FordService

Hi everyone, We're going on a temporary hiatus. If you need assistance, please dont hesitate to reach out to us via Twitter or Facebook. If you need immediate assistance, dont hesitate to reach out to your dealer or our Customer Relationship Center at 1-800-392-3673; 8:00 a.m. - 8:00 p.m. ET (Monday-Friday) / 9:00 a.m. - 5:30 p.m. ET (Saturday. If you're in Canada, or need assistance from our In-Vehicle Technology team (SYNC, Nav, MyFordTouch, ect) they are available at FordServiceCA and FordIVTteam. Meagan

Hi lsherlockl, I'm thrilled to hear how much you love our Fusion! I recommend heading to your dealer to get the noise checked out. What's your mileage? Meagan

Have a safe night, everyone! I'll be back Monday. Meagan

Thanks for reaching out. I want to check out some additional assistance. Please private message me your VIN, best daytime phone number, full name, and dealer name/location. Meagan

Ask and ye shall receive! I'll be out until Monday. Merry Christmas! Have a safe & happy holiday! Meagan

Hi hytibill, I recommend heading to your dealer to have this checked back out. Once you have an appointment set up, please let me know, along with your mileage. Meagan

Hi guys, I'll be out of the office until Tuesday, but you'll be in great hands with Mariel. Meagan

Hi everyone! I'll be out for Thanksgiving, and back on Friday. Have a safe and happy holiday! Meagan

Welcome, LechesxD! Have you spoken with your dealer about your concerns? Please let me know, along with your mileage. Meagan

Thanks! I recommend working with your dealer to have your concerns addressed. Meagan

Hi ROB218, Have you had a chance to visit your dealer to have this diagnosed? Please let me know, along with your mileage, and more details on your concern. Meagan

Hi scn101, Have you had a chance to visit your dealer to have the rattle checked out? Please let me know, along with your mileage. Meagan

I'm reaching out to your CSM for a follow-up, and have updated your case notes. Please be advised that if you decide to go with Lemon Law, I will be unable to directly assist. Meagan

Thank you for the update. I do not have any information regarding the hotline or when engineers are dispatched. I recommend keeping in touch with your CSM as they'll be able to look into this further. Meagan

Happy to hear your battery was taken care of, oldhousedr! I'm around if you need anything. Meagan

Hi Nick, Can you believe it's nearly winter already? I want to check out some options on this. Have you had a chance to speak with your dealer? Please let me know,along with your mileage. Meagan

Thanks for reaching back out. I checked out your case, and I was able to see the email you're referring to. I recommend continuing to work with your CSM and dealer for a resolution. Meagan

Sounds like a plan, tr7driver. Let me know how things go at the dealership. How many miles are on your Fusion? Crystal

Hi tr7driver, I'm Crystal; I'll be keeping an eye on things here whiel Meagan is out of the office. Recalls are assigned by VIN and are sent out based on the vehicle's registration information/address. Let me know if you have any other questions! Crystal

Thanks for the update, fpliptak! I'm Crystal, and I'll be helping out here while Meagan is out of the office. If you need any additional assistance, don't hesitate to give me a shout. :) Crystal

I want to get this checked out. Please PM me your VIN, mileage, best daytime phone number, full name, and dealer name/location. Meagan

I'm here, I promise. I still talk to Ashley on occasion (she works with schools now), and I'll be more than happy to let her know how much she's missed. The way we get our information is a little different now than when she was here, so I'm not always able to get the same level of detail she could. I don't work directly with engineers, but I can send this up to your customer service manager to see if there's anything on their end. Please send me your VIN, mileage, best daytime phone number, full name, and dealer name/location. I'll work through your posts to make the case notes, but if there are key items you want to make sure I document, please let me know. Meagan

Thanks for reaching out, Dave. Have you had a chance to swing past your dealer to have this checked out? I may have missed it in skimming your posts. As I'm not a technician, I don't have any in depth information about this, nor can I diagnose or suggest repairs. Your dealer's in the best position to assist; once you have an appointment set up, please let me know. Meagan

Welcome, and congrats, itsffh2015! I'm the resident customer service rep, and I'll be around to help track down answers. Don't forget to check out this link to learn more about fuel efficiency and other cool EV facts. Meagan

Hi rad, You mentioned knowing this already, but per your Owner Manual: The fan noise comes from a fan located outside the high voltage battery. This fan turns on when the battery requires cooling air. The fan speed, and associated noise level, will change according to the amount of cooling required to maintain good performance. Maintaining the battery temperature at optimal conditions also prolongs the useful life of the battery and helps to achieve better fuel economy. Here's some info on GO Times: Setting GO Times allows you to control charging schedules and cabin conditioning settings so your vehicle is ready to drive when you are. By setting a GO Time, your vehicle can use your value charge settings to minimize your electricity costs but still prioritize getting a full charge before your GO Time. A calendar view allows you to program two GO Times per day for each day of the week. Meagan