FordService Report post Posted December 17, 2014 The Energi appears to need this repair. It makes the same popping noise that the black FFH did. Hey hybridbear, Have you had this repair taken care of? Let me know if you have any updates, and I'll see how I can best assist. Meagan Quote Share this post Link to post Share on other sites
hybridbear Report post Posted December 18, 2014 Hey hybridbear, Have you had this repair taken care of? Let me know if you have any updates, and I'll see how I can best assist. MeaganWhat happened to Rachel? Quote Share this post Link to post Share on other sites
wreckedcar Report post Posted December 18, 2014 Hey hybridbear, Have you had this repair taken care of? Let me know if you have any updates, and I'll see how I can best assist. Meagan What happened to Rachel?Didn't anybody ever tell you not to answer a question with a question??? :) Quote Share this post Link to post Share on other sites
tr7driver Report post Posted December 18, 2014 What happened to Rachel?She ran off with FordService guy from the Shelby list in a new 'stang. 2 Texasota and GrySql reacted to this Quote Share this post Link to post Share on other sites
Texasota Report post Posted December 18, 2014 What happened to Rachel?I'll be okay, HB. I'll bet Meagan is nice too. ;) Quote Share this post Link to post Share on other sites
FordService Report post Posted December 19, 2014 What happened to Rachel?Rachel's still around, but I've taken over her forums. :) I need to make an introduction post, and I promise I will soon. :D I'll be okay, HB. I'll bet Meagan is nice too. ;)Very nice! :D Meagan 1 GrySql reacted to this Quote Share this post Link to post Share on other sites
Texasota Report post Posted December 19, 2014 (edited) Very nice! :D Meagan Meagan is already my all time favorite Ford Service Rep. Look, HB, she provides us with chocolate chip cookies. Don't worry, Meagan, its probably just a little bit of separation anxiety. Edited December 19, 2014 by Texasota Quote Share this post Link to post Share on other sites
GrySql Report post Posted December 19, 2014 I'll be okay, HB. I'll bet Meagan is nice too. ;)Well, HB isn't the only one, I PM'ed her a couple days ago to find out what was happening.As far as snacks go, bears may like CC cookies, squirrels sometimes feel like a nut. 4 erichFla, acdii, hybridbear and 1 other reacted to this Quote Share this post Link to post Share on other sites
corncobs Report post Posted December 19, 2014 Well, HB isn't the only one, I PM'ed her a couple days ago to find out what was happening.As far as snacks go, bears may like CC cookies, squirrels sometimes feel like a nut.I can tell you bears would love my cookies just like all the human do. ;) 2 GrySql and hybridbear reacted to this Quote Share this post Link to post Share on other sites
FordService Report post Posted December 19, 2014 (edited) Meagan is already my all time favorite Ford Service Rep. Look, HB, she provides us with chocolate chip cookies. Don't worry, Meagan, its probably just a little bit of separation anxiety.Way to make me blush! No worries, I completely understand. :D Well, HB isn't the only one, I PM'ed her a couple days ago to find out what was happening.As far as snacks go, bears may like CC cookies, squirrels sometimes feel like a nut.How about some honey walnut, then? Meagan Edited December 19, 2014 by FordService 1 hybridbear reacted to this Quote Share this post Link to post Share on other sites
acdii Report post Posted January 8, 2015 What? No Donuts? Makes homer a sad fat man. Quote Share this post Link to post Share on other sites
gkinla Report post Posted April 7, 2015 The clicking/cracking noise has reappeared in the RF wheel, at 24,000 miles. Same noise, same conditions that was repaired in July, 2013, at 6,000 miles. I thought I heard something last week but wasn't sure. It's now repeatable every time I accelerate and brake. I'm taking the car in tomorrow for another issue and I'll mention this to the SA. All the SA's are new at my dealer, so I'll be armed with the TSB 13-5-24. I'm hoping Ford will honor multiple claims for the same condition. Has anyone else that had the TSB done, hearing the clicking noise again? Quote Share this post Link to post Share on other sites
GrySql Report post Posted April 7, 2015 Any Ford part that was installed by the Dealer has a 2 year, unlimited mileage warranty. You are still under the BtB warranty too aren't you?All new SA's at our Dealer? Boy, it was too good to last. No clicking on mine since the repair, my car has 38k miles. Quote Share this post Link to post Share on other sites
gkinla Report post Posted April 7, 2015 Any Ford part that was installed by the Dealer has a 2 year, unlimited mileage warranty. You are still under the BtB warranty too aren't you?All new SA's at our Dealer? Boy, it was too good to last. No clicking on mine since the repair, my car has 38k miles. Still under BtB warranty. I met Jason off facility and he said he might be back to SBF, he's working at the large truck division. It's tough retraining the SA's to understand our needs. I haven't been back for 6 months, to good to be true. Quote Share this post Link to post Share on other sites
FordService Report post Posted April 8, 2015 The clicking/cracking noise has reappeared in the RF wheel, at 24,000 miles. Same noise, same conditions that was repaired in July, 2013, at 6,000 miles. I thought I heard something last week but wasn't sure. It's now repeatable every time I accelerate and brake. I'm taking the car in tomorrow for another issue and I'll mention this to the SA. All the SA's are new at my dealer, so I'll be armed with the TSB 13-5-24. I'm hoping Ford will honor multiple claims for the same condition. Has anyone else that had the TSB done, hearing the clicking noise again?HI pkinla, How did your appointment go? Please let me know, along with your updated mileage, and I can check out some options. Meagan 1 gkinla reacted to this Quote Share this post Link to post Share on other sites
jeff_h Report post Posted April 8, 2015 The clicking/cracking noise has reappeared in the RF wheel, at 24,000 miles. Same noise, same conditions that was repaired in July, 2013, at 6,000 miles. I thought I heard something last week but wasn't sure. It's now repeatable every time I accelerate and brake. I'm taking the car in tomorrow for another issue and I'll mention this to the SA. All the SA's are new at my dealer, so I'll be armed with the TSB 13-5-24. I'm hoping Ford will honor multiple claims for the same condition. Has anyone else that had the TSB done, hearing the clicking noise again? When I had that TSB done on my SE FFH, it was only audible on the left side, but the tech said he replaced them both since it looked like it would have developed on the right side in the future -- did they do both side when they did your TSB work? 2 gkinla and hybridbear reacted to this Quote Share this post Link to post Share on other sites
gkinla Report post Posted April 8, 2015 HI pkinla, How did your appointment go? Please let me know, along with your updated mileage, and I can check out some options. Meagan The appointment went as expected. Luckily the new SA was a former tech and understood the problem immediately. When I had that TSB done on my SE FFH, it was only audible on the left side, but the tech said he replaced them both since it looked like it would have developed on the right side in the future -- did they do both side when they did your TSB work? Both sides were done in July, 2013. Both sides were done again this morning. Driving home the clicking noise was gone. Hopefully this will be the last time this TSB is needed. 2 GrySql and jeff_h reacted to this Quote Share this post Link to post Share on other sites
FordService Report post Posted April 9, 2015 The appointment went as expected. Luckily the new SA was a former tech and understood the problem immediately. Both sides were done in July, 2013. Both sides were done again this morning. Driving home the clicking noise was gone. Hopefully this will be the last time this TSB is needed.Glad to hear everything went swimmingly! :) I'll be around if you ever need me. Meagan 1 gkinla reacted to this Quote Share this post Link to post Share on other sites
GuYome Perez Report post Posted June 22, 2015 Hello Everybody, I'm Guillaume from France.I recently purchased a FFH here in France 2 month ago (we call it a Mondeo here, but this is exactly the same).Since 2000Miles I'm facing this issue...I checked all my tires to look for rocks blocks inside...but then after...I just realized that this should be another problem...And from what you are describing it's look like I have the exact same problem.The main problem here is that FFH is highly new here in Europe (Since January)...So the the delaers do not know correctly how to fix them...They have been trained in the Spain factory wich is the factory for EMEA...but looking no enough....But there is really something upsetting me right now...My model is 2015 FFH...So i should not be impact by this issue??? But I AM!!!I'm just hoping that ford NA is not shipping bad parts over Europe...if its the case...this will be very bad for your reputaion...If there is someone from Ford NA here...I really need you to get in touch with Ford France and explain to them that my problem is well-known and how to fix it....I need you on this...For information I bought my Car in Argenteuil city near Paris (I was the very first to buy a mondeo Hybrid "FFH")Need you guys on this...Feel free to contact me...i'm fluent in english....Tel. +33651558076 Quote Share this post Link to post Share on other sites
hybridbear Report post Posted June 22, 2015 Hello Everybody, I'm Guillaume from France.I recently purchased a FFH here in France 2 month ago (we call it a Mondeo here, but this is exactly the same).Since 2000Miles I'm facing this issue...I checked all my tires to look for rocks blocks inside...but then after...I just realized that this should be another problem...And from what you are describing it's look like I have the exact same problem.The main problem here is that FFH is highly new here in Europe (Since January)...So the the delaers do not know correctly how to fix them...They have been trained in the Spain factory wich is the factory for EMEA...but looking no enough....But there is really something upsetting me right now...My model is 2015 FFH...So i should not be impact by this issue??? But I AM!!!I'm just hoping that ford NA is not shipping bad parts over Europe...if its the case...this will be very bad for your reputaion...If there is someone from Ford NA here...I really need you to get in touch with Ford France and explain to them that my problem is well-known and how to fix it....I need you on this...For information I bought my Car in Argenteuil city near Paris (I was the very first to buy a mondeo Hybrid "FFH")Need you guys on this...Feel free to contact me...i'm fluent in english....Tel. +33651558076You can try sending a message to username FordService for help. I hope you get it figured out soon. Quote Share this post Link to post Share on other sites
GuYome Perez Report post Posted June 22, 2015 Well contacted them...but they told me to contact Ford France.And of course...Ford France is not aware at all of this problem as hybrid for ford is fully new here...Jeez...Looking like Ford US spread over Europe some old crappy parts...But I'm paying the strong price! :angry22: :angry22: :redcard: I Paid almost 40K€!! For old parts?? Seriously?? Quote Share this post Link to post Share on other sites
GrySql Report post Posted June 22, 2015 Well contacted them...but they told me to contact Ford France.And of course...Ford France is not aware at all of this problem as hybrid for ford is fully new here...Jeez...Looking like Ford US spread over Europe some old crappy parts...But I'm paying the strong price! :angry22: :angry22: :redcard: I Paid almost 40K€!! For old parts?? Seriously??Why not print out TSB 13-05-24, get it translated into French and hand it to your Dealer where you live.tsb13-05-24.pdf By the way, this Forum is here to help, as volunteers - we are not paid by Ford.Getting angry at us and name calling is not appropriate, or wanted.Talk to your Dealer in France or Ford France Customer Service, if they are unable to help you there is nothing we can do about it. 3 hybridbear, Sleddog and machoman1337 reacted to this Quote Share this post Link to post Share on other sites
machoman1337 Report post Posted June 23, 2015 Well contacted them...but they told me to contact Ford France.And of course...Ford France is not aware at all of this problem as hybrid for ford is fully new here...Jeez...Looking like Ford US spread over Europe some old crappy parts...But I'm paying the strong price! :angry22: :angry22: :redcard: I Paid almost 40K€!! For old parts?? Seriously?? Wow 40,000 euros for an FFH? The French market seems almost as insane as the German market for new car prices. In Canada $40,000 (28.7k euros) with 12% sales tax included would get you an FFH with most of the options... my car would've cost that much if I'd bought it brand new. And Americans get it for even less! (well not anymore since the exchange rate is weak) When we North Americans first got our cars in late 2012/early 2013, we would've been in the same boat as you - totally new car of its generation = dealers will be unfamiliar with problems and will take longer than normal to resolve them. Doesn't matter what brand of car it is. It takes at least a few months before the manufacturer can crack down on launch problems and instruct dealers on how to repair them. Also Ford of Europe for the most part produces all parts for its Europe-market cars in the EU, for cost and logistics regions... don't be blaming us North Americans for it! 1 GrySql reacted to this Quote Share this post Link to post Share on other sites
GuYome Perez Report post Posted June 23, 2015 Ok there is a misundersting here...I'm not blaming you guys...or U.S. or Canada...I'm just hoping that ford is not providing crappy outlet parts to europe...as this problem was solved in 2013 and My car is a 2015 and I have the exact same issue...I also thought that all the parts were made here in Europe (exepection for the battery coming from michigan)...But you can understand that as I have the same issue that have been solved in 2013...i'm a bit confused..I'll give the English TSB to my dealer...but they do not understand english...and mecanics terms are hard to translate..I'm looking a french canadian version of this TSB if someone have it...will be much appriciated... 1 machoman1337 reacted to this Quote Share this post Link to post Share on other sites
GuYome Perez Report post Posted June 23, 2015 And to answer to the other question regarding the price...this common in Europe...When you guys buy a PS4 for 399$ we pay 499€ same for apple...cars...everything is just much more expensive here... 1 machoman1337 reacted to this Quote Share this post Link to post Share on other sites
