You would think Ford would listen

[acdii]

Since day one my FFH has had poor fuel economy. I complained, a LOT in case y'all haven't noticed, and Ford CS named Sandy called me. I explained that my new car is not getting anywhere near the rated MPG, and that I had driven it all the way to Florida at varying speeds testing out the FE on the car and could not get it past 38 MPG from 55 MPH to 70 MPH. All she said was that the test drive showed the car is getting the correct MPG, based on a short 108 mile test drive.

 

I asked was an actual fuel usage test done, or just rely on what the cars computer was saying? She didn't reply. I then asked why is it that my 2010 Fusion Hybrid with 35k on it can meet and exceed EPA ratings, and my new one can't even meet what that car is getting? She didn't care. Didn't care that I have been driving Hybrids since 2007 and always met or exceeded EPA on them. Didn't care that I have all my gas receipts and logs indicating actual fuel used vs miles driven, and that the total overall average is well below what the EPA ratings are, over 20% below.

 

Well now I have a solid CEL light on the car, so something is broken, and hoping it gets resolved, and hoping even more that it relates to why it gets such poor FE.

 

Ford CS did not care that my 2010 is getting better MPG than their newest highly hyped car. Something everyone who is looking into a hybrid Ford, whether is a Cmax or Fusion, Buyer Beware, there is something wrong with these cars, not all of them, but enough of them are having the same issues, and it is not the driver! These cars should not be that hard to get high MPG out of, I dont have to put as much effort into my other car to get decent MPG, and if you look, no complaints on that car in either of these forums from me except for when I first got it and questioned if what I was getting was consistent, and it turned out to be a bad MAP sensor, and a bad tank of gas. In over 35,000 miles my 2010 Fusion Hybrid has been a great car, and I am SO disappointed in the 2013 that I am sick to my stomach.

 

I am almost to the point of putting a for sale sign on it and sticking it by the road.

[hermans]

I am almost to the point of putting a for sale sign on it and sticking it by the road. - Maybe that is what you should do. You will never be happy with the car, no matter what.

[terryb]

I am almost to the point of putting a for sale sign on it and sticking it by the road. - Maybe that is what you should do. You will never be happy with the car, no matter what.

Sorry, I disagree. I think Acdii will be very happy if his CEL is the light at the end of this tunnel and the problem with his car is located and resolved. He's still going to be PO'd with the treatment by CSRs but the hardware problem will be solved.

[hermans]

Maybe, but his complaints go much farther than gas mileage. I don't think he will ever be happy with the car.

 

I have a 2010 Fusion 3.0. I have many problems with this car from the day I picked it up from the dealer.

 

Kept stalling from a stop when making a right turm, a car hit me in the rear. Turns out there was a TSB that should have been performed before the car was delivered. Ford paid for the body repairs for my car and the other drivers.

 

Power steering kept going out. Ford couldn't find the problem and replaced the steering rack and the computer. After 4 visits the ZM and factory rep. had to get involved - 10,000 miles.

 

Fuel tank filler neck had to be replaced, was broken - 5,000 miles.

 

CV needed a new bearing - 7,000 miles.

 

Windshield washer connection broke. 17,000 miles.

 

Rear rubber at the bottom of the window kept coming off. - 37,000 miles.

 

Right rear brake assembly broke - 33,000 miles. Ford covered it.

 

There were a few more items that you would never expect to go wrong. I have always gotten better than the EPA gas rating from the day the car the car was new. I get anywhere from 30.2 to 34.4 mpg on the freeway/rurnpike cruising at 70mph. The EPA rating is 27mpg. In town I get fron 23 to 27 mpg. I just took the car on a 1400 mile trip and averaged 27 mpg.

 

I'm not happy with this car and never will be. This car could be trouble free until the day I get rid of it and I willnever trust it. It has been paid off for almost 2 years.

 

Ford has heard an earfull from me on this.

 

So far with my 2013 hybrid - no problems what so ever.

Edited January 1, 2013 by hermans

[hermans]

Sorry, I disagree. I think Acdii will be very happy if his CEL is the light at the end of this tunnel and the problem with his car is located and resolved. He's still going to be PO'd with the treatment by CSRs but the hardware problem will be solved.

The Customer Service Reps can't do anything, but only make a case report and issue a number to the customer for future reference. They have no power to solve complaints and are instructed to make to no comments or commitments to customers. Their only job is document the customer complaint and pass it on.

[coach81]

Since day one my FFH has had poor fuel economy. I complained, a LOT in case y'all haven't noticed, and Ford CS named Sandy called me. I explained that my new car is not getting anywhere near the rated MPG, and that I had driven it all the way to Florida at varying speeds testing out the FE on the car and could not get it past 38 MPG from 55 MPH to 70 MPH. All she said was that the test drive showed the car is getting the correct MPG, based on a short 108 mile test drive.

 

I asked was an actual fuel usage test done, or just rely on what the cars computer was saying? She didn't reply. I then asked why is it that my 2010 Fusion Hybrid with 35k on it can meet and exceed EPA ratings, and my new one can't even meet what that car is getting? She didn't care. Didn't care that I have been driving Hybrids since 2007 and always met or exceeded EPA on them. Didn't care that I have all my gas receipts and logs indicating actual fuel used vs miles driven, and that the total overall average is well below what the EPA ratings are, over 20% below.

 

Well now I have a solid CEL light on the car, so something is broken, and hoping it gets resolved, and hoping even more that it relates to why it gets such poor FE.

 

Ford CS did not care that my 2010 is getting better MPG than their newest highly hyped car. Something everyone who is looking into a hybrid Ford, whether is a Cmax or Fusion, Buyer Beware, there is something wrong with these cars, not all of them, but enough of them are having the same issues, and it is not the driver! These cars should not be that hard to get high MPG out of, I dont have to put as much effort into my other car to get decent MPG, and if you look, no complaints on that car in either of these forums from me except for when I first got it and questioned if what I was getting was consistent, and it turned out to be a bad MAP sensor, and a bad tank of gas. In over 35,000 miles my 2010 Fusion Hybrid has been a great car, and I am SO disappointed in the 2013 that I am sick to my stomach.

 

I am almost to the point of putting a for sale sign on it and sticking it by the road.

 

You have had my sincere sympathy since your problems started. I thank you for being honest about your vehicle, and I'm hoping and praying that yours is the extreme exception. I also hope that somehow they can fix your car, and you can be satisfied with it!

 

Maybe, but his complaints go much farther than gas mileage. I don't think he will ever be happy with the car.

 

I have a 2010 Fusion 3.0. I have many problems with this car from the day I picked it up from the dealer.

 

Kept stalling from a stop when making a right turm, a car hit me in the rear. Turns out there was a TSB that should have been performed before the car was delivered. Ford paid for the body repairs for my car and the other drivers.

 

Power steering kept going out. Ford couldn't find the problem and replaced the steering rack and the computer. After 4 visits the ZM and factory rep. had to get involved - 10,000 miles.

 

Fuel tank filler neck had to be replaced, was broken - 5,000 miles.

 

CV needed a new bearing - 7,000 miles.

 

Windshield washer connection broke. 17,000 miles.

 

Rear rubber at the bottom of the window kept coming off. - 37,000 miles.

 

Right rear brake assembly broke - 33,000 miles. Ford covered it.

 

There were a few more items that you would never expect to go wrong. I have always gotten better than the EPA gas rating from the day the car the car was new. I get anywhere from 30.2 to 34.4 mpg on the freeway/rurnpike cruising at 70mph. The EPA rating is 27mpg. In town I get fron 23 to 27 mpg. I just took the car on a 1400 mile trip and averaged 27 mpg.

 

I'm not happy with this car and never will be. This car could be trouble free until the day I get rid of it and I willnever trust it. It has been paid off for almost 2 years.

 

Ford has heard an earfull from me on this.

 

So far with my 2013 hybrid - no problems what so ever.

 

So sorry to hear about your previous issues.. *knock on wood* for the new one!

[acdii]

I wrote a nasty gram to my dealer, not in regards to them, but to Ford in general. I got a call today, they want to make it right and will work with me on this until I am satisfied. It also helps that this has been my 7th Ford I bought from them since they took over the place in 2003. I am going there tonight to discuss our options. If service can locate and resolve the issue, then I will be pleased, its all I ask for, to get what I paid for. If not, then this car goes away for something else.

 

Keeping my fingers crossed that the CEL is the root cause behind the poor FE.

[terryb]

I FINALLY got my hands on mine this evening. I've got to do lots of setup tomorrow.

78 days from order placement to delivery, but I'm delighted to have my hands on it.

 

acdii, I am pleased to see that your dealer looks to be on board with solving your problem.

I am hoping that mine does not have any similar issues. (Got the 18" settup on mine too)

[acdii]

Keep us posted, best if you give local temps too when posting MPG. Since your in Tx though, you will probably do well.

 

No word yet from my dealer service department, I dont think they spent much time working on it today since it was dropped off with no appointment, but thats OK, my 2010 surprised me returning a 40.4 MPG today to the dealer, uphill in 25* weather.

 

So if I can do that in an older car rated at 36 highway...........

[coach81]

I wrote a nasty gram to my dealer, not in regards to them, but to Ford in general. I got a call today, they want to make it right and will work with me on this until I am satisfied. It also helps that this has been my 7th Ford I bought from them since they took over the place in 2003. I am going there tonight to discuss our options. If service can locate and resolve the issue, then I will be pleased, its all I ask for, to get what I paid for. If not, then this car goes away for something else.

 

Keeping my fingers crossed that the CEL is the root cause behind the poor FE.

Hopefully they will make it right...

 

I FINALLY got my hands on mine this evening. I've got to do lots of setup tomorrow.

78 days from order placement to delivery, but I'm delighted to have my hands on it.

 

acdii, I am pleased to see that your dealer looks to be on board with solving your problem.

I am hoping that mine does not have any similar issues. (Got the 18" settup on mine too)

So jealous of you!!! Enjoy it!!!

 

Keep us posted, best if you give local temps too when posting MPG. Since your in Tx though, you will probably do well.

 

No word yet from my dealer service department, I dont think they spent much time working on it today since it was dropped off with no appointment, but thats OK, my 2010 surprised me returning a 40.4 MPG today to the dealer, uphill in 25* weather.

 

So if I can do that in an older car rated at 36 highway...........

agree...

[acdii]

An update on this. I got the car back on Friday, they replaced the plugs and Ford told service to release the car, no problem found, and drive it to see if it reoccurs. Ford doesnt seem to care that I am complaining of poor MPG, have solid records showing so, and also have Carbon fouled plugs which is usually caused by an over rich fuel mixture. Too much fuel injected also relates to poor fuel economy, hence my poor MPG complaints.

 

They also banned me on their FB page, nice way to treat someone who gave them over $120,000 in three years.

 

Working with my dealer to get to the bottom of this.

[terryb]

I'm really sorry that your aggrevation continues. I know it's kinda like saying "break a leg", but I hope your plugs are weeping with crud in a very short time. The good news for me is there are no unusual signs on mine even with the 18"s. Highest segment was 56 mpg so far. Temps have been in the 40s. Best wishes for a quick resolution.

[acdii]

Truthfully I am very happy for everyone getting expected MPG, and I know my rants get boring after a while, but its just my way of venting.

 

OK I'm a sympathy hog! :)

 

 

I do like the car, otherwise it would have been gone, either by wrath of fire, or some other means, but driving it is a pleasure, one of the most comfortable cars I have had since the Crown Vic.

[MXGOLF]

Please keep up posted. I think I am in the same boat! Salesman says to wait 5-6000 miles to pass judgment due to breakin period.

[acdii]

I suggest to everyone who has similar poor MPG and live in a cold state, pickup a ScanguageII. Record your trips, and especially keep track of your water temps. If you DONT see temps at 180+ consistently while driving, bring it in. By Wednesday afternoon I should have confirmation on this.