FordIVTteam

Hi jmellen, Some phones will allow you to access destinations from the phonebook, however, there are many that do not. One thing I can suggest is checking the address listed in the phonebook. If you notice a section for a country, try removing it. You'll need to re-download the phonebook to your MyFord Touch system once this has been changed. Let me know the outcome! Kim

Although Ford is expanding the availability of AppLink, it is focusing on Gen 1 SYNC systems at this time. You'll find the announcement here: http://media.ford.com/content/fordmedia/fna/us/en/news/2014/01/03/ford-offers-sync-applink-for-3-million-more-customers.html There is still no update on AppLink for MyFord Touch equipped vehicles, but I've passed along the feedback. Hi tr7driver, It sounds like the other members of the forum answered your question already. They're correct; you found the case to the navigation SD card. This is where the map information is stored for your navigation system. When future map updates are released, they will be available here: www.Navigation.com or you can speak to an agent by dialing: 1-888-628-6277. I'm sure your sales representative will be able to fill you in on any other questions you may have. If not, let us know! Kim

Hi guys and gals, I wanted to let you know I'll be in meetings all day so I won't have a chance to go through the forum today. Don't feel neglected! I'll be responding to posts and PMs on Monday. Kim

Hey folks, Just wanted to let you know that I'll be out of the office until Thursday. Everyone enjoy your holiday. I'll talk to you next year! ;) I added it to the list. Thanks! Kim

Hi bsondhi, I'll pass along the feedback if you're still noticing this issue. Send me a PM with your name, VIN, mileage, and best phone number. If you happen to know which phone you're connecting and the firmware it is running, that would also be helpful. Thanks, Kim

Great; thanks for sharing! Kim

Hey acdii, I know that some iPhones will not stream metadata via Bluetooth. Just out of curiosity, which iOS are you running? Kim

I'll take a look, jeffo65. Thanks! Kim

I just got it, hybridbear; thanks! Kim

Hey Howie411, I wanted to make sure we weren't overlooking the basics. Hi djminfll, Make sure these steps are being followed to allow text messaging to work through your MyFord Touch system: http://support.ford.com/sync-technology/how-to-allow-ios-text-messaging-sync-myford-touch Hello Milleron, I don't have much information on this, but I'll tell you what I do know. :) The MyFord Touch system only uses information from these Bluetooth profiles: HSP, HFP, PBA, OBEX, OPP, A2DP, AVRC and MAP. The Audio/Video Remote Control Profile (AVRCP) in conjunction with the Advanced Audio Distribution Profile (A2DP) will affect the streaming of metadata via Bluetooth on the MyFord Touch display. Unfortunately, I am unable to verify which phones will allow this feature to work. Kim

I understand where you're coming from, hybridbear. Of course, there will be times where we run into an issue without a quick fix that I can recommend. I'm here for basic troubleshooting, so I am unable to verify how the dealership will handle this concern. I've suggested a dealership visit so they can see the actual vehicle and utilize their resources to get this resolved, or at least have it reported to the appropriate party. If you would prefer to avoid the dealership, I'm happy to share your feedback. In order to do this, I'll need you to PM me your name, VIN, mileage, phone number, and dealership information. Kim

Performing a soft reset to the phone once in a while will improve your connection with SYNC for text messaging. On both of these phones, you'll just hold the POWER button for about 10 seconds until it powers off and turns back on. The phone will still be paired to your car after doing this. If you begin to receive a message telling you that the device isn't supported every time you attempt to send a text message through MyFord Touch, delete SYNC from the device and delete the phone from MyFord Touch. Follow these steps to pair it again: http://support.ford.com/sync-technology/pair-your-phone-sync-myford-touch If the phone asks if you want to allow SYNC to access your phone's information, make sure you touch YES or text messaging will not work. Kim

Hi everyone, I wanted to confirm that there have been documented instances of this occurring after updating to V3.6.2. I suggest scheduling an appointment with your service department for further testing. Kim

Thanks, MaineFusion! It sounds like you're speaking about a Driver Alert Warning. See my response to terryb, below. I know it can be confusing that my title is In-Vehicle Technology Representative, and I don't handle every technological concern with the vehicle. I am only able to provide information about the MyFord Touch system and settings within. Since I am unable to adjust the settings for many of these alerts through the MyFord Touch system, Ashley at FordService will be better to assist with these types of inquiries. Usually, if the question is about the left cluster, it goes to Ashley; if it's about the right one, ask me. :) Got it! Thanks, Sleddog. Kim

If an update doesn't require dealership installation, it will normally be available for instant download from: www.Support.Ford.com Although you don't own the truck any longer, keep in mind that dealerships are interdependently owned. If you need an update in the future that can't be downloaded from our website, I suggest pricing a few different dealerships to make sure you get the best deal. If you ever wonder if something should be available for instant download, reach out to me and I'll verify. :) Kim

Hi everyone, This link should be helpful if you're getting used to using voice commands for navigation on your MyFord Touch system: http://support.ford.com/sync-technology/navigation-by-voice-sync-myford-touch You'll notice that the screen in the video looks slightly different than your touchscreen displays probably do. The video shows a different software version, but the voice commands still work the same. :) Kim

I'm glad everything is working correctly now, Boat Racer. Thanks for keeping us in the loop! You were the first one to bring the concern to my attention on this forum, GrySql. Thanks for working with me to help pinpoint the issue. If anyone reads this and notices that: www.Support.Ford.com is showing that an incorrect version is installed on their MyFord Touch system. PM me your name, VIN, mileage, and phone number. Although we've verified that there is an issue with the website, I'd still like to continue reporting each case of this happening. Hey TerryB, Unfortunately, this is a little out of my scope. I suggest reaching out to Ashley here: http://fordfusionhybridforum.com/topic/8045-official-ford-service-rep/?p=71669 or you can send FordService a private message. Hi dmt1971, I was out of the office on Christmas, that's why it's taking me a little while to get back to you. I noticed your post on the other thread. Here was my response in case you missed it. :) "Thanks, dmt1971! The best website to suggest these changes to the MyFord Touch map display is here: http://social.ford.com/your-ideas/ Ford's product development team periodically looks through these ideas for insights and inspiration from owners. I encourage you to post! If you prefer that I document your feedback on your own account, I'll just need your VIN, mileage, full name, and phone number. Send me a PM with this information if you're interested. Make sure you've done the following steps: Press the 2 gears > DISPLAY > switch AUTO DIM to OFF > set the MODE to NIGHT > press + or – to adjust the brightness. These are the only settings that you are able to adjust for night mode within the MyFord Touch system. As far as skimming through your SiriusXM stations goes, pressing the SEEK button on the steering wheel will allow you to go through one set of presets at a time. Holding the same SEEK button down should allow you to scan through SirusXM channels." Kim

Hi everybody, Hopefully everyone had a nice holiday! Hi IraF, I'd like to report this concern with your VIN. Since I was added to this forum, I've been seeing a high volume of Fusion Hybrid and Energi owners experiencing this issue with: www.Support.Ford.com Please PM your full name, VIN, mileage, and best phone number. I'd like to have this documented on your account specifically so In-Vehicle Technology phone agents will be able to access details of this conversation as well. The team in charge of our website is currently out of the office for the holidays. I'll touch base with them on January 2nd to see if I can get any more information on this. Thank you, GrySql. I've reported your VIN. I'll let you know once I hear back from our web support team after they return to the office. I'll continue to pass information along to them to make sure it is understood that this concern is affecting multiple people. Although I'm more than happy to respond on this thread, I also think it is a great idea to try to keep these topics separated. Hey Eddie Sessum, Were you unable to download the update from: www.Support.Ford.com for your truck and does it have MyFord Touch? Do you know which software version you're currently running? Thanks, dmt1971! The best website to suggest these changes to the MyFord Touch map display is here: http://social.ford.com/your-ideas/ Ford's product development team periodically looks through these ideas for insights and inspiration from owners. I encourage you to post! If you prefer that I document your feedback on your own account, I'll just need your VIN, mileage, full name, and phone number. Send me a PM with this information if you're interested. Make sure you've done the following steps: Press the 2 gears > DISPLAY > switch AUTO DIM to OFF > set the MODE to NIGHT > press + or – to adjust the brightness. These are the only settings that you are able to adjust for night mode within the MyFord Touch system. As far as skimming through your SiriusXM stations goes, pressing the SEEK button on the steering wheel will allow you to go through one set of presets at a time. Holding the same SEEK button down should allow you to scan through SirusXM channels. Hey jeffo65, The SyncMyRide website was switched over to: www.Support.Ford.com recently in order to create cohesiveness between the websites. In the past, you were able to see some SYNC information on: www.Owner.Ford.com The websites are more integrated now; if you're logged into: www.Owner.Ford.com it should redirect you to the SYNC website when you click on a SYNC related link. If you're being directed to a blank page, try clearing your browsing history and attempting again. Please PM your name, VIN, mileage, and phone number so I am able to report the issue with your software version being incorrect on the website. Kim

Great; keep me in the loop! Kim

Thank you; I appreciate the kind words from both of you. Kim

Hi acdii, I recommend scheduling an appointment with your dealership for the Flex. Send me a PM once it's scheduled; I'll take a look at your account and see how I can assist best. Please include your full name, VIN, mileage, best phone number, and the name of your dealer so I can pass along your feedback. Kim

Thank you, Eddie Sessum. This is helpful; I'll pass it along. I may have to wait until the 26th to get info on this. Many of my resources are out of the office for the holiday. I'll let you know what I find. Kim

I'm sorry; I saw this post after I posted my last response. The Vehicle Health Report will normally update your software version, but something must not be communicating properly. This may be an issue specific to Fusion Hybrid vehicles. I'm going to report this and see if I can get any more information for you. Hang tight! Kim

Hey everyone, I'm the other Ford representative that Ashley was speaking about. I'm part of the In-Vehicle Technology team. I use a tool to allow me to sort through posts and see which ones are relevant to my area of training; however, it looks like I was missing some of these comments. I've seen a few of you posting on my welcome thread already, which is a great way of reaching out to me. Here's the link: Hi IraF, I saw that you posted on the IVT thread today, but didn't mention this website issue. If it has been resolved since you posted this, please let me know. I'm working with another owner that is experiencing a similar issue. I'd like to clarify some things. Does the website show that you're running V3.5.1 and that it is the latest software? If it does, this isn't correct. The latest software for MyFord Touch V3.6.2, which will need to be installed by your dealership. Verify your software version by pressing the 2 gears at the bottom of your screen > HELP > SYSTEM INFORMATION. The last 5 digits of the CCPU number should say: 13171 if the latest software was installed. Let me know what you find. Hi Sleddog, I'm happy to enlighten! I'm here to suggest different troubleshooting steps to resolve MyFord Touch concerns and answer general questions about the system. I'm in the same boat as Ashley when it comes to accepting feedback for changes to the product. In order to document it, I'll be requesting personal information so I am able to associate the feedback with your account. I'm here for any general questions about the MyFord Touch system. If something isn't working as it's designed, I'll suggest troubleshooting steps that I recommend for that scenario. Although I have gained some knowledge from other users about certain phones, I am far from being an expert on phones. I am able to assist with SiriusXM questions. I am unable to assist with any aftermarket systems. Since this forum has so many MyFord Mobile users, those types of questions should be directed at me. I'll warn you that my resources are limited, but I know the people to reach out to in order to get answers. I hope this helps clear some things up. Let me know if you have questions! Kim

Hi acdii, Thanks for clarifying. Since the issue is not isolated to TravelLink categories, I suggest taking it to your dealership to have it diagnosed properly. Have you already brought this issue to their attention? Unfortunately, I don't have any further troubleshooting I can walk you through online. I'll have to recommend that you continue to work with your dealership to get this resolved. Since this concern wasn't addressed during your last visit, I'd like to escalate this to your customer service manager to make sure it gets handled correctly at the dealership. Please PM your full name, VIN, mileage, dealership name, and best phone number. I'll take a look at your account and let you know which options are available. Kim