Wrong Shifter?

[GrySql]

 

I have not received any letter... for the dealers that ask why Ford doesn't notify them, we've seen discussion about commodities/constraints regarding the sales guys, aren't there similar bulletins that go out to the service guys? Obviously there are for recalls, I assume there is also info on TSBs, but not so for these types of issues? Maybe there's a dealer rep around here from the service side that can fill in the blanks on how that process works...

The Service Dept gets bulletins but they are only concerned when you show up for Service. They pull your VIN then and know what to do.

My Service Rep is aware of my cars issues now and is keeping an eye out for me, when he remembers. I help him remember.

 

My Sales guy (Fleet Mgr) doesn't know anything about these issues with my specific car, unless I call and inform him, he's too busy.

However, I did exactly that in the beginning when I couldn't get the Service Department to acknowledge the shifter issue.

My Sales Rep went to the LA Zone Mgr, she went to Fusion Marketing, Fusion Marketing went to this Forum and back down the pipe - to me.

For bringing this shifter issue to Marketing's attention I got a nice box full of Ford Fusion gifts as a 'thank you'. That was a thoughtful thing to do.

[erichFla]

Just got back from the Dealer with my Shiny NEW Leather Shifter Knob 13B03 Customer Satisfaction Number and the first thing I checked to see if the Up Hill Assist worked , It did. That's the little button on the side of your new or old shifter knob.

 

Now the rest of the story as Paul Harvey use to say. I'll keep it short.

 

1. The clicking noise in the front of the car = Common noise made by the gas engine and the Electric motor. I LoL'ed.

2. The global open & close of All Windows = Oh, we re-set all windows.

3. Can you re-set the auto lock on All doors to lock in Drive and unlock in Park instead of Lock at 15 MPH. = We don't know how to do that.

4. Battery won't fully charge = Oh, that Never will fully charge you'll be lucky to get 60% charge.

After that I went to the Service Manager and had a talk with him. He had no clue about what his people are doing.

And last but not least. Where is my paperwork for today.= We don't give you warranty paper work.

 

I plan on Calling Ford Customer Service and Report this Dealership on Monday, this being Sat.

Edited April 27, 2013 by erichFla

[GrySql]

Just got back from the Dealer with my Shiny NEW Leather Shifter Knob 13B03 Customer Satisfaction Number and the first thing I checked to see if the Up Hill Assist worked , It did. That's the little button on the side of your new or old shifter knob.

 

Now the rest of the story as Paul Harvey use to say. I'll keep it short.

 

1. The clicking noise in the front of the car = Common noise made by the gas engine and the Electric motor. I LoL'ed.

2. The global open & close of All Windows = Oh, we re-set all windows.

3. Can you re-set the auto lock on All doors to lock in Drive and unlock in Park instead of Lock at 15 MPH. = We don't know how to do that.

4. Battery won't fully charge = Oh, that Never will fully charge you'll be lucky to get 60% charge.

After that I went to the Service Manager and had a talk with him. He had no clue about what his people are doing.

And last but not least. Where is my paperwork for today.= We don't give you warranty paper work.

 

I plan on Calling Ford Customer Service and Report this Dealership on Monday, this being Sat.

That is a regrettable story.

 

I'm sorry for you and that Dealers other customers.

Ford needs that info or things will never change.

[acdii]

 

3. Can you re-set the auto lock on All doors to lock in Drive and unlock in Park instead of Lock at 15 MPH. = We don't know how to do that.

4. Battery won't fully charge = Oh, that Never will fully charge you'll be lucky to get 60% charge.

 

And last but not least. Where is my paperwork for today.= We don't give you warranty paper work.

 

I plan on Calling Ford Customer Service and Report this Dealership on Monday, this being Sat.

On #3, I dont think any Ford can do that, I think thats a Toyota thing, the Prius and Camry did that, but none of my Fords did.

 

#4 BullS**t

 

on the paperwork BullS**t again, time to find a different dealer.

[erichFla]

On #3, I dont think any Ford can do that, I think thats a Toyota thing, the Prius and Camry did that, but none of my Fords did.

 

#4 BullS**t

 

on the paperwork BullS**t again, time to find a different dealer.

To Keep on Topic..... the Shifter Knob is installed and I like it, makes the shifter area look better too.

On the #-3..... The Service Manager brought the Master Mech. around to see me today and he said I don't see that's possible BUT we'll call the Ford Hot Line and find out, I don't see that change in my manual.

You're right about #-3 Maybe , it was done on my Toyota Tundra with no problem at all, so I thought it's a software thing ALL cars could have it done but I'm finding out not.

#-4"s answer will be on the Paperwork I'm picking up tomorrow, MAYBE.

I've contacted Ford Corp. and now have a case # . They are going to look into why I'm not getting my paperwork. That is NOT a Ford policy. Their ( Corp. Main Office ) C.S. Rep. is going to call me back after Tue. to see if I have my receipt paperwork by then. I called them (Corp.) back and updated that I went to the Dealership and still don't have any paperwork as of today Mon.

Edited April 29, 2013 by erichFla

[neod192]

4. Battery won't fully charge = Oh, that Never will fully charge you'll be lucky to get 60% charge.

After that I went to the Service Manager and had a talk with him. He had no clue about what his people are doing.

And last but not least. Where is my paperwork for today.= We don't give you warranty paper work.

If you need proof that it is possible to fully charge the battery, see my thread here:

http://fordfusionhybridforum.com/topic/6514-ev-battery-full-charge/

 

It'll stay at about 70-80% on the highway, buy I can charge it up to 100% if I stop on the exit ramp.

[erichFla]

Here's MY offical Ford Dealership Report on the Leather Shifter Knob and other stuff. It's the OTHER STUFF I'm concerned with the most. I finally got it >>(the Receipt) today, Tue.

Car was Serviced <(LOL) on Last Sat. It has taken me Two and a half days just to get the Report & Receipt. Oh and guess what, the Service Advisor that took my car in, wasn't there today. I think he knew the S--- was going to hit the Fan.

 

Edited April 30, 2013 by erichFla

[milleron]

Just got back from the Dealer with my Shiny NEW Leather Shifter Knob 13B03 Customer Satisfaction Number and the first thing I checked to see if the Up Hill Assist worked , It did. That's the little button on the side of your new or old shifter knob.

 

That button on the side of the knob is for Grade Assist, not Hill Assist. How did you determine that the button works?

[erichFla]

Grade Assist, I stand corrected.

Anyway, I just pushed it on while setting in my driveway in Park and the little Yellow Car symbol going up a Grade came on in the display on the left hand Display near your Mileage indicator.

I didn't go up a Grade anywhere. I just wanted to know they hooked up the Two Wires inside the shifter Knob correctly.

Another Poster said they had to take theirs back as it didn't work when they left the dealership, the light didn't come on in the display. The Two wires had fallen off from an improper install, that's why I checked mine.

http://fordfusionhybridforum.com/topic/5998-wrong-shifter/page-7 <<<<< See Post #'s 134 &135 in this Link.

 

 

 

Update: Just got my 13B03 Letter from Ford today May 4 2013, I bought the car on March 02, 2013. and for those of you that haven't seen it yet, here is what it looks like.

 

http://imgur.com/qtcBjkP

Edited May 4, 2013 by erichFla

[rvlasek]

Grade Assist, I stand corrected.

Anyway, I just pushed it on while setting in my driveway in Park and the little Yellow Car symbol going up a Grade came on in the display on the left hand Display near your Mileage indicator.

I didn't go up a Grade anywhere. I just wanted to know they hooked up the Two Wires inside the shifter Knob correctly.

Another Poster said they had to take theirs back as it didn't work when they left the dealership, the light didn't come on in the display. The Two wires had fallen off from an improper install, that's why I checked mine.

 

http://fordfusionhybridforum.com/topic/5998-wrong-shifter/page-7 <<<<< See Post #'s 134 &135 in this Link.

 

 

 

Update: Just got my 13B03 Letter from Ford today May 4 2013, I bought the car on March 02, 2013. and for those of you that haven't seen it yet, here is what it looks like.

 

http://imgur.com/qtcBjkP

 

Got my letter today, vehicle was delivered February 16th.... guess Ford is catching up on their letter mailing....hopefully we get something shortly on the crackling noise issue, mine seems to be louder and more often.....

Edited May 4, 2013 by rvlasek

[terryb]

I got my 13B03 5/3. Got the replacement quite a while ago(3/27).

Edited May 4, 2013 by terryb

[hybridbear]

Got my letter today finally. I guess this will go into my car file folder

[jeff_h]

Got my letter today finally. I guess this will go into my car file folder

 

I also received the 13B03 letter today, will have it done if the car needs to be dropped off for some other reason, otherwise am in no hurry..

[GrySql]

Got my letter today finally. I guess this will go into my car file folder

Ditto

I like the correct shifter.

[DeeCee]

Got my letter today too. Had the shifter replaced some time ago. Also got a letter today for the MFT 3.5 update which I had done earlier this week.

[hermans]

I also got both letters today but my shift know was replaced long ago and mycar came with 3.5.1. I don't know why they would send me a letter to upgrade to 3.5.1. Anybody notice there was a 4/30/2013 experiation date on the shift knob letter? Ford should still honor it.

[jeff_h]

I also got both letters today but my shift know was replaced long ago and mycar came with 3.5.1. I don't know why they would send me a letter to upgrade to 3.5.1. Anybody notice there was a 4/30/2013 experiation date on the shift knob letter? Ford should still honor it.

 

Mine said 4/30/14

[hybridbear]

I also received the 13B03 letter today, will have it done if the car needs to be dropped off for some other reason, otherwise am in no hurry..

You're lucky that your car has been so trouble free! We've been at the dealer for so many other issues it seems like we never get to drive our car...

 

I guess that's the benefit you get for your long wait to get the car since you ordered before we did but didn't get your car until a month later due to the quality inspection issues. Our car was breezed through from order to delivery in 6.5 weeks

Edited May 5, 2013 by hybridbear

[jeff_h]

You're lucky that your car has been so trouble free! We've been at the dealer for so many other issues it seems like we never get to drive our car...

 

I guess that's the benefit you get for your long wait to get the car since you ordered before we did but didn't get your car until a month later due to the quality inspection issues. Our car was breezed through from order to delivery in 6.5 weeks

 

...and because it's Ruby Red.

[GrySql]

It really seems that certain cars charge their batteries, both LV & HV, differently.
I've (Ruby) read your style of driving, followed your regional temps, looked at build dates and one thing seems to stand out, you (and the other high mileage FFH's) cars seem to have HVB's that can push the cars farther and recharge quickly.
Make's one wonder if these HV Li-Ion batteries can be tested to see if they are performing to spec's and what those spec's might be.
Some of these HVB'S packs could have been sitting in a boxcar in the Sonoran desert for a long time before being installed and excessive heat can alter their performance, just a thought.
My HVB discharges pretty fast, and charges up hard and that makes my mileage about middle of the road of the FFH's here.
Our weather is good, I wonder how a harsh, cold winter would affect my car's mpg's.

I really wouldn't change this car now, it has too many other fine qualities but sometimes the strange HVB behavior makes me wonder.
Maybe this will be a 'change every two years' car, being an early adopter has it's pitfalls.

Edited May 6, 2013 by GrySql

[beckyinma]

I received a letter in the mail last week (May 2nd) from FMC: "Customer Satisfaction Program 13B03: Your vehicle may have been delivered to you without the specified leather gearshift knob due to a production error. To ensure that your vehicle has all the correct equipment, FMC has authorized your dealer to install a leather gearshift knob free of charge under the terms of this program."

 

After checking here at the comparison pictures, I did indeed receive a urethane shift knob and will be taking it in to have it replaced. I'm glad they are taking responsibility to ensure that equipment packages are complete.

 

Happy to report at 4500 miles, my '13 hybrid is up to 40.8 average mpg already.

 

Beckyinma

[hybridbear]

It really seems that certain cars charge their batteries, both LV & HV, differently.

I've (Ruby) read your style of driving, followed your regional temps, looked at build dates and one thing seems to stand out, you (and the other high mileage FFH's) cars seem to have HVB's that can push the cars farther and recharge quickly.

Make's one wonder if these HV Li-Ion batteries can be tested to see if they are performing to spec's and what those spec's might be.

Some of these HVB'S packs could have been sitting in a boxcar in the Sonoran desert for a long time before being installed and excessive heat can alter their performance, just a thought.

My HVB discharges pretty fast, and charges up hard and that makes my mileage about middle of the road of the FFH's here.

Our weather is good, I wonder how a harsh, cold winter would affect my car's mpg's.

 

I really wouldn't change this car now, it has too many other fine qualities but sometimes the strange HVB behavior makes me wonder.

Maybe this will be a 'change every two years' car, being an early adopter has it's pitfalls.

I imagine there is a test that the dealer can do of the discharge/recharge rate of the battery. It's possible that some of the lower mileage cars have issues with some bad cells in the battery. Acdii has also theorized this about his lemon car.

[jpeter1093]

I received a letter in the mail last week (May 2nd) from FMC: "Customer Satisfaction Program 13B03: Your vehicle may have been delivered to you without the specified leather gearshift knob due to a production error. To ensure that your vehicle has all the correct equipment, FMC has authorized your dealer to install a leather gearshift knob free of charge under the terms of this program."

 

After checking here at the comparison pictures, I did indeed receive a urethane shift knob and will be taking it in to have it replaced. I'm glad they are taking responsibility to ensure that equipment packages are complete.

 

Happy to report at 4500 miles, my '13 hybrid is up to 40.8 average mpg already.

 

Beckyinma

Becky, the link to comparison pictures takes me to a career builder site. Do you have the correct link? I'm interested in seeing what the correct one looks like..

 

Thanks!

[neod192]

Becky, the link to comparison pictures takes me to a career builder site. Do you have the correct link? I'm interested in seeing what the correct one looks like..

 

Thanks!

LOL, you're clicking the ads :) beckyinma didn't post any hyperlinks. The pics she is referring to are in this thread. There are quote a few too, just go back to page one to see them.

[JSKershaw]

I) go in this Friday to have my gear shifter replaced. I will also have them change the oil for me while I'm there. Hopefully it won't take long and they don't mess something up in the process.