2014 FFH - Needs New Tranny... Anyone Else?

[MamaWitt]

Hello everyone. I have a 2014 Ford fusion hybrid titanium edition. I’ve gone to the same dealer that I purchased it from for all oil changes and service and tires. I Bought my car from Pratchett’s Ford, then Price Ford bought them up.

 

I have 152,000 miles on that car which is 2 1/2 years old. Yes, it’s a lot but it’s my commute car. I drive 160 miles a day for work. I have always maintained my car through Price Ford. I get green check marks all the time. It was just serviced a couple months ago. I passed with all green checks.

 

Last weekend my hubby pointed out a noise. I thought alignment. He said more like rear wheel bearings that failed. We dropped off the car and mentioned the noise, BUT not what we thought. I received a call later telling us that my car needed new rear wheel bearings. The cost was about $750.00. I said go ahead, please change them. 3 days later I called to check status. My service advisor Curtis said they changed them. But it didn’t help with the noise. He said I need a brand new transmission on my hybrid. I was shocked. He also said it would be about $7,000.00. Please keep in mind, I still have my ORIGINAL brake pads and my average speed daily is 55-50 MPH.

 

I know what a bad tranny sounds like and how it moves. My previous vehicles I had one replaced. There are a handful of articles on the Internet about 2014 Ford Fusion Hybrid tranny going out. Honestly, it’s very rare. Cutis also said he has never seen a hybrid come in for a new tranny.

I called Ford customer service and basically, they said sorry we can’t help you.

 

I feel Ford should be responsible for:

1. the cost of the repair or

2. the buyback program for my car.

 

I’ve looked on the BBB regarding the auto line for Ford and if this doesn’t get resolved between Ford and I I’m going to go that route.

 

My extended warranty ended at 125,000 miles. I was told when I purchased the car from Patchett's to upgrade to the highest miles package. I did. I was never notified by Ford that my warranty was coming to an end. The many cars I’ve had a most professional dealership and or manufactures will notify the customer of the warranty ending and offer an extension. I never received or was told anything.

[lolder]

This is a known manufacturing defect of the transmission starting with the 2013 FFH up to perhaps early 2015's. Ford just hopes the failures come after the warranty expires. In 2013 Ford brought the transmission manufacture in house from the Japanese Co. Aisin. They said it was new and improved. In fact it is faulty rumored to be bad bearing(s). It's not a safety defect so they won't issue a recall and in fact may not know which transmissions have faulty parts. Some fail at low mileage and they're the lucky ones because it's under warranty. I have not heard of any of the 70,000 Aisin transmissions failing. On the various Ford forums there have been dozens of the 2013+ Ford built transmissions fail. The replacement transmissions are apparently OK so they do know what the problem is. There has been no public acknowledgement by Ford of what the problem is. Their diagnostic chart just ends up saying "replace transmission". Sorry !

 

Maybe you could get a used one out of a wrecked 2016+.

Edited November 22, 2017 by lolder

[Texasota]

This is a known manufacturing defect of the transmission starting with the 2013 FFH up to perhaps early 2015's. Ford just hopes the failures come after the warranty expires. In 2013 Ford brought the transmission manufacture in house from the Japanese Co. Aisin. They said it was new and improved. In fact it is faulty rumored to be bad bearing(s). It's not a safety defect so they won't issue a recall and in fact may not know which transmissions have faulty parts. Some fail at low mileage and they're the lucky ones because it's under warranty. I have not heard of any of the 70,000 Aisin transmissions failing. On the various Ford forums there have been dozens of the 2013+ Ford built transmissions fail. The replacement transmissions are apparently OK so they do know what the problem is. There has been no public acknowledgement by Ford of what the problem is. Their diagnostic chart just ends up saying "replace transmission". Sorry !

 

Maybe you could get a used one out of a wrecked 2016+.

 

This is a good explanation based on the information that we know. Why not keep a bookmark to this post and simply provide a link to it on your next similar post? You have repeated this same/similar post dozens of times on this forum.