Hi everyone, Some of you may have already received my PM, but the issue seems to be resolved. Please let me know if you're still experiencing any issues. Thanks again for reporting this right away. Kim

Hi glasssbaby, This is not normal behavior for the MyFord Touch system. I suggest performing a master reset to the MyFord Touch system first: http://support.ford.com/sync-technology/perform-master-reset-sync-myford-touch If the issue persists after the reset, I'm going to agree with murphy and jeffo65 and suggest taking it to your dealership for diagnosis. Kim

Awesome, hybridbear! Hi djminfll, I know I've already posted this link, but I didn't want you to miss it. In order for text messages to come through, you'll need to follow these steps after pairing your new iPhone: http://support.ford.com/sync-technology/how-to-allow-ios-text-messaging-sync-myford-touch Kim

Here is a link to the Version Checker: http://support.ford.com/tools/account/update-center?step=prepare-vc You must log into the website before navigating to this link. Since the Vehicle Health Report is not automatically updating the website to your current version, you may have similar results using this tool. Please let me know the outcome either way. Hey JimArch and GrySql, I haven't received an estimated date of resolution for this issue yet. I've reached out to management to see if there are any other ways to speed up the process. I'll update you all as soon as possible. Kim

Hi Ryan Garcia, Let me know if you have any questions about running a Vehicle Health Report. Here are the instructions: http://support.ford.com/sync-technology/run-a-vehicle-health-report-sync-myford-touch As far as the codes go, I suggest checking with your dealership. Kim

Hi Riggo, I've documented dmt1971's feedback on my end, but I also want to suggest posting the suggestion here: http://social.ford.com/your-ideas/ This is where our product development team can get some insight and inspiration from current owners. Kim

Hey Daniel, I saw your post on this thread and responded there: http://fordfusionhybridforum.com/topic/7038-ford-fusion-hybrid-2013-and-bluetooth-cellular-call-quality/page-2?do=findComment&comment=77285 :) Kim

Yay, it seems to have worked! Thanks for sharing. Kim

Hi Daniel, acdii had some great suggestions. Here are some other troubleshooting tips for connection issues: http://support.ford.com/sync-technology/troubleshooting-sync-myford-touch I noticed that you posted on a different thread stating that this is happening on multiple phones. If these tips don't resolve your concern, your dealership will be in the best position to assist. Kim

I'm glad I could help! Kim

I can't say for sure, since I'm only trained on SYNC, MyFord Touch, and navigation. I just happened to get a little extra information from our engineers, and decided to share. If you have any specific questions about your vehicle that are outside of my scope, feel free to send a PM to FordService (Ashley). I don't want to give you the incorrect information. :) Kim

No problem! I hope it works. You know where to find me if you continue to have trouble after running a Vehicle Health Report. Kim

The website requires you to have a preferred dealership selected before you can view a Vehicle Health Report. If you try to view the report before selecting a preferred dealership, it will bring you to a page that says LOCATE A DEALER. Type in your zip code and a list of dealerships in your area will pop up. When you find the one you're looking for, click the blue link on the right that says SET AS PREFERRED DEALER. It should only prompt you to do this once. It may ask you to select a Ford and Lincoln dealership if you have both types of vehicles on one account, but I haven't tested this on my end. Are you still having issues viewing the report, acdii? murphy and SteveB_TX, Try sending a text message saying "YES" to the number: 47962. Sometimes this method will work even if no original text was received. Kim