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After attempting to update my 2013 Ford Fusion Hybrid SE from SYNC 2 version 3.6.1 to SYNC 2 version 3.10 (I read online this was possible from a fusion forum) I got this error telling me to bring my car to the dealer.(see attached photos) I tried to fix the error, revert the update, nothing worked. I can’t even navigate the menu on my SYNC to try to reset to factory default settings. When I press settings it takes me to NAV and it seems the touchscreen doesn’t know what place the buttons are in the GUI. At the same time my car also has been dying after not driving it for a day or 2. I had just brought it to Ford a few months prior for the same issue and they had found the issue to be the 12v battery was the incorrect size so, I paid for a replacement 12V Ford motorcraft battery for $250. Since buying the replacement battery the problem is still occurring. I found this after attempting to update my car to 3.10, when the software was no longer responding to my inputs, and it was unresponsive. I didn’t drive it for 2 days. I can’t even connect my phone with bluetooth. After the 2 days of letting my car sit pass I then tried to access the Sync menu to try to fix the update, my car was dead again and I had to jump start it. After jumpstarting it and learning that I couldn’t fix the SYNC update, the battery went dead again overnight. So now the battery won’t even hold the charge for 1 day. So I brought my car to Ford and tried to explain everything. They we’re very unhelpful through the entire process and my car was there for over a month before they told me that there’s nothing they could do. They said that there’s an internal short in the BCM and this is why my battery is not holding the charge. The BCM controls the power windows, power mirrors, air conditioning, immobilizer system, central locking, etc. A malfunctioning BCM will activate dashboard instrumentation cluster error and warning lights. These lights may flash off and on if the BCM is not able to read the sensors correctly. Your vehicle performance may also be affected as the BCM communicates with other control modules in the vehicle. Now i’m worried because Ford says there’s no replacement parts for the BCM as it’s VIN specific. What do I do? They didn’t help with my SYNC update issue AT ALL with all the time the car was sitting there i’m unsure why they couldn’t simply flash the update and fix the bricked software. But this is why I’m here, If you have any info please help. Ford is dropping off the car in 2 days and I’m in the same place I was 1 month ago.?

I have a ‘14 fusion hybrid SE with sync 2. AFAIK, it has bee updated to the latest version it supports. Of late, the Bluetooth connection drops randomly. This has happened with different phones. The ford owner account online says there’s a APIM recall, but dealer states the recall dates have expired. Does the APIM have any relation to Bluetooth drops? Any pointers on what else may be causing this issue. Appreciate any input on this.

Hello, Here is the situation... Traded my older MKX in that had and older Sync with Nav built into it for a Ford Fusion Hybrid. I found the FFH I wanted with all the bells and whistles I wanted minus Nav being built in. I was sold on the ford turn by turn Nav via their service. As we all know ford dropped said service and now I feel a bit pissed off for not ordering the Nav built into the vehicle. I've done some and if I want to maintain the interface of My Ford Touch w/Sync I'm basically forced to replace the infotainment system with a Sync2/3 w/nav cloned module. Now I also have found a few threads that basically say the unit already has all the component parts for Nav and that there is a way to flash the firmware to unlock the nav. I don't exactly trust these post as I haven't been able to find any how toos, or any real proof that this is a thing. Has anybody looked into this?

Our Fusion Hybrid is a 2016 model (just turned 1 year old) and has the SYNC2 system. I see that the SD Card for the NAV system maps is at level A5. I know that A6 & A7 are out and that A8 is either out or due out very soon. Does anyone know of anywhere that posts what areas of the country changed in the maps for any given release of maps? The $150 charge by a Ford dealer to put a new SD card in the center console is a little short of ridiculous when it seems that Ebay has them for $50. Thanks, K