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Has anyone seen from their dealers how much Ford Corp is paying for the warranty work on our cars? I saw yesterday on the Service Advisors screen that so far my car has run up $700 in labor and $350 in parts for the existing work on this ticket which includes: axle replaced to try to fix cracking noise (failed repair), door trim panel replaced, leather gear shift knob replaced, gear shift knob fixed again since tech installed it wrong, parts ordered that were broken when tech took console apart to fix his error, adjusting the left rear door that was rubbing on frame. And there's more that they're doing right now but this was the amount the computer showed when I dropped the car off Monday. This doesn't include the 4 different times they've given us a rental while fixing these issues for a total of about 10-12 days in the rental car. I guess we're really getting our money's worth out of this warranty...

A few days ago when the temp dropped down to zero the left tail light lens cracked on our car. When I put my laptop bag in the trunk leaving for work there was no crack and when my wife dropped me off at the office 1.3 miles later the lens had started to crack from the top down. Over the days since the crack has grown almost all the way across the lens from top to bottom and has started expanding sideways. My dealer ordered a new lens to install today with my new shift knob, but Ford has denied approving this as warranty work. Ford says that the lens couldn't crack from cold but that something had to hit it. The Service Writed said he will keep trying to get Ford to allow the repair, but he wasn't optimistic that they would approve it. The dealer has said that they wouldn't charge me for labor to install it, just the part, if Ford continues to deny the claim. However, it will still certainly be an expensive part, and it should be covered under warranty. So I want to see what advice you guys have for me of what I can do to get Ford to cover it. Is there someone I can contact (like a Zone Manager)? Would Ford's 1-800 number customer service do anything for me? Thanks.