2013 Fusion Hybrid Issues & Problems

[DeeCee]

Understand the comment about Job1 cars but it is not universal. My Job1 FFH has been trouble free for over 22,000 miles now. I'm sure there are others out there also and there are probably some Job2 problem cars too.

 

I went in expecting about 40 mpg and would be happy with that. Am elated that my lifetime is now reporting 47.1 mpg. I too am very happy with the service department at my dealer as they have willingly and effectively completed the few TSB's and software updates that have been issued since the car was built.

[acdii]

Yep, there are a lot of Job1 cars that are doing fine. They all have fit and finish issues though that have corrected parts for now, even Job2 cars have some. When I went through the dilemma with BD, seeing some of the other owners getting above the EPA numbers in their Job1 cars confirmed there was an issue. I would say the majority of Job1 are fine, there seems to be just a handful that have major issues, however, it is Ford Corporate that is screwing those owners. Quite a few of them moved on to other brands, and may never go back to Ford. :baby: comes to mind.

[airbusguy]

How do you determine job 1 or 2?

[acdii]

I believe Job 2 started after 2-1-13, everything built prior to that would be Job 1.

[GrySql]

 

I have now is Job2, and has been great. Other than the trim pieces on the front doors, replaced under warranty with updated ones, squeaking drivers wiper, again replaced under warranty with updated parts, and a paint chip on the bumper from an over tightened fastener, repainted under warranty, the car has been good.

Don't forget that rattle in the right rear (shock?) that is showing up in other FFH's now.

Edited April 24, 2014 by GrySql

[acdii]

 

Don't forget that rattle in the right rear (shock?) that is showing up in other FFH's now.

Odd thing is, it went away when the weather warmed up. I also found the air compressor bounces in the trunk over hard bumps which is what was causing that weird noise I was hearing. When it bounced the whole car would thrum. The car has been super quiet the past few weeks, really enjoyable to drive and not hear anything. Either that or I lost my hearing.

[GrySql]

Odd thing is, it went away when the weather warmed up. I also found the air compressor bounces in the trunk over hard bumps which is what was causing that weird noise I was hearing. When it bounced the whole car would thrum. The car has been super quiet the past few weeks, really enjoyable to drive and not hear anything. Either that or I lost my hearing.

There is another member with a similar rattle posting now and with your experience maybe you could help him sort it out, his Dealer is trying.

[acdii]

I think on mine it was a clump of ice stuck to a control arm that finally melted off when the temps got above 40. It sounded like something thumping against the floor on the right rear. The other noise was the compressor in the trunk.

[aaronj1159]

While I haven't had TOO many issues with my '13 FFH, it's been a major issue trying to get the ones I've had, fixed. The dealer I bought the car from had a great sales dept... but I couldn't go to their service dept for several reasons:

 

1) Constricting and non-ideal hours of operation. 8-4 on weekdays only is not good for a guy like me, who spends 10 hours a day driving to/from and at work during the week.

2) Long wait times. You pretty much have to stay and wait for the car at this dealer, because if you take a loaner/shuttle and go elsewhere, they're going to take 2-3 days to do anything to your car. And as my point above illustrates, I can't wait for 3 hours in a car dealer during the week without taking a vacation day, which I won't do.

3) They broke something new on my car just about every single time they had it. Clips on the sunglasses holder, one of the handles hanging from the headliner, warping one of the "A Panels". I found grease all over my car upon return one time. They just did not take care of my property.

 

SO. I decided to go to the other Ford dealer in the area. At first, all was fine. They had better hours that I could work with and they haven't broken anything new yet. However, they seem to have a lot of communication breakdowns within their own department. Some things never get done that should be, they aren't familiar with my car (couldn't replace the cabin air filter when I asked them too because they didn't realize how long it'd take and I couldn't leave it overnight), among other things.

 

And the real kicker, on my last visit they were supposed to call me when the car was ready (it was just a 30k service, should not be more than a day's work, they even said this). I dropped it off at 8AM. Around 2 I start getting concerned and wondering when I could have my ride ready to drop me off again. So I called. No answer. I get online to the Ford chat reps and ask what the heck is going on. She pretended to be from that local dealer but I knew she wasn't. Shortly after that interaction, the dealer's Sales dept. calls me and asks why they were requested to call me. Turns out the service guys all leave at noon on Saturdays! Who knew! So I go down there and the Sales guys track down my car and paperwork. Work was done, but they never called. Luckily they were able to process everything without any of the service guys around. I was very close to taking my spare key to just take my car (parked outside) and leave them a note saying the can give me my key and have my payment when they decide to call me. But I'm not that confrontational I suppose.

 

It really just seems like pulling teeth to work with Ford dealers, from my experience. I've worked with 3 different Volkswagen dealers (moving around and whatnot) and never once had any of these issues. Why are they capable of treating customers and their cars so much better than Ford?

[hybridbear]

While I haven't had TOO many issues with my '13 FFH, it's been a major issue trying to get the ones I've had, fixed. The dealer I bought the car from had a great sales dept... but I couldn't go to their service dept for several reasons:

 

1) Constricting and non-ideal hours of operation. 8-4 on weekdays only is not good for a guy like me, who spends 10 hours a day driving to/from and at work during the week.

2) Long wait times. You pretty much have to stay and wait for the car at this dealer, because if you take a loaner/shuttle and go elsewhere, they're going to take 2-3 days to do anything to your car. And as my point above illustrates, I can't wait for 3 hours in a car dealer during the week without taking a vacation day, which I won't do.

3) They broke something new on my car just about every single time they had it. Clips on the sunglasses holder, one of the handles hanging from the headliner, warping one of the "A Panels". I found grease all over my car upon return one time. They just did not take care of my property.

 

SO. I decided to go to the other Ford dealer in the area. At first, all was fine. They had better hours that I could work with and they haven't broken anything new yet. However, they seem to have a lot of communication breakdowns within their own department. Some things never get done that should be, they aren't familiar with my car (couldn't replace the cabin air filter when I asked them too because they didn't realize how long it'd take and I couldn't leave it overnight), among other things.

 

And the real kicker, on my last visit they were supposed to call me when the car was ready (it was just a 30k service, should not be more than a day's work, they even said this). I dropped it off at 8AM. Around 2 I start getting concerned and wondering when I could have my ride ready to drop me off again. So I called. No answer. I get online to the Ford chat reps and ask what the heck is going on. She pretended to be from that local dealer but I knew she wasn't. Shortly after that interaction, the dealer's Sales dept. calls me and asks why they were requested to call me. Turns out the service guys all leave at noon on Saturdays! Who knew! So I go down there and the Sales guys track down my car and paperwork. Work was done, but they never called. Luckily they were able to process everything without any of the service guys around. I was very close to taking my spare key to just take my car (parked outside) and leave them a note saying the can give me my key and have my payment when they decide to call me. But I'm not that confrontational I suppose.

 

It really just seems like pulling teeth to work with Ford dealers, from my experience. I've worked with 3 different Volkswagen dealers (moving around and whatnot) and never once had any of these issues. Why are they capable of treating customers and their cars so much better than Ford?

I would recommend having Ashley document your issues with both dealers so that the feedback gets to Ford. The only way the dealers will improve is it consumers hold their feet to the fire.

[FordService]

While I haven't had TOO many issues with my '13 FFH, it's been a major issue trying to get the ones I've had, fixed. The dealer I bought the car from had a great sales dept... but I couldn't go to their service dept for several reasons:

 

1) Constricting and non-ideal hours of operation. 8-4 on weekdays only is not good for a guy like me, who spends 10 hours a day driving to/from and at work during the week.

2) Long wait times. You pretty much have to stay and wait for the car at this dealer, because if you take a loaner/shuttle and go elsewhere, they're going to take 2-3 days to do anything to your car. And as my point above illustrates, I can't wait for 3 hours in a car dealer during the week without taking a vacation day, which I won't do.

3) They broke something new on my car just about every single time they had it. Clips on the sunglasses holder, one of the handles hanging from the headliner, warping one of the "A Panels". I found grease all over my car upon return one time. They just did not take care of my property.

 

SO. I decided to go to the other Ford dealer in the area. At first, all was fine. They had better hours that I could work with and they haven't broken anything new yet. However, they seem to have a lot of communication breakdowns within their own department. Some things never get done that should be, they aren't familiar with my car (couldn't replace the cabin air filter when I asked them too because they didn't realize how long it'd take and I couldn't leave it overnight), among other things.

 

And the real kicker, on my last visit they were supposed to call me when the car was ready (it was just a 30k service, should not be more than a day's work, they even said this). I dropped it off at 8AM. Around 2 I start getting concerned and wondering when I could have my ride ready to drop me off again. So I called. No answer. I get online to the Ford chat reps and ask what the heck is going on. She pretended to be from that local dealer but I knew she wasn't. Shortly after that interaction, the dealer's Sales dept. calls me and asks why they were requested to call me. Turns out the service guys all leave at noon on Saturdays! Who knew! So I go down there and the Sales guys track down my car and paperwork. Work was done, but they never called. Luckily they were able to process everything without any of the service guys around. I was very close to taking my spare key to just take my car (parked outside) and leave them a note saying the can give me my key and have my payment when they decide to call me. But I'm not that confrontational I suppose.

 

It really just seems like pulling teeth to work with Ford dealers, from my experience. I've worked with 3 different Volkswagen dealers (moving around and whatnot) and never once had any of these issues. Why are they capable of treating customers and their cars so much better than Ford?

 

aaronj1159,

 

As hybridbear said, I'm happy to document your feedback so it can get to the appropriate parties for review. Just send me your name, phone number, VIN, mileage, and dealer info. I'll get it into the computer.

 

Ashley

[erichFla]

And the real kicker, on my last visit they were supposed to call me when the car was ready (it was just a 30k service, should not be more than a day's work, they even said this). I dropped it off at 8AM. Around 2 I start getting concerned and wondering when I could have my ride ready to drop me off again. So I called. No answer. I get online to the Ford chat reps and ask what the heck is going on. She pretended to be from that local dealer but I knew she wasn't. Shortly after that interaction, the dealer's Sales dept. calls me and asks why they were requested to call me. Turns out the service guys all leave at noon on Saturdays! Who knew! So I go down there and the Sales guys track down my car and paperwork. Work was done, but they never called. Luckily they were able to process everything without any of the service guys around. I was very close to taking my spare key to just take my car (parked outside) and leave them a note saying the can give me my key and have my payment when they decide to call me. But I'm not that confrontational I suppose.

 

It really just seems like pulling teeth to work with Ford dealers, from my experience. I've worked with 3 different Volkswagen dealers (moving around and whatnot) and never once had any of these issues. Why are they capable of treating customers and their cars so much better than Ford?

 

 

aaronj1159, I fixed that Problem by Trading-in MY 2013 FORD Fusion Hybrid. NEVER again will I EVER buy a Ford Product.

My ex-Service Dept, if you want to call them that, upset my Wife (Main Driver of the FFH) so much on Fri. (May 2 2014) that the very next day, Sat. , we bought a New 2014 Cadillac.

What a difference this Cadillac Service Dept. is, You are treated like a Real Customer should be and they want your return business. Plus they even Wash your car on EVERY Service and give you a loaner Cadillac newest in stock with less than 3K miles on it, when you are getting serviced. We had ours serviced already for a small rubber bumper missing from the Trunk lid. They gave my wife another New 14 Caddy so she could drive it back to work. BTW, it was only in the shop for a few hours not all day or over night and they gave her the New loaner anyway because she came down on her Lunch hour and the car wouldn't be ready quick enough. That's Real Service.

Edited May 21, 2014 by erichFla

[Sleddog]

enrichFLA - I'm glad you have solved your FF issue by moving on to another brand. Perhaps it's time to move on to another subject. You no long have the car, but yet you are still griping about the issues you had. We get it. Actually we got it 3 of your posts ago. You don't like Ford or the Fusion. Perhaps you may want to contribute to the Cadillac forums with positive posts about your ride and how the dealer treats you. Is there a need for you to continue to beat this dead horse?

[lolder]

A close friend in his late '80's has leased a new Cadillac every few years for over 20 years from the same dealer. Last year he had some sort of brake system light come on. He took it in for warranty/lease service and they changed the master cylinder under warranty. They also charged him $350 for a tuneup including " cleaning the throttle body ". The car had 20,000 miles on it.

[SteveB_TX]

enrichFLA - I'm glad you have solved your FF issue by moving on to another brand. Perhaps it's time to move on to another subject. You no long have the car, but yet you are still griping about the issues you had. We get it. Actually we got it 3 of your posts ago. You don't like Ford or the Fusion. Perhaps you may want to contribute to the Cadillac forums with positive posts about your ride and how the dealer treats you. Is there a need for you to continue to beat this dead horse?

 

I agree. enrichFLA: Don't let the doorknob hit you on your way out...

[Waldo]

 

 

aaronj1159, I fixed that Problem by Trading-in MY 2013 FORD Fusion Hybrid. NEVER again will I EVER buy a Ford Product.

My ex-Service Dept, if you want to call them that, upset my Wife (Main Driver of the FFH) so much on Fri. (May 2 2014) that the very next day, Sat. , we bought a New 2014 Cadillac.

What a difference this Cadillac Service Dept. is, You are treated like a Real Customer should be and they want your return business. Plus they even Wash your car on EVERY Service and give you a loaner Cadillac newest in stock with less than 3K miles on it, when you are getting serviced. We had ours serviced already for a small rubber bumper missing from the Trunk lid. They gave my wife another New 14 Caddy so she could drive it back to work. BTW, it was only in the shop for a few hours not all day or over night and they gave her the New loaner anyway because she came down on her Lunch hour and the car wouldn't be ready quick enough. That's Real Service.

 

No, real service would have been installing the rubber bumper in the parking lot while you drank a coffee in the lounge. That can't be more than a 5 minute job, why did they need so much time??

[mrobinso8]

enrichFLA - Thanks for your posting. Since the forum is also read by people considering the purchase of a Fusion Hybrid they need to see all available user reviews. You are doing a service to the buying public. I am awaiting when I will able to get rid of mine and get one that is reliable. I hate never knowing if I will have available transportation. Enjoy.

[erichFla]

 

No, real service would have been installing the rubber bumper in the parking lot while you drank a coffee in the lounge. That can't be more than a 5 minute job, why did they need so much time??

 

I guess they were Busy that day, I don't know all the details , I wasn't there.

All I know is they gave her another 2014 Caddy to drive back to work and didn't keep her there any longer than necessary.

Some more to the story is, the Salesman that sold her the Caddy called her to bring the car in and drop it off at the Service Dept. on her lunch hour and HE would take care of the rubber bumper issue and have the car washed too. Also Not to worry about how long it would take, as he would have a Loaner car ready and waiting so she could return back to work without missing Any time at work.

I don't know if this type of Service will last but I had not returned the paper-work yet were He (salesman) gets his Bonus money for a Perfect Review of his Sales of the car and how good the Dealership was in the sales of the car. That report goes to the Corporate Office, so that may have something to do with it. We'll see how things go in the future but right now it's GREAT SERVICE.

[GrySql]

Your tax dollars at work, nice to see we're taking care of the GM customers so well.

[acdii]

:baby:

 

'nough said

[inco]

Did the fat lady sing? :cry:

[acdii]

Best car I ever owned. Even with the few minor cosmetic things, and the current thumping, I would not trade it for any other car(except maybe an Energi or MKZh).

[Texasota]

Best car I ever owned. Even with the few minor cosmetic things, and the current thumping, I would not trade it for any other car(except maybe an Energi or MKZh).

Acdii, you are a patient and loyal Ford owner. After your BD experience I think most people would have abandoned the FFH and possibly even the Ford brand.

[acdii]

Acdii, you are a patient and loyal Ford owner. After your BD experience I think most people would have abandoned the FFH and possibly even the Ford brand.

I really didn't have a problem with the car, I loved driving it, it was Ford Corporate that I had issues with. I also was concerned about the plug fouling, and no answer as to why. My dealer backed me up on it, and did right by me, otherwise I would have gone elsewhere. I am loyal not to Ford, but to my dealer.

 

If Ford had stood up and acknowledged that there was an issue with it, done something to appease me on it, then I most likely would have kept it. At the end though, it wasn't worth the aggravation. What kept me with the Fusion was the fact so many others here were doing so well with their cars, that I had to give it a second chance, and so glad I did.

[hybridbear]

Here's my list of issues to address with the dealership. Our appointment is setup for July 29th. They said they'll have a loaner vehicle available. We'll see how it goes. After their comment about not being able to find a TSB about the eCVT leak I don't have high expectations. The Nav POIs issue I know they can't fix unless Ford has released another update that we haven't heard about but I still want it documented. Below they're typed like how I described the issue to the SA over the phone and how I sent the list to Ashley to forward to the CSM. We'll see how things go.

 

Concerns

1. HF35 eCVT transmission is leaking
2. When using the Engine Block Heater the yellow wrench illuminates
3. Frequent battery saver messages and low 12V battery SOC
4. Navigation often shows that we are alongside the road and not on the road, directions thus compute in a strange way
5. The trunk squeaks very loudly
6. The 120V power point in the center console in the back seat is very loose and plugs do not stay connected reliably
7. Navigation POI menu on the right dash screen does not work to select POIs
8. When pressing the A/C button the A/C doesn't actually turn off and the dash will still show electricity going to it
9. The steering wheel is slightly off center to the left (I have to have the wheel turned slightly left to go straight down the road)