engine light come on from time to time

[fusionlover]

For some reason, my 13 Fusion hybrid engine light comes on from time to time, then it will disappear by itself after maybe one day. When the light is on, I can feel the engine sounds louder than normal and it feel powerless, however, once the light is off it comes back to normal. I talked to the dealer but they said they can't do anything because normally when I bring the car to the dealer, the light will be off.

 

Anyone has experience the same problem as me? I am really pissed now, thanks.

[machoman1337]

When I first bought my car (pre owned), it got a CEL within a few hours after driving off the lot.

 

It turned out that a valve for the gas system was loose and leaking vapours. Took the dealership almost 3 days to figure it out.

[Griswald]

You need to get the stored codes read. I'm surprised that the dealer didn't do that.

 

Go to Auto Zone, they can do it for free.

[jeff_h]

You need to get the stored codes read. I'm surprised that the dealer didn't do that.

 

Exactly... if there were codes stored, that is.

 

I saw a note posted somewhere else, maybe on the C-Max forum -- if this is predictable/repeatable, take your plastic fuel nozzle insert from the trunk and open and close the spring-loaded seal for the gas filler so that it can reseal again, and see if that makes a difference. Don't know if it's related or if it will help, just saw it mentioned elsewhere and the hardest part of that is getting the nozzle from the trunk and taking the 5 seconds to do it.

[Zathrus]

+1 above (on having stored codes read).

 

You may have an intermittent faulty fuel injector. Faulty fuel injectors will turn on the CEL, and have been reported on C-Max forum (especially in cold weather locations):

 

http://fordcmaxhybridforum.com/topic/4791-fuel-injector-failure-every-37000-miles/?hl=injector

 

If your car runs smooth in EV (battery) mode, then rough in ICE (engine on) mode, could be faulty fuel injector (or something wrong with fuel pump/line).

 

(C-Max and FFH share same engine/powertrain)

Edited March 4, 2015 by Zathrus

[FordServiceCA]

For some reason, my 13 Fusion hybrid engine light comes on from time to time, then it will disappear by itself after maybe one day. When the light is on, I can feel the engine sounds louder than normal and it feel powerless, however, once the light is off it comes back to normal. I talked to the dealer but they said they can't do anything because normally when I bring the car to the dealer, the light will be off.

 

Anyone has experience the same problem as me? I am really pissed now, thanks.

 

Hey fusionlover,

 

Let me help! What the current odometer reading of your Fusion Hybrid? Send that over, along with your preferred dealer; I'll look into this.

 

Nikki

Ford Service CA

[Easy Rider]

 

Hey fusionlover,

 

Let me help! What the current odometer reading of your Fusion Hybrid? Send that over, along with your preferred dealer; I'll look into this.

 

Nikki

Ford Service CA

This is nice but it should NOT be necessary.

The worthless individual that he talked to at the dealer's service department should have at least said: "Bring it in so that we can read the codes and give it a good inspection."

[machoman1337]

OP: If your dealer is that incompetent, try finding a new one.

 

I took my FFH to one dealer in Vancouver asking if they could fix the problem of my left turn signal sometimes canceling way too early (a slight nudge of the wheel leftwards would cause it!). The mechanics said they'd need to order a new turn signal switch which would take 3 weeks.

 

The next day, I tried another dealer. They identified the problem as a calibration error, and fixed it within 2 hours - no spare parts needed.

 

Huge gap in competence IMO. The incompetent one is Brown Bros Ford while the competent one is Richport Ford if anyone's interested.

[fusionlover]

 

Hey fusionlover,

 

Let me help! What the current odometer reading of your Fusion Hybrid? Send that over, along with your preferred dealer; I'll look into this.

 

Nikki

Ford Service CA

 

Hi Nikki,

I have around 22k km on the Fusion. I live in Great Toronto Area in Canada, normally I bring the car to service in "Yonge Steeles Ford Lincoln" because it is very close to my home. The car might have a " intermittent faulty fuel injector" because when the light is on, the car is clearly powerless.

Can I still bring in the car for code check even if the engine light might be gone when I drive to the dealership? I was clearly told that the light need to stay on otherwise they can't find the issue. And this problem happens on cold days, thanks Zathrus for the thread link.

 

I end up bought a OBD II scanner on ebay a few days ago, haven't received it yet, I thought I might have to check the code and tell the dealer what's the problem, sigh...

 

Thanks everyone for your help!

Edited March 5, 2015 by fusionlover

[machoman1337]

Hey cool, your dealer isn't very far from where I bought my FFH preowned - Markville Ford! I then moved to BC shortly after and shipped the car.

 

Also, Google reviews of Yonge/Steeles Ford are not good - 1.9/5 average. Markville Ford has 3.6/5 average. If it's not too inconvenient perhaps you should try your luck there.

Edited March 5, 2015 by machoman1337

[ethermion]

Run a vehicle health report when the light is on. That will get data to ford servers, including data that is not visible to obd readers. Go home, and print it out. Do note that ford only saves the last health report, so if you run again without a CEL, you wipe out your data.

 

This will be a big help to the dealer and ford in getting you fixed up.

[fusionlover]

Thanks a lot ethermion. I didn't know the function exist, and the service guy didn't tell me either, maybe he doesn't know...

I just registered, waiting for the light to come on now, thanks again.

[Easy Rider]

 

I was clearly told that the light need to stay on otherwise they can't find the issue. And this problem happens on cold days,

 

That is "clearly" not true in all cases; probably not even in most cases.

 

Sometimes they need to do something a little out of the ordinary to provide good customer service.......like keeping it overnight so they can start it cold just for instance.

A "service shop" that is unwilling to do that is incompetent in my opinion.

 

And since nobody else has asked, is it ONLY the one light that is on ? No other lights or messages displayed ??

[fusionlover]

That is "clearly" not true in all cases; probably not even in most cases.

 

Sometimes they need to do something a little out of the ordinary to provide good customer service.......like keeping it overnight so they can start it cold just for instance.

A "service shop" that is unwilling to do that is incompetent in my opinion.

 

And since nobody else has asked, is it ONLY the one light that is on ? No other lights or messages displayed ??

 

Yes, only one light goes on.

[fusionlover]

To my surprised today, my fusion doesn't have the vehicle health report! I use voice command, it didn't work, I went to setting -> vehicle no such selection at all, gee.....

[Texasota]

To my surprised today, my fusion doesn't have the vehicle health report! I use voice command, it didn't work, I went to setting -> vehicle no such selection at all, gee.....

 

Ford describes how to run a VHR here: http://owner.ford.com/how-tos/sync-technology/sync/vehicle-health-and-performance/how-to-run-a-vehicle-health-report-with-sync.html

[fusionlover]

 

Ford describes how to run a VHR here: http://owner.ford.com/how-tos/sync-technology/sync/vehicle-health-and-performance/how-to-run-a-vehicle-health-report-with-sync.html

 

Yes, I did that and nothing happened, I even asked my son who was born in Canada to speak the command in case sync doesn't understand my English, but no response.

I find a youtube where a guy showed how to access VHR using touch screen, I tried but just to find that I don't have VHR selection at all

 

here is the video I checked: https://www.youtube.com/watch?v=nXg3QA4WZV4

Edited March 6, 2015 by fusionlover

[fusionlover]

Thanks guys, I just found out that "*911 Assist is available in the United States and Canada only. Vehicle Health Report and Traffic, Directions and Information are available in the United States only."

 

What a rip off for Canadian buyers, I can understand if Traffic, Direction not available, but Vehicle Health Report... even my 8 year Chev has this, WTF...

[Easy Rider]

To my surprised today, my fusion doesn't have the vehicle health report! I use voice command, it didn't work, I went to setting -> vehicle no such selection at all, gee.....

I'm pretty sure that you have to have a phone paired to the system for that to work.......in addition possibly to the Canada problem.

Edited March 6, 2015 by Easy Rider

[fusionlover]

I'm pretty sure that you have to have a phone paired to the system for that to work.......in addition possibly to the Canada problem.

 

Yeah... I followed all the steps correctly, just that Ford has no respect for Canadian buyers, my last Ford unless they fix this in the future..

[ethermion]

Thanks guys, I just found out that "*911 Assist is available in the United States and Canada only. Vehicle Health Report and Traffic, Directions and Information are available in the United States only."

 

What a rip off for Canadian buyers, I can understand if Traffic, Direction not available, but Vehicle Health Report... even my 8 year Chev has this, WTF...

Goodness! I share your disappointment. WTF indeed. That is nuts.

[FordServiceCA]

 

Hi Nikki,

I have around 22k km on the Fusion. I live in Great Toronto Area in Canada, normally I bring the car to service in "Yonge Steeles Ford Lincoln" because it is very close to my home. The car might have a " intermittent faulty fuel injector" because when the light is on, the car is clearly powerless.

Can I still bring in the car for code check even if the engine light might be gone when I drive to the dealership? I was clearly told that the light need to stay on otherwise they can't find the issue. And this problem happens on cold days, thanks Zathrus for the thread link.

 

I end up bought a OBD II scanner on ebay a few days ago, haven't received it yet, I thought I might have to check the code and tell the dealer what's the problem, sigh...

 

Thanks everyone for your help!

Thanks, fusionlover.

 

Please keep me updated on the code you're able to get a read on, once you get the OBD II scanner. In the meantime, send me a private message with your full name, phone number, and VIN; I'll check available resources on my end.

 

Nikki

Ford Service CA