jeff_h Report post Posted August 7, 2013 I can not for the life of me get this download to work. It says I don't have java installed, but I do (I'm on a Mac). I've even verified on Java's site that my java is running. Argh!!!! Do I really need this update?I had the same issue with the laptop, told me that when I got the other popup to choose "don't block" well I never got any other popup and it just sat there... then I went to regular PC and there came the popup and I chose "don't block" and things went fine from there. Quote Share this post Link to post Share on other sites
neod192 Report post Posted August 7, 2013 I can not for the life of me get this download to work. It says I don't have java installed, but I do (I'm on a Mac). I've even verified on Java's site that my java is running. Argh!!!! Do I really need this update?What browser are you using? Java doesn't work in Chrome, so you have to use Safari. Quote Share this post Link to post Share on other sites
neod192 Report post Posted August 7, 2013 Ran the update Sync Gen2 v3.6.2 and no data was lost other then resetting the clock and pairing the phone. Problem was when I ran a VHR, two systems were unavailable (Restraints & Driver Assistance as well as check Fluid & Filters. Customer service (1-800 392-3673 option 1 and then option 3) 1st time suggested a master reset and if that didn't work open door and close door and wait 30 seconds then and and do a master reset.Followed both suggestions but did not work. I asked if I would lose any data and they indicated no. You lose your radio stations and your favorites on the navigation system, they need some retraining.2nd time I called customer service I was informed the dealer has a way of doing a hard reset. Have another apt with dealer and don't know if this will workMy VHR shows the same thing, but it started happening before the update. Quote Share this post Link to post Share on other sites
Riggo Report post Posted August 7, 2013 What browser are you using? Java doesn't work in Chrome, so you have to use Safari. i used Safari, that didn't work. Used Firefox, that didn't work. I have the file now thanks to smr2112. Quote Share this post Link to post Share on other sites
djminfll Report post Posted August 7, 2013 I did the download on my iMac to my thumb drive, but I am not downloading it to my car until the software download is done correctly, hopefully tomorrow. Quote Share this post Link to post Share on other sites
Riggo Report post Posted August 7, 2013 I did the download on my iMac to my thumb drive, but I am not downloading it to my car until the software download is done correctly, hopefully tomorrow. Well I don't know what you did that I'm not doing. I have the latest Mac OS and I know they disable Java for security reasons. I had to reinstall it all and activate it, still didn't work. Oh well, at least i have it now :). Quote Share this post Link to post Share on other sites
djminfll Report post Posted August 7, 2013 Well I don't know what you did that I'm not doing. I have the latest Mac OS and I know they disable Java for security reasons. I had to reinstall it all and activate it, still didn't work. Oh well, at least i have it now :).I don't know what I did right - I'm not a computer whiz at all - my iMac isn't new, it is from 2007 or 2008, the latest update was done 6/20/13 for Mac OS X 10.6 Update 16. I plugged in the drive into the USB port, click on "Download", and it started. It was stuck on 5% completed for about 10 minutes, then it started to progress until it hit 100%. Quote Share this post Link to post Share on other sites
Riggo Report post Posted August 7, 2013 Maybe I missed this in an earlier post, but did people who have installed this have to disable the ICE auto shutoff feature in the settings before doing this update? It says to do that on the sync site. I wonder what kind of gas mileage I'll get while this is uploading. It seems it only has to be done on cars with push button start (which I have). Here goes nothing. From the sync site:If your vehicle is equipped with the Intelligent Access with Push Button Start feature, you will need to temporarily disable the Automatic Engine Idle Shutdown (AEIS) component before beginning the installation in order to prevent your vehicle from timing out and shutting off the engine before the software update is complete. To disable this feature, use your steering wheel controls to navigate to the Settings menu on your left-hand Instrument Cluster LCD display. From there, select Vehicle >Auto Engine Off >Off. (If you do not see this setting, there is no need to make any changes before starting the update.) Alternatively, after initiating the installation, you may drive the vehicle during the update process to avoid the engine shutting off. The AEIS will automatically reset to "On" the next time you start your vehicle. Quote Share this post Link to post Share on other sites
hermans Report post Posted August 7, 2013 I don't know what I did right - I'm not a computer whiz at all - my iMac isn't new, it is from 2007 or 2008, the latest update was done 6/20/13 for Mac OS X 10.6 Update 16. I plugged in the drive into the USB port, click on "Download", and it started. It was stuck on 5% completed for about 10 minutes, then it started to progress until it hit 100%.Congratulations...that's the way it's supposed to go. Quote Share this post Link to post Share on other sites
jsolan Report post Posted August 8, 2013 I had planned on applying this earlier this week but had a ton of trouble downloading it. Ford really needs to ditch the java requirement for the download, it's super annoying, especially with a lot of browsers now blocking it by default.Anyway, I took my FFH in for the PCM update and asked the dealership to install it for me, which they did. A few key things I like that I've noticed so far are the song info for sirius on home screen and faster response times. I haven't had much time to play with anything else yet. Quote Share this post Link to post Share on other sites
IraF Report post Posted August 8, 2013 (edited) Vehicle Health report worked flawlessly with v3.5.1 and no problems. Checked V3.6.2 with sync update and indicates success, so obviously it's the update software that's causing the two modules not to respond (Fluids and Restraints) when running VHR. Edited August 8, 2013 by IraF Quote Share this post Link to post Share on other sites
SteveB_TX Report post Posted August 8, 2013 (edited) ARRGHHH!!! My text to speech is broken now! Who do we complain to about these problems? Please, oh please, don't say the dealer! :banghead: Edited August 8, 2013 by SteveB_TX Quote Share this post Link to post Share on other sites
corncobs Report post Posted August 8, 2013 ARRGHHH!!! My text to speech is broken now! Who do we complain to about these problems? Please, oh please, don't say the dealer! :banghead:Did you re-enable to option under messages > "Text to speech" or is the phone not longer supported which wouldn't make sense? Quote Share this post Link to post Share on other sites
SteveB_TX Report post Posted August 8, 2013 (edited) Did you re-enable to option under messages > "Text to speech" or is the phone not longer supported which wouldn't make sense? Yes, T-S is enabled. My phone (Samsung Galaxy S3) worked fine before the update. Now I get the device does not support bt messaging message. My friends S3 still works in his Fusion after the update. Grrrr!!! :rant: Edited August 8, 2013 by SteveB_TX Quote Share this post Link to post Share on other sites
gmarshall Report post Posted August 8, 2013 (edited) I did the update the other night and everything seemed to work just fine no problems. The question I have is has anyone else noticed that you no longer have the ability to enter any lower case characters using the keyboard, or at least I don't have this option anymore. I noticed this last night when I was loading a couple of addresses in my favorites for my navigation and went in to edit the name of these favorites and there was no longer any way to enter lower case characters. Has anyone else noticed this or is this something that may just be wrong with my update, please advise. Edited August 8, 2013 by gmarshall Quote Share this post Link to post Share on other sites
IraF Report post Posted August 8, 2013 (edited) The solution I found when I did a VHR after applying update to MFT 3.6.2 which was indicating two systems unavailable (Restraints & Driver Assistance) as well as (Checks, Fluids & Filters) was very easy to do.Do a hard reset by removing + & - cables from the 12volt battery and letting it sit for 5 minutes. Then reconnect and then run the car so a VHR can be done and I did this twice to make sure it wasn't a fluke.Now all systems indicate STATUS OK.No radio presets or favorite navigation preferences were deleted as in a master reset. Edited August 8, 2013 by IraF Quote Share this post Link to post Share on other sites
acdii Report post Posted August 9, 2013 I asked my wife how the phone sounded, and she said it sounds much better now. So at least the phone portion of the update was a success. Quote Share this post Link to post Share on other sites
gmarshall Report post Posted August 12, 2013 Just in case anyone wants to verify that you are running SYNC Gen2 Version 3.6.2 after your update. If you have MFT go to HOME then SETTINGS then HELP then SYSTEM INFO and you will see CCPU S/W VERSION: this should read 4.30.13171_PRODUCT. As long as the last five digits in this read 13171 you are running SYNC Gen2 Version 3.6.2 according to Ford Motor Company if these last five digits read anything else you are not running under SYNC Gen2 Version 3.6.2 2 Boat Racer and dalesky reacted to this Quote Share this post Link to post Share on other sites
Boat Racer Report post Posted August 13, 2013 Good info, thanks. I just verified mine. :) Quote Share this post Link to post Share on other sites
musicman0725 Report post Posted August 18, 2013 Good info, thanks. I just verified mine. :) I installed and confirmed the 3.6.2 update two weeks ago. Today I logged into support.ford.com and the website says that I have "a dealer-installed update available". The version information is the same as the version I installed and confirmed myself. Has anyone else seen this when logging into the support site? Quote Share this post Link to post Share on other sites
jeff_h Report post Posted August 18, 2013 I installed and confirmed the 3.6.2 update two weeks ago. Today I logged into support.ford.com and the website says that I have "a dealer-installed update available". The version information is the same as the version I installed and confirmed myself. Has anyone else seen this when logging into the support site? I had a somewhat-similar situation (but does not sound exactly) where I checked in my successful update but it still said I had an update available -- running the Vehicle Health Report cleared it up. Quote Share this post Link to post Share on other sites
neod192 Report post Posted August 19, 2013 (edited) I installed and confirmed the 3.6.2 update two weeks ago. Today I logged into support.ford.com and the website says that I have "a dealer-installed update available". The version information is the same as the version I installed and confirmed myself. Has anyone else seen this when logging into the support site?I was just checking my account and saw the same message. I have no idea what this is ... Also, Etis has this: Vehicle SoftwareVehicle software information is available for your selected vehicle. Click here to view further information. Edited August 19, 2013 by neod192 Quote Share this post Link to post Share on other sites
Boat Racer Report post Posted August 19, 2013 (edited) I have the same message that I need to take the car in for a dealer installed software update even though it verifies that the current SYNC version as 3.6.2. I made an online appointment to bring it in on Wednesday since I already had an appointment that day to try and fix the speaker buzz problem. It says the software update is DA5T-14D544-BD Gen2 - V3.6.2. I wonder if this is really an update or if the system just doesn't know if that version is already installed. Edited August 19, 2013 by Boat Racer Quote Share this post Link to post Share on other sites
jeff_h Report post Posted August 19, 2013 It says the software update is DA5T-14D544-BD Gen2 - V3.6.2. I wonder if this is really an update or if the system just doesn't know if that version is already installed. That is the same thing it says for mine, though this same update is also shown in the full sync history. Let us know what the dealer says, as I bet the dealer will say that you already have the update and there's nothing to do with sync. 1 Boat Racer reacted to this Quote Share this post Link to post Share on other sites
Boat Racer Report post Posted August 19, 2013 That is the same thing it says for mine, though this same update is also shown in the full sync history. Let us know what the dealer says, as I bet the dealer will say that you already have the update and there's nothing to do with sync.Okay, I will report back later this week after I take the car to the dealer and get their take on the software update. Quote Share this post Link to post Share on other sites
