Got a letter today from Ford

[Howie411]

Got a letter today from Ford regarding the break system issue and I should call my dealer to schedule an appointment, the letter say it will take "less than one-half day" to complete I purchased my car Oct 30th, and it was built early Oct.

[tonifan]

Went in to The Ford Store of San Leandro this last Saturday morning, 02/13/10, at 8:00 am, and was out by 9:15 am. It's a simple transmission and brake software update.

 

P.S.: It's spelled "Brake."

[tonifan]

I usually go in expecting to be there a full half-day, but got it done very quickly...

Edited February 16, 2010 by tonifan

[dogo88]

Got a letter today from Ford regarding the break system issue and I should call my dealer to schedule an appointment, the letter say it will take "less than one-half day" to complete I purchased my car Oct 30th, and it was built early Oct.

 

Had mine done yesterday. Took about 2 hours, plus the did a Multipoint inspection and washed the car.

 

Dan

[wwoody723]

Went in to The Ford Store of San Leandro this last Saturday morning, 02/13/10, at 8:00 am, and was out by 9:15 am. It's a simple transmission and brake software update.

 

P.S.: It's spelled "Brake."

 

I took mine in last Friday for an oil change and tire rotation. They never said a word to me about the letter I received today from Ford. Got to love it. The only dealer in sixty miles offers great service again.

[Zacher]

I'm booked in for update. Service guy heard there was a re-program, but hasn't performed one on a hybrid yet. I think there are only two or three here in the city. Anyways he said should take about 30 min, and all details where their. So first thing in the morning I'll drop off car for reprogramming.

[DTJJK96]

Went in to The Ford Store of San Leandro this last Saturday morning, 02/13/10, at 8:00 am, and was out by 9:15 am. It's a simple transmission and brake software update.

 

P.S.: It's spelled "Brake."

 

 

Can you tell a difference in the brakes since the update?

[dogo88]

Can you tell a difference in the brakes since the update?

 

I can't. They work just fine. I had my update done on Monday.

 

Dan

[Zacher]

I got my update yesterday, no difference in the driveability or feel of brakes. Wasn't expecting to "feel" anything since it was just a software re-program, and I doubt it would change the amount of pressure needed on the Brake peddle to go from Electronic braking (Computer determines Regen, Friction Pad or combination) to Hydraulic. (straight pads)

[lohlawrence]

I got my update yesterday, no difference in the driveability or feel of brakes. Wasn't expecting to "feel" anything since it was just a software re-program, and I doubt it would change the amount of pressure needed on the Brake peddle to go from Electronic braking (Computer determines Regen, Friction Pad or combination) to Hydraulic. (straight pads)

 

I am new to the Forum and am trying to find out if anyone still have the brake problem after the "fix". This problem happened to me three times in the past months (where the brake pedal sinks all the way without having brake during low-speed). I took my car in but the dealer said that I already have the latest update and there was nothing they can do as they cannot reproduce the problem during the testdrive. Please let me know if anyone still have similar problem after the update.

 

Thanks.

[rfruth]

hey lo how can you have the fix if the car is more than a few weeks old & not been updated ? (either the dealer rep lives under a rock or they didn't understand) ((signed I got my letter but have taken no action yet (((zero braking problems here)))))

[lolder]

I am new to the Forum and am trying to find out if anyone still have the brake problem after the "fix". This problem happened to me three times in the past months (where the brake pedal sinks all the way without having brake during low-speed). I took my car in but the dealer said that I already have the latest update and there was nothing they can do as they cannot reproduce the problem during the testdrive. Please let me know if anyone still have similar problem after the update.

 

Thanks.

 

There are several possibilities here.

1) If your car was built after Oct. 09 (see drivers door sill placard), you supposedly have the latest software and therefore the glitch is not fixed by this software. Bad news for Ford and owners.

2) If your car was built before Oct. 09, you have the old software and the dealer was in error about having the latest software.

3) The software change supposedly occurred in mid-Oct so if it says Oct. on the placard, you don't know.

4) Did you get a dash warning message and chime? Even so, if you push further down on pedal you will get brakes. There is about an additional inch of travel.

5) In any case, take it back to the dealer and document the problem in writing to them. File a report to NHTSA at http://www-odi.nhtsa.dot.gov/ivoq/index.cfm

[FFHdriver]

There are several possibilities here.

1) If your car was built after Oct. 09 (see drivers door sill placard), you supposedly have the latest software and therefore the glitch is not fixed by this software. Bad news for Ford and owners.

2) If your car was built before Oct. 09, you have the old software and the dealer was in error about having the latest software.

3) The software change supposedly occurred in mid-Oct so if it says Oct. on the placard, you don't know.

4) Did you get a dash warning message and chime? Even so, if you push further down on pedal you will get brakes. There is about an additional inch of travel.

5) In any case, take it back to the dealer and document the problem in writing to them. File a report to NHTSA at http://www-odi.nhtsa.dot.gov/ivoq/index.cfm

Got my update done today. My brakes( or as some of you call them----breaks) have never acted strange.

[lolder]

We all need a break from the brakes.

[rlawson4]

I took my car in at 4:15 p.m. and was out by 4:55 p.m. My only gripe is that it reset my long term fuel economy.

[rfeldman2]

I had the reprogram done last week... Never had a problem with my brakes... But now I no longer have the brake regeneration icon show when I do apply the brakes... Took it back to the dealer, and they rechecked to make sure all is working... They said everything was ok, so I guess the reprogram eliminates the brake regen icon...anyone else have this occur?

[kram1984]

I had the reprogram done last week... Never had a problem with my brakes... But now I no longer have the brake regeneration icon show when I do apply the brakes... Took it back to the dealer, and they rechecked to make sure all is working... They said everything was ok, so I guess the reprogram eliminates the brake regen icon...anyone else have this occur?

 

I havent had that reprogram done yet.... but I had some repair work done ($4k from someone rearending me), and they reset my overall MPG etc...

 

Im wondering if you might just have the display set to a different "mode", as they do not all show the regeneration icon. (The modes like enlighten/empower/engage/and theres another one I forgot the name of...)

[PJFW8]

I havent had that reprogram done yet.... but I had some repair work done ($4k from someone rearending me), and they reset my overall MPG etc...

 

Im wondering if you might just have the display set to a different "mode", as they do not all show the regeneration icon. (The modes like enlighten/empower/engage/and theres another one I forgot the name of...)

Exactly! I had it done. When the car came back it was in a different mode. I think the brake feel is slightly better.

[lolder]

Of the four dash display modes, "Inform" and "Enlighten" never displayed the circular regen brake arrows. The "Engage" and "Empower" did. Is that still the case after the brake software update?

[DTJJK96]

I had the reprogram done last week... Never had a problem with my brakes... But now I no longer have the brake regeneration icon show when I do apply the brakes... Took it back to the dealer, and they rechecked to make sure all is working... They said everything was ok, so I guess the reprogram eliminates the brake regen icon...anyone else have this occur?

 

 

We just got the letter and are scheduled for a reprogram next week so I can't help with your question yet. We will have to see what happens next week. Right now we have no brake problems and the Regeneration icon shows practically all the time when I brake. It is my wifes car so I only get to drive it on the weekends but I really like everything about the car at this point. It really is fun to drive.

[Ranger_Rick]

In and out the door in 45 minutes. Switched dashboard back to Engage, regen symbol working again. No difference to feel of brakes.

[kirkster57]

I was in by 8AM and out at 8:30AM. The servcie writer said when I showed him the letter "oh an easy one. I 'll be back to get you in a bit.".

 

 

Got a letter today from Ford regarding the break system issue and I should call my dealer to schedule an appointment, the letter say it will take "less than one-half day" to complete I purchased my car Oct 30th, and it was built early Oct.

[DTJJK96]

Had Customer Satisfaction Program 10B13 (Brakes) done today. There is no difference in the feel of the brakes. My wife mentioned the glitch with the display and of course the service manager never heard anything about this yet. We will just have to wait and see if it happens again.

[wwoody723]

Got a letter today from Ford regarding the break system issue and I should call my dealer to schedule an appointment, the letter say it will take "less than one-half day" to complete I purchased my car Oct 30th, and it was built early Oct.

 

I took mine in today for reprograming. I did loose my long term gas mileage and it did reset my dash display to a differet setting.have been keeping my milage on the IPhone GasBuddy app so I still have great records on my mileage.

[pbritt]

I am new to the Forum and am trying to find out if anyone still have the brake problem after the "fix". This problem happened to me three times in the past months (where the brake pedal sinks all the way without having brake during low-speed). I took my car in but the dealer said that I already have the latest update and there was nothing they can do as they cannot reproduce the problem during the testdrive. Please let me know if anyone still have similar problem after the update.

 

Thanks.

Had my update done last week after my wife had a slow speed accident on feb 11th when she stepped on the brakes without any braking.I contacted my dealer immediatly after the accident and took the car to them.They test drove the car and could find no problems.I asked if they have heard of any brake issues with the fusion hybrid and they stated none that they are aware of.I then went online and found several reports of the same thing happening but there were no reported accidents yet.Consumer reports had a big article and also info on the recall which I took back to the dealer to have them check in their computer system and now they found the recall.The next week I got mine in the mail and took car in to have done.The dealership gave me a original estimate of $521.Then when I took it to them to fix it has turned into $1948.I have contacted Ford and they sent me forms to fill out to try and get them to repair my "percieved loss of brakes".I have filed a complaint with the NHTSA and they are doing a investigation on the hybrid brakes which are the same as toyotas system.I have filed paperwork with the Atty.General in NYS.All this and my dealership says this is in no way my wifes fault but we have to jump through hoops first.If Ford has not contacted me within the next two weeks I have a scheduled interview with our local T.V. station and paper where they want to do a report on my car and the "percieved loss of brakes"as Ford calls it.The same percieved loss of brakes that happened to a consumer reports test driver as he went through a intersection while test driving this car.Granted my wife hasn't had the experience of a 30 plus year test engineer that the CR driver does but her accident happened in a real world situation not on a test ground.