cracking noise

[elle]

That's great to hear, I hope it is the right fix. Please start a new thread when you have yours done and if you find that there is any additional information coming from Ford that would help us all convince our dealers that this is a service action that needs to happen, please put that information out as well. I'll be calling my dealer for a few things and I will want to have as much info in hand as I can.

[miceli.mike]

Hello to all..

Brand new 13 FFH, had 7mi on it when I got it... 1200 miles now and I'm getting theorist end click or clunk or crack on initial acceleration and on deceleration that many are describing. I can drive up and down my driveway in ev mode and hear it almost every time. First the left front, then the right front... Any anyone recommend a specific course of action I should follow to get this resolved ? Thanks in advance

[GrySql]

Hello to all..

Brand new 13 FFH, had 7mi on it when I got it... 1200 miles now and I'm getting theorist end click or clunk or crack on initial acceleration and on deceleration that many are describing. I can drive up and down my driveway in ev mode and hear it almost every time. First the left front, then the right front... Any anyone recommend a specific course of action I should follow to get this resolved ? Thanks in advance

This Topic thread is very long and as Elle mentioned we ought to start a new Topic when Ford announces a permanent fix.

Meanwhile, there is nothing much any of us can do, although some Dealers have tried various repair options.

To answer your question, the last semi-official word is that Ford knows about it and is working on a permanent fix.

[hermans]

And then there's post #275.

[acdii]

AHA I figured out what it is. IT's FORD's way of letting the blind people know you are there! Click, Hmm a Fusion must be nearby!

 

 

 

 

OK I have a WeIrD sense of Humor!

[murphy]

Not so weird.

There have been laws proposed to require quiet cars to have a noise source installed so pedestrians can hear them coming.

[47Minutes]

AHA I figured out what it is. IT's FORD's way of letting the blind people know you are there! Click, Hmm a Fusion must be nearby!

 

 

 

 

OK I have a WeIrD sense of Humor!

 

I'd rather that over letting the government dictate the noise that future electrics will make to warn pedestrians. :)

[elle]

I dunno. It bothers me when I'm cruising slowly through my neighborhood and I know that the kids on bikes in front of me have no idea I'm there. It would be so easy for one of them to pull out in front of me.

[acdii]

Thats why I want Mine to play the James Bond theme when cruising on EV! :)

[gl419]

OK Got a call from the Service Manager at my dealer this morning. Several weeks ago I took my FFH in for the clicking problem. They checked all of the torque values in the front end. They were all OK. Then they pulled the half shafts and packed them with high temp grease. This worked for about 3 weeks, then the clicking has gradually come back. Still not as bad as originally, but definately coming back. The Service Manager called to check on the status as well as to let me know that they got a TSB notice this morning on the problem. The resolution is a thrust washer on the end of the half shaft to keep pressure against the shaft. He said parts are on order and he'll call in a few days when they come in for me to bring the car in. Looks like Ford finally has an answer.

[gl419]

DELETE

Edited May 21, 2013 by gl419

[rvlasek]

Good news, hope it works, if TSB is circulated, please post,

[acdii]

Hmm I posted a while back that I bet it was a bushing, shim or something similar that they will need to add. Thrust washer is pretty close, eh? Now the question is, at which end do they need to add it, hub side or case side? I'm guessing hub side only because of what a few have commented on after having some service done. One had theirs greased which worked for a while another had everything retorqued. If the splined shaft in the hub is where they are adding the washer, tht would account for it as it will snug up the shaft to the hub and make it a solid piece. If case side, that would make sense too as it will take out end play in the differential. It could be too much end play and as torque is applied it forces the shaft in or out and makes the clicking sound.

[expresspotato]

Yep anyone get a copy of that TSB? I'd like to see it before calling my dealer :)

[cincidaddi]

Just stopped by my dealer Kerry Ford in Cincinnati and the service manager pulled up the bulletin on this issue. He told me the fix is just a washer that needs to be installed for vehicles built before April 2013. Made an appointment for this Thursday.

[Dan Newman]

With a little creative Googling, I discovered the existence of FordServiceContent.com ... and with some URL parameter adjustments, I was able to pull up the relevant TSB, TSB 13-5-24:

http://www.fordservicecontent.com/Ford_Content/pubs/content/~WT/~MUS~LEN/3598/tsb13-05-24.htm

 

(Geeky details for interested parties: Google picks up TSBs on this site within about a week -- so a search for "site:http://www.fordservicecontent.com/ tsb 13-5-20" works, but subsequent numbers don't... however TSBs are presented with sequential URLs, with the number of the TSB incrementing by 1 (within a given year/month), and the preceding number incrementing by 11... so TSB 13-5-20 is at .../3554/tsb13-05-20.htm, TSB 13-5-21 is at .../3565/tsb13-05-21.htm, TSB 13-5-22 is at .../3576/tsb13-05-22.htm, etc.)

[47Minutes]

Well, that doesn't do me much good then with a build date of 2/7/13 on my Energi.

[gadgetguy]

Here you go http://www.fordservicecontent.com/Ford_Content/pubs/content/~WT/~MUS~LEN/3598/tsb13-05-24.htm

[gadgetguy]

Here you go http://www.fordservicecontent.com/Ford_Content/pubs/content/~WT/~MUS~LEN/3598/tsb13-05-24.htm

[TerrorTodd]

So should anyone whose Fusion was built before April 2013 take their vehicle in for this TSB regardless if you are experiencing the noise or not or does it only apply if you are experiencing the problem. Seems like it develops - I have 1600 miles on mine and haven't heard this yet....

[47Minutes]

If mine weren't making the noise I would just wait until it did knowing there is now a fix and it can be done whenever it develops.

[rhefley]

Finally!! This noise was driving me crazy and was getting worse. Took long enough but happy to have a solution :))

[hybridbear]

With a little creative Googling, I discovered the existence of FordServiceContent.com ... and with some URL parameter adjustments, I was able to pull up the relevant TSB, TSB 13-5-24:

http://www.fordservicecontent.com/Ford_Content/pubs/content/~WT/~MUS~LEN/3598/tsb13-05-24.htm

 

(Geeky details for interested parties: Google picks up TSBs on this site within about a week -- so a search for "site:http://www.fordservicecontent.com/ tsb 13-5-20" works, but subsequent numbers don't... however TSBs are presented with sequential URLs, with the number of the TSB incrementing by 1 (within a given year/month), and the preceding number incrementing by 11... so TSB 13-5-20 is at .../3554/tsb13-05-20.htm, TSB 13-5-21 is at .../3565/tsb13-05-21.htm, TSB 13-5-22 is at .../3576/tsb13-05-22.htm, etc.)

Fantastic work!! Thank you!! :)

[hybridbear]

So should anyone whose Fusion was built before April 2013 take their vehicle in for this TSB regardless if you are experiencing the noise or not or does it only apply if you are experiencing the problem. Seems like it develops - I have 1600 miles on mine and haven't heard this yet....

Based on the description of the fix I'd be inclined to say that yes, all owners should have this looked at. If your Fusion is ok there will not be clearance to put a thrust washer on there. If there is clearance then it needs the washer regardless of whether you hear the noise. Right?

[gadgetguy]

With a little creative Googling, I discovered the existence of FordServiceContent.com ... and with some URL parameter adjustments, I was able to pull up the relevant TSB, TSB 13-5-24:

http://www.fordservicecontent.com/Ford_Content/pubs/content/~WT/~MUS~LEN/3598/tsb13-05-24.htm

 

(Geeky details for interested parties: Google picks up TSBs on this site within about a week -- so a search for "site:http://www.fordservicecontent.com/ tsb 13-5-20" works, but subsequent numbers don't... however TSBs are presented with sequential URLs, with the number of the TSB incrementing by 1 (within a given year/month), and the preceding number incrementing by 11... so TSB 13-5-20 is at .../3554/tsb13-05-20.htm, TSB 13-5-21 is at .../3565/tsb13-05-21.htm, TSB 13-5-22 is at .../3576/tsb13-05-22.htm, etc.)

Thanks for sharing this. I didn't see your post on mobile when I posted mine lol.

Edited May 22, 2013 by gadgetguy