MamaWitt Report post Posted November 20, 2017 Hello everyone. I have a 2014 Ford fusion hybrid titanium edition. I’ve gone to the same dealer that I purchased it from for all oil changes and service and tires. I Bought my car from Pratchett’s Ford, then Price Ford bought them up. I have 152,000 miles on that car which is 2 1/2 years old. Yes, it’s a lot but it’s my commute car. I drive 160 miles a day for work. I have always maintained my car through Price Ford. I get green check marks all the time. It was just serviced a couple months ago. I passed with all green checks. Last weekend my hubby pointed out a noise. I thought alignment. He said more like rear wheel bearings that failed. We dropped off the car and mentioned the noise, BUT not what we thought. I received a call later telling us that my car needed new rear wheel bearings. The cost was about $750.00. I said go ahead, please change them. 3 days later I called to check status. My service advisor Curtis said they changed them. But it didn’t help with the noise. He said I need a brand new transmission on my hybrid. I was shocked. He also said it would be about $7,000.00. Please keep in mind, I still have my ORIGINAL brake pads and my average speed daily is 55-50 MPH. I know what a bad tranny sounds like and how it moves. My previous vehicles I had one replaced. There are a handful of articles on the Internet about 2014 Ford Fusion Hybrid tranny going out. Honestly, it’s very rare. Cutis also said he has never seen a hybrid come in for a new tranny.I called Ford customer service and basically, they said sorry we can’t help you. I feel Ford should be responsible for:1. the cost of the repair or2. the buyback program for my car. I’ve looked on the BBB regarding the auto line for Ford and if this doesn’t get resolved between Ford and I I’m going to go that route. My extended warranty ended at 125,000 miles. I was told when I purchased the car from Patchett's to upgrade to the highest miles package. I did. I was never notified by Ford that my warranty was coming to an end. The many cars I’ve had a most professional dealership and or manufactures will notify the customer of the warranty ending and offer an extension. I never received or was told anything. Quote Share this post Link to post Share on other sites
wsloboda Report post Posted August 21, 2019 Hello, sorry to hear about that! I am very interested to hear the out come, of this because my 2014 started making a unknown noise just before 100k , I took it in and had the quick lane do an inspection,they found nothing. [my mistake] I should have gone to service. So I am taking the car in for diagnostics on Monday. Also I have been informed by customer service that there are no recalls or warranty available. I still owe 13 payments on a 6 year loan and the car is not worth a expensive transmission replacement. Any comments welcome! Quote Share this post Link to post Share on other sites
dogo88 Report post Posted August 22, 2019 Check out this thread on the forum, post #32: http://fordfusionhybridforum.com/topic/9918-number-of-miles-on-your-ecvt/ Quote Share this post Link to post Share on other sites
md13ffhguy Report post Posted August 28, 2019 Here's my saga. My car was gently driven, too, but it still happened. It isn't an unusual problem... keep reading on here. I can't imagine you'll win that fight, but good luck. Despite the issue, I love the model so much that I ended up trading the 2013 for a very similar 2018. It wasn't worth the aggravation to me to fight it beyond what I tried. http://fordfusionhybridforum.com/topic/11981-so-i-need-a-new-transmission Quote Share this post Link to post Share on other sites
