jeff_h Report post Posted August 6, 2013 Log into your account.In the right column click on "Update Sync Software". Are there three pictures on the screen under the title "Related Support Answers to Help you"? How to check your SYNC software version How to install SYNC with MyFord Touch updates in your vehicle How to download software updates to a USB drive Click on the first picture to download the installation checker. The above sounds reasonable but it's not what I'm seeing, as I don't have links for that, not that I can see. Below what I see when I click "How to check your SYNC Software Version"... Quote Share this post Link to post Share on other sites
GrySql Report post Posted August 6, 2013 Thanks for all the suggestions but no matter what I do, or what I click on, or follow the webpage trail to find the v3.6 update it ends up on the same place, my car is supposedly up to date with v3.5.1. I cannot access the v3.6 update for download to a USB stick.I can't even access the Version Checker, every webpage for my car ends up here. I am not computer illiterate.I'll have the dealer do it when I'm in next time. Quote Share this post Link to post Share on other sites
smr2112 Report post Posted August 6, 2013 (edited) Mine hasn't gone past 5% yet and I've stopped and started a few times. So it may be doing something... On your USB, monitor the files in the subfolder "SyncMyRide" and see if the times/sizes are updating. It may be reallyslow decompressing one of the files. I'll just go to lunch and see if it progresses. I can tell the file it is download at 5% is very big, must be trickling in because the website is slow.If you stop it, you'll see the late file keeps getting bigger, but it is not complete. Edited August 6, 2013 by smr2112 Quote Share this post Link to post Share on other sites
blinkstafoo182 Report post Posted August 6, 2013 Yeah I've noticed it's stuck on 5% but the files are updating in size. I'll let it run for a couple of hours and see what happens. Quote Share this post Link to post Share on other sites
hermans Report post Posted August 6, 2013 (edited) If you have stopped and started (engine) or turned the key to accessory you have interrupted the process and must start over from scratch from the very first step. Mine read 5% for about 10 minutes or more and then stuck at 37% for awhile and then finished. Edited August 6, 2013 by hermans Quote Share this post Link to post Share on other sites
blinkstafoo182 Report post Posted August 6, 2013 If you have stopped and started (engine) or turned the key to accessory you have interrupted the process and must start over from scratch from the very first step. Mine read 5% for about 10 minutes or more and then stuck at 37% for awhile and then finished. I'm sorry I did not clarify I am just downloading the update onto my USB right now. Quote Share this post Link to post Share on other sites
murphy Report post Posted August 6, 2013 (edited) The above sounds reasonable but it's not what I'm seeing, as I don't have links for that, not that I can see. Below what I see when I click "How to check your SYNCSoftware Version"... Okay, try this. Log into your account. Go directly to this link. https://support.ford.com/sync-technology/check-your-sync-software-version-sync-myford-touch Edited August 6, 2013 by murphy Quote Share this post Link to post Share on other sites
hermans Report post Posted August 6, 2013 I have 8 gig of RAM on my computer and it took awhile. Quote Share this post Link to post Share on other sites
blinkstafoo182 Report post Posted August 6, 2013 Ok this time it says my download failed, I re-started the download at it went straight to 5% again....... we'll see what happens this time. Quote Share this post Link to post Share on other sites
blinkstafoo182 Report post Posted August 6, 2013 This time it jumped up to 32% then a failed message came up. Man this is frustrating. Quote Share this post Link to post Share on other sites
corncobs Report post Posted August 6, 2013 Are you using a blank USB stick? Are you working in other things while its downloading? When I did mine I started it and left it alone until it was done, took quite a while. Quote Share this post Link to post Share on other sites
blinkstafoo182 Report post Posted August 6, 2013 Are you using a blank USB stick? Are you working in other things while its downloading? When I did mine I started it and left it alone until it was done, took quite a while. No it's not 100% blank, there are some thing for work on the stick. Quote Share this post Link to post Share on other sites
jeff_h Report post Posted August 6, 2013 Okay, try this. Log into your account. Go directly to this link. https://support.ford.com/sync-technology/check-your-sync-software-version-sync-myford-touch Takes me to the same pages/screens as in the above screenshots... different menus for VINs in different categories I guess, otherwise we wouldn't have those other users reporting that their version is up to date. Quote Share this post Link to post Share on other sites
smr2112 Report post Posted August 6, 2013 Mine is up to 38% after lunch, so just let it go I guess.It's decompressing files in Java, so who knows how efficientthat is. I suspect that plus the load on the website it making itunbearable.... Quote Share this post Link to post Share on other sites
blinkstafoo182 Report post Posted August 6, 2013 OK I deleted a bunch of stuff and I'm trying for the 5th time now. Quote Share this post Link to post Share on other sites
neod192 Report post Posted August 6, 2013 I successfully downloaded and installed the update yesterday around 6 PM. It didn't take too long to download (under 10 min?) and it took about 25-30 minutes to install. I also didn't have to delete the BT connection from my phone - I just went to MFT BT settings - added a device and on my phone I just clicked SYNC under existing BT connections. It asked me to re-confirm the 4 digit pin and it paired right away. Like others, it deleted my quick calls list, but kept my NAV favs. For some reason when I tried to set Home as my destination using voice commands it says Home wasn't set up yet. I'll have to try that again today. This morning I also noticed that my clock was one hour behind. I fixed it, then selected SYNC to GPS time - it went back an hour again! I checked the timezone and it knows I'm in EST ... so I don't know what's up with that - I just change it manually again and left it. This update also made my songs and artist names show up when I'm streaming from the Nexus 4 w/ Jelly bean 4.3, depending on which app I use:Google Music - shows both track and artistPandora - shows only track, no artistiHeart Radio - doesn't show anythingDS Audio - shows only track, no artist Text Messaging still doesn't work. Quote Share this post Link to post Share on other sites
blinkstafoo182 Report post Posted August 6, 2013 I successfully downloaded and installed the update yesterday around 6 PM. It didn't take too long to download (under 10 min?) and it took about 25-30 minutes to install. I also didn't have to delete the BT connection from my phone - I just went to MFT BT settings - added a device and on my phone I just clicked SYNC under existing BT connections. It asked me to re-confirm the 4 digit pin and it paired right away. Like others, it deleted my quick calls list, but kept my NAV favs. For some reason when I tried to set Home as my destination using voice commands it says Home wasn't set up yet. I'll have to try that again today. This morning I also noticed that my clock was one hour behind. I fixed it, then selected SYNC to GPS time - it went back an hour again! I checked the timezone and it knows I'm in EST ... so I don't know what's up with that - I just change it manually again and left it. This update also made my songs and artist names show up when I'm streaming from the Nexus 4 w/ Jelly bean 4.3, depending on which app I use:Google Music - shows both track and artistPandora - shows only track, no artistiHeart Radio - doesn't show anythingDS Audio - shows only track, no artist Text Messaging still doesn't work. Did you use a blank USB thumb drive? Also, I have the same phone, great phone. Quote Share this post Link to post Share on other sites
neod192 Report post Posted August 6, 2013 Did you use a blank USB thumb drive? Also, I have the same phone, great phone.Yes, I had a 8GB drive formatted as FAT 32 so I just deleted all the files on it and downloaded the SYNC update. I did my update on a Mac in Safari. Love the phone and I'm on the T-Mobile $30/mo 5GB data, 100 min plan. I use Groove IP for calls and it's a pain to integrate everything with MFT. Quote Share this post Link to post Share on other sites
hermans Report post Posted August 6, 2013 Did you use a blank USB thumb drive? Also, I have the same phone, great phone.The directions say to use a blank thumb drive. I keep a blank 4 gig drive in reserve for updates. Quote Share this post Link to post Share on other sites
smr2112 Report post Posted August 6, 2013 OK, my download finally finished. Took a few hours...so be patient! Quote Share this post Link to post Share on other sites
neod192 Report post Posted August 6, 2013 My co-worker just downloaded it from support.lincoln.com and it took 5 min :) Quote Share this post Link to post Share on other sites
blinkstafoo182 Report post Posted August 6, 2013 OK, my download finally finished. Took a few hours...so be patient! Was your download stuck on 5% for a while? Quote Share this post Link to post Share on other sites
blinkstafoo182 Report post Posted August 6, 2013 My download just jumped to 38% all the sudden. Quote Share this post Link to post Share on other sites
smr2112 Report post Posted August 6, 2013 (edited) It goes 1%....5%....38%.....100%..... you won't see any other number! If you want to take your changes, I have a zip file on Google Drive now and cansend you a link. I made a zip after I got it all. DO THIS AT YOUR OWN RISK,but if you want...send me a message and I'll share the link if you give me youremail. Exact image of my USB drive pre-update. I do not know for certain thatthis will still work for you, but you can try it. Edited August 6, 2013 by smr2112 Quote Share this post Link to post Share on other sites
blinkstafoo182 Report post Posted August 6, 2013 It goes 1%....5%....38%.....100%..... you won't see any other number! If you want to take your changes, I have a zip file on Google Drive now and cansend you a link. I made a zip after I got it all. DO THIS AT YOUR OWN RISK,but if you want...send me a message and I'll share the link if you give me youremail. Exact image of my USB drive Ok if I cant get this to work, I'll shoot ya a message. Thanks. Quote Share this post Link to post Share on other sites
