FordIVTteam

I replied to your PM. :) Cara

Hey kash80, As murphy stated, check to see if there's an update available. You can PM the VIN or check out this link: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Cara

Hi apilon50, You're welcome! I will pass your thanks to Cara. Shaay

Hey Alain, Since TraveLink is supported by Sirius, please contact them directly if you are still experiencing issues. They can be reached at www.sirius.com or at 888-539-7474. Cara

Hi jadei, murphy is correct in stating that the MyTouch systems do not have the AppLink feature. To share general ideas with Ford Motor Company on how we can enhance our products and services, please visit http://social.ford.com Cara

Hey ekeman, I agree with the others on trying a USB flash drive to see if the same thing happens; however, this sounds more like an SD card issue. If you don't have a spare flash drive, try another SD card. Keep me posted! Rebecca

I don't use Google for my Android phone's backups, so I'm not sure what that process is. However, if my contacts are stored on my SD card instead of my SIM card or internal storage, then not all of the information gets pulled to SYNC. Also, if Google Hangouts or other apps are set as the primary text and/or call app, then SYNC generally doesn't pull the contact information; this goes for Outlook contacts as well. Hope that helps! Rebecca

Would it be possible to put your contacts on your phone instead of being pulled from your Gmail account? Marshmallow could have changed something and SYNC no longer reads your phonebook the same way. Rebecca

Hi Howie411, I think you might be right about this happening after the Android update. I haven't received Marshmellow yet and wasn't able to reproduce this, but I also don't have the same phone. Let's dig a little deeper into your phone since you seem to be having more issues than your wife. Where are your contacts stored: Are they on your phone, in a cloud, pulled from a different app, or on the SD card (if it has one)? Rebecca

Hey wiscy67, You do need to have SiriusXM Travel Link for the traffic portion. I believe you can subscribe to it without having the radio portion of SiriusXM, but you may want to confirm with Sirius: http://www.siriusxm.com/contactus Hope that helps! Rebecca

Hey Howie411, Have you had a chance to test your phone in your wife's vehicle? If so, which SYNC system does she have: http://owner.ford.com/how-tos/sync-technology/all/get-started-with-sync/how-to-identify-your-sync-version.html Is her software up-to-date as well: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Whitney

Hey guys! There isn't a way to backup your Favorites or Previous Destinations, but the only time they should clear is if you manually delete them or do a master reset. Software updates should no longer erase them. Hope that helps! Rebecca

Thank you, Alain! I suggest deleting your VIN since we don't recommend posting personal information in the public space. I do show that the 3.8 update is available via your dealer. Please make an appointment to have them install it for you. Rebecca

You're welcome! :) Rebecca

I can't speculate on future products, but as it stands now, we do not plan on offering an aftermarket SYNC 3 kit. With that said, I encourage you both to head over to Social.Ford.com and get your voices heard. Our product engineers periodically check that site for insight as to what our customers are looking for. Rebecca