Search the Community

Hi I have a repair manual I found online. There's a lot of info it's in pdf format. It's for 2012 MKZ/Fusion Hybrids so should be the same for 2010-2012 years. Thanks to eteichmann from the fordfusionforum for making this public. https://www.scribd.com/doc/239091589/Ford-Fusion-Hybrid-Workshop-Repair-And-Service-Manual

I have a 2013 Fusion. In the past few months, by airbag light would sporadically come on and usually go off witin minutes. For the past week, the light had been on continually. On Monday, Sept 27th, i stopped in my Ford dealer and asked about the light. At that time, the tecnician said that Ford recently put out a recall on this issue and we scheduled a service call for today, Oct 2nd. To make this story short, when I got to the dealership, Ford said they received new service guidance effective Oct 1st. As a precaution, Ford said my car should not be driven because there's the risk the airbags would not deploy. They gave me a loaner and estimated it would take about 30 days to get my car back! Has anyone else had this problem? Or can provide me more info on it? Thanks!

I hope the Tesla business model will catch on and other manufacturers will start providing warranty service like this! http://www.greencarreports.com/news/1086629_life-with-tesla-model-s-three-days-of-service-nirvana

A few days ago when the temp dropped down to zero the left tail light lens cracked on our car. When I put my laptop bag in the trunk leaving for work there was no crack and when my wife dropped me off at the office 1.3 miles later the lens had started to crack from the top down. Over the days since the crack has grown almost all the way across the lens from top to bottom and has started expanding sideways. My dealer ordered a new lens to install today with my new shift knob, but Ford has denied approving this as warranty work. Ford says that the lens couldn't crack from cold but that something had to hit it. The Service Writed said he will keep trying to get Ford to allow the repair, but he wasn't optimistic that they would approve it. The dealer has said that they wouldn't charge me for labor to install it, just the part, if Ford continues to deny the claim. However, it will still certainly be an expensive part, and it should be covered under warranty. So I want to see what advice you guys have for me of what I can do to get Ford to cover it. Is there someone I can contact (like a Zone Manager)? Would Ford's 1-800 number customer service do anything for me? Thanks.