FordIVTteam

Hey everyone, I received clarification from our engineers. This is controlled by a SunLoad sensor in the middle of the dash toward the passenger side. It detects how much sun is present in order to determine which color strategy will work best for the navigation display. If you cover this sensor, it will switch the navigation screen to the black background. This is not recommended because it will affect the HVAC strategy as well as the automatic lamps. There are no settings to manually switch the navigation colors. Thanks for posting the question; I got to learn something new! :) Kim

My mistake! Thanks, SteveB_TX. I'm sorry; I misread your first post. I've confirmed that the website is not currently experiencing issues with the SYNC Services renewal process. It sounds like this may be affecting your individual account. I'm going to check your VIN to see if our records indicate that the renewal went through. I'll send you a PM letting you know what I find. Kim

Hey murphy, I just checked my account (using Chrome) and I'm not noticing any issues with the purchase portion of the website. Try clearing your history and logging in again: www.Support.Ford.com Are you choosing PayPal or a credit card to purchase? Please let me know if anyone else is experiencing this issue. Kim

hybridbear, If you perform a master reset, all saved settings will revert back to the default settings. If you don't mind reprogramming your radio presets and navigation settings (if equipped), then a master reset is perfectly fine. Here are the instructions: http://support.ford.com/sync-technology/perform-master-reset-sync-myford-touch I received your PM and plan to respond shortly. :) Kim

Hey hybridbear, I monitor a few different forums and haven't noticed issues with iOS 7.1 being reported about the text messaging feature. Try deleting the phone from MyFord Touch and re-pairing it. Make sure the SHOW NOTIFICATIONS option is switched to ON, like this article states: http://support.ford.com/sync-technology/how-to-allow-ios-text-messaging-sync-myford-touch If the MyFord Touch system still shows that text messaging is not supported, turn the Bluetooth OFF on the MyFord Touch system so the phone disconnects. When you turn the Bluetooth back ON, the phone should automatically connect and text messaging should work. Kim

I can confirm that the Vehicle Health Report did successfully go through on 3/16/14 for your Fusion. Your insurance company will only receive information about the odometer reading, which is not being affected by the software version issue reported on this thread. Don't hesitate to PM me (either on here, or at: FordFusionEnergiForum.com) if anything does come up. The website issue has been well documented on your account and I'll be happy to verify any information you may need. I'm glad you got everything straightened out. If you ever get confused in the future, let me know and I'll look it up. I still haven't received an update on the software version concern yet. Kim

Hey everyone, Management was immediately notified about this concern when I noticed it as a trending topic last week. I’ve also opened individual escalations for multiple owners. Until I hear back from our tech support team, I will not be able to provide further information on this issue. When information does become available, I’ll be sure to share it on this thread. acdii, Thanks for the clarification on the meaning of Colo. I was way off! ;) I’m happy to double check your account to make sure everything is set up correctly. I don’t want you to miss out on any complimentary SYNC Services. I’ll just need your VIN and mobile phone number that you have paired to SYNC. Send me a PM if you’d like some assistance. From what I can tell, phone numbers are not being affected by the wrong SYNC version issue. murphy, If you have any trouble running a Vehicle Health Report for your insurance company, please send me a PM describing exactly what is happening and I’ll assist. tr7driver, Each SYNC account on: www.Support.Ford.com is intended to be used with only one phone number at a time. Clicking CHANGE on the right side of the page (in the YOUR SYNC section) after logging in, will allow you to temporarily change this to your wife’s phone number. Only the active phone will be able to run a Vehicle Health Report or utilize SYNC Services for this account. Your wife also has the option of creating her own SYNC account with a different email address. VINs can be added to multiple accounts. As long as her phone number is active, she’ll be able to run a Vehicle Health Report without affecting your account. Kim

Hi David, You do have the option of adjusting the brightness by pressing the 2 gears > DISPLAY > NIGHT > then pressing + or -, which can be found on page 359 of your owner's manual: http://www.fordservicecontent.com/Ford_Content/catalog/owner_guides/13fhyom3e.pdf It sounds like you're speaking about the actual colors of the map changing (so the background is black, not gray). Although I don't believe there are any settings within the MyFord Touch system that will allow you to manually change this, I'd be happy to get some clarification on what triggers the switch. Please send me your VIN, current mileage, and best phone number in a PM. I'll do some digging. :) Kim

Oh, good! I'm glad to hear that. :) Kim

Hi Daniel Ward and acdii, Are you noticing the static while you're in the vehicle, or is the caller on the other end hearing this? Kim

Hey Sleddog, I'm exhausting all of my resources to make sure this gets resolved. Since I have your information already, I'll submit your last post as negative product feedback. I'll send a private message with your case number in case you would like me to add anything to the notes. Kim

Sorry, acdii! I didn't mean to ignore you. I must have missed this the first time. Does "our Colo" mean Colorado? If so, we're actually located in Michigan. Yesterday it was beautiful and sunny; today we had no power and a good amount of snow. I never know what to expect! We haven't had any issues with the power since my original post, but I do want to let everyone know that the In-Vehicle Technology phone lines (normally open until 9:00 p.m. EST) are scheduled to close at 8:30 p.m. EST tonight. If you call after that, you may receive an automated message. Just a heads up! :) Kim

You're all awesome. Thanks! I've passed along the info. Kim

Thanks for the info. For anyone who isn't sure if this update (V3.6.2) has already been installed, you can check from the screen of your MyFord Touch system. Press the 2 gears > HELP > SYSTEM INFORMATION. Scroll down and the last 5 digits of the CCPU number should say: 13171. If you see a different number, it means your software is not up-to-date. Kim

Thanks, corncobs! Kim

Hi Nick Golden, Here is a list of voice commands to get you started: http://support.ford.com/sync-technology/entertainment-by-voice-sync-myford-touch Let me know if you have any questions about your SYNC system. Kim

Hey folks, I'm being asked for some clarification on this issue. I think you might be the right group to ask. :) When you all first noticed this happening again, was the website also prompting you to download V3.6.2 or was it telling you that V3.5.1 was up-to-date? Thanks, hybridbear. I sent you a PM.

Hey everyone, As I was responding to this thread yesterday, we lost power in our building. The power just came back up, so the phone lines should be opening shortly. I can confirm that this is now a known issue and I'm waiting to hear back from one of our tech support team members for an estimated time of resolution. I'll update you guys (and gals) as soon as I know more. Thanks for the shout out lraF. I know this is becoming frustrating. If I was able to fix it myself, you know I would. The best thing I'm able to do from my position, is to make sure it's reported as quickly as possible. Thanks to the members of this forum, it was. jeffo65, I do have your information already. Thanks for reporting. I'll submit an escalation for your VIN and send you a PM with the case number. It's a little hectic in the office at the moment, so don't worry if you don't receive a message from me right away. The same goes for you, JimArch. I received your PM. Keep an eye out for my response a little later. Yours was already submitted with the first batch. I'll respond to your PM shortly. :) Kim

Hey folks, I can't provide specific troubleshooting for Google Maps, but I encourage you to take a look at these connection tips if you haven't already done so: http://support.ford.com/sync-technology/troubleshooting-sync-myford-touch You may find them to be helpful. Let me know if you ever have questions about the Send to SYNC feature through MapQuest: http://support.ford.com/sync-technology/send-to-sync Kim

Hey everyone, I'm here and I'm listening! If you've already sent me your personal information through a PM in the past, I'm working on opening a new escalation for each of you as we speak. To be more specific, I'm referring to murphy, jeff_h, and GrySql. I'll send a PM with your case number when I'm done. JimArch, IraF, acdii, and hermans, If you would like me to escalate this concern for you individually, I'll need your name, VIN, current mileage, and phone number. Please send a PM containing that information and link this thread (if you don't mind). I'll be happen to open a new escalation. The more instances we get reported, the better. I know this is frustrating, but I'll make sure the issue is reported quickly and correctly. Kim

I completely understand where you're coming from. I'm only able to verify what's posted publicly by Ford, but I encourage you folks to continue to share your findings. That's what forums like these are for! :) I just try to jump in where I might be helpful. If a feature is listed in your manual and doesn't say that it is device dependent, I recommend troubleshooting the concern or having the dealership take a look. For example, if your VOICE COMMAND button stops responding when you push it, this should be addressed. Although there are some devices missing from this list, it's a good place to get an idea of how your phone should interact with MyFord Touch: http://support.ford.com/sync-technology/device-compatibility-sync-myford-touch and SYNC: http://support.ford.com/sync-technology/device-compatibility-sync Kim

Hey JimArch, For me, the option popped up right in the middle of the MyFord Touch system after receiving a text message. I had the same experience in that smaller screen on the right. It would not accept the OK button to dial, so it most likely has something to do with the phone that's connected. It's always good to keep your service department in the loop, so you should still bring up these concerns with them. Hi hybridbear, Since my co-workers are so generous, I was able to get my hands on another iPhone (iPhone 5 with the latest iOS). After I sent a text message to the iPhone connected to MyFord Touch, I was still unable to dial from that upper right 4.2" display, but I could use voice commands to listen to the message. I could also say CALL and the system would ask if I'd like to call the last contact in my text message inbox (Kim). As long as your phonebook is downloaded, you can also press the VOICE COMMAND button on the steering wheel and say CALL KIM (or whichever contact you'd like to call). I find this way to be faster and you receive less feedback from MyFord Touch. Hey acdii, When using that upper right display, I did not notice the message on the iPhone. It only happened if I tried to dial out from the actual text message inbox using the phone's touchscreen. Kim

Thanks corncobs. Since most features are device dependent, it can be difficult for me to confirm whether or not a feature works with a specific phone unless it has been added to our official list. I just happened to get lucky and get my hands on some iPhones yesterday. :) Good question! We have the SYNC systems available to us in the office, which allow me to simulate being in motion, parked, or in accessory mode. They aren't actually attached to a vehicle though. Kim

Hi Double-Tap, It's difficult to tell what is causing this. I'm going to suggest performing a master reset after removing the SD card: http://support.ford.com/sync-technology/perform-master-reset-sync-myford-touch Keep in mind that this will erase all of your saved settings, so make sure the SD card isn't accidentally being bumped out (since it is spring loaded). In that case, the reset wouldn't be necessary. Once you're done resetting the system, reinsert the SD card and pair your phone: http://support.ford.com/sync-technology/pair-your-phone-sync-myford-touch If this doesn't resolve the issue, it may be a hardware issue. If this is the case, the dealership will be the best to diagnose. Kim

Many MyFord Touch features are dependant on the device capabilities. If you're not able to dial a contact directly from a text message from your actual phone, the MyFord Touch system will most likely not support this feature. Our compatibility chart does show a variety of features that have been tested with many devices; however, the list does not indicate if the DIAL function will work from the right cluster after receiving an incoming text message: http://support.ford.com/sync-technology/device-compatibility-sync-myford-touch Keep in mind that I'm no expert on phones, but I was able to borrow an iPhone 4S and an iPhone 5 (both running iOS 7) from some co-workers and test this feature. After receiving a text message, I was able to select DIAL from the MyFord Touch screen in both instances. Nothing happened when I selected DIAL from the right 4.2" display. These were not iMessages, they were regular text messages. This leads me to believe that the iPhones will not support this. I also attempted to dial a contact right from the text message screen of their phone and noticed that a pop up message appeared giving me the following options: Voice Call, FaceTime, or Cancel. Although I'm unable to confirm that this is causing the issue, I thought it was worth noting. :) Thank you. Let us know what you find. Thanks for sharing, halfelite! Kim