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Guest Message by DevFuse

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Register your Fusion Hybrid at the official Ford authorized registry here.


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FordService Rep USA


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84 replies to this topic

#21 OFFLINE   SteveB_TX

SteveB_TX

    Fusion Hybrid Enthusiast

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  • Current Vehicle:Our stable: 2013 Lincoln MKZ Hybrid, 2013 Ford Fusion Hybrid SE, 2013 Ford F-150 XLT Ecoboost Super Crew
  • My Hybrid's Year:2013

Posted 13 September 2014 - 07:24 AM

Not the best idea to post that for all to see mainefusion!   :ohsnap:


White Platinum Metallic Tri-Coat

Light Dune Leather interior

All of the bells and whistles (without that silly panoramic roof).

 

 

 

 

 








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#22 OFFLINE   MaineFusion

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Posted 13 September 2014 - 09:51 AM

Not the best idea to post that for all to see mainefusion!   :ohsnap:

All the info I posted came from their own website so I didn't figure it was that big of a deal.


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#23 OFFLINE   Evringham

Evringham

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Posted 01 October 2014 - 06:44 AM

Hi Crystal,

I recently purchased a 2014 Ford Fusion Hybrid. One of the main reasons I purchased it was because it can be towed behind my RV with all wheels on the ground. I am trying to determine the correct position for the ignition switch when towing. When reading the recreational towing instructions on page 214 of the 2014 FFH owners manual it states in one spot to place the ignition in "off" and just a few lines later it tells you to place it in "accessory." I suspect it is very important to have this in the correct position so I would like to have Ford clarify this. Can you help?

#24 OFFLINE   FordService

FordService

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  • Official Ford Motor Co.
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Posted 13 October 2014 - 12:18 PM

Hey, everyone!
 
I'm Rachel, your new FordService rep here on the forum. Our team has switched up some of the assignments between us. I'll be taking the place of Crystal, helping you guys with the same questions and concerns she's assisted with in the past. I've been on Ford's Social Media team since the beginning of the year; I've been on Twitter mainly so I'm a bit new to the forums. I'll also be active on a few other vehicle forums as well so you may see me there. :)
 
Please feel free to reach out and say hello as I get myself acquainted with this forum and the people on it. I look forward to meeting you all and being of assistance however I can!
 
Rachel


#25 OFFLINE   hybridbear

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Posted 13 October 2014 - 12:27 PM

 

Hey, everyone!
 
I'm Rachel, your new FordService rep here on the forum. Our team has switched up some of the assignments between us. I'll be taking the place of Crystal, helping you guys with the same questions and concerns she's assisted with in the past. I've been on Ford's Social Media team since the beginning of the year; I've been on Twitter mainly so I'm a bit new to the forums. I'll also be active on a few other vehicle forums as well so you may see me there. :)
 
Please feel free to reach out and say hello as I get myself acquainted with this forum and the people on it. I look forward to meeting you all and being of assistance however I can!
 
Rachel

 

Welcome Rachel. You'll have some big shoes to fill. Ashley, our first Ford Service rep, did a fantastic job getting information and pushing things up the ladder at Ford. She seemed very committed to addressing and resolving issues. Service seemed to really deteriorate once she moved on to a new assignment. I'm sure that many of us hope that you'll bring back the level of service that we got from Ashley.


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Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

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Previous Vehicles

2013 Ford Fusion Hybrid SE x2

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#26 OFFLINE   GrySql

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Posted 13 October 2014 - 05:14 PM

Welcome Rachel,

I hope you enjoy your time with us.

This Forum is an inquisitive group and difficult technical situations are normal, we'll be looking to you for guidance.

Things can get challenging because of the complexity of these cars and because certain Dealer responses to our members problems may require your assistance.

 

We're glad you're here. :)


The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#27 OFFLINE   corncobs

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Posted 13 October 2014 - 05:31 PM

Welcome Rachel

Hopefully we aren't overwhelming our forum reps with our crazyness.

Glad you are here :)
2013 Ford Fusion Hybrid SE - Lady in Red
Ruby Red / 505A, Tech Pkg, Rear Sensing System, 18" Luxury Wheels
 
215477.png

#28 OFFLINE   jeffo65

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Posted 13 October 2014 - 06:34 PM

Welcome Rachel!

It is great having a rep on our forums. Thank you for giving your time to our quirks and issues.

.
228095.png<p> 

#29 OFFLINE   FordService

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Posted 14 October 2014 - 08:16 AM

Welcome Rachel. You'll have some big shoes to fill. Ashley, our first Ford Service rep, did a fantastic job getting information and pushing things up the ladder at Ford. She seemed very committed to addressing and resolving issues. Service seemed to really deteriorate once she moved on to a new assignment. I'm sure that many of us hope that you'll bring back the level of service that we got from Ashley.

 

Thank you, hybridbear! I will do my best to fill those shoes; I know Ashley was very dedicated and I have that same drive. :)

 

Welcome Rachel,

I hope you enjoy your time with us.

This Forum is an inquisitive group and difficult technical situations are normal, we'll be looking to you for guidance.

Things can get challenging because of the complexity of these cars and because certain Dealer responses to our members problems may require your assistance.

 

We're glad you're here. :)

 

Thanks, GrySql! I'm looking forward to getting to know everybody. :)

 

Welcome Rachel

Hopefully we aren't overwhelming our forum reps with our crazyness.

Glad you are here :)

 

Bring on the craziness! ;)

 

Thanks, corncobs!

 

Welcome Rachel!

It is great having a rep on our forums. Thank you for giving your time to our quirks and issues.

.

 

I'm here to help; please don't hesitate to reach out to me. Thanks, jeffo65! :)



#30 OFFLINE   FordService

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Posted 18 December 2014 - 07:16 PM

Hey everybody!

 

Sorry I didn't do this sooner, but I'm Meagan, the new customer service rep on the forum. I'll be taking over from Rachel. Don't worry, she's still around, a lot of people have been asking. I'll send her your love. :D

 

Meagan



#31 OFFLINE   corncobs

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Posted 18 December 2014 - 09:01 PM

Hi Meagan welcome.

It sure seems we create a high turnover for our Ford customer service reps ;)
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2013 Ford Fusion Hybrid SE - Lady in Red
Ruby Red / 505A, Tech Pkg, Rear Sensing System, 18" Luxury Wheels
 
215477.png

#32 OFFLINE   DeeCee

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Posted 19 December 2014 - 12:19 AM

Hi Meagan welcome.

It sure seems we create a high turnover for our Ford customer service reps ;)

Agree. What's up with this constant turnover?


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2017 Lincoln MKZ Hybrid

Reserve

MKZ Technology package

White Platinum

Cappuccino Leather

 


#33 OFFLINE   murphy

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Posted 19 December 2014 - 04:41 AM

Maybe we provide a "trial by fire" for new service reps.


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#34 OFFLINE   lolder

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Posted 19 December 2014 - 10:38 AM

I wonder if all these reps are actually guys from India?


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#35 OFFLINE   FordService

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Posted 19 December 2014 - 11:17 AM

Hi Meagan welcome.

It sure seems we create a high turnover for our Ford customer service reps ;)

 

Agree. What's up with this constant turnover?

 

Maybe we provide a "trial by fire" for new service reps.

 

Rachel's still here (in fact, I sit right beside her), we just needed to do a little shuffling in our assignments. I'm super excited to be working with you guys. Don't tell my other forums, but the Fusion's my favorite Ford. ;) Also, I'm really big on the environment, so I love hybrids!

 

I wonder if all these reps are actually guys from India?

Nope, we're actually in Central Florida. :D

 

Meagan


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#36 OFFLINE   Texasota

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Posted 19 December 2014 - 03:29 PM

I wonder if all these reps are actually guys from India?

 

Nope, we're actually in Central Florida. :D

 

Meagan

 

Meagan, I'm sure hoping those chocolate chip cookies did not come from India! ;) Florida... maybe some key lime pie next time?


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#37 OFFLINE   FordService

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Posted 19 December 2014 - 07:57 PM

 

 

Meagan, I'm sure hoping those chocolate chip cookies did not come from India! ;) Florida... maybe some key lime pie next time?

I'll do you one better...

 

rec_Keylime_Pie_large.jpg

mickey-bar.jpg

 

Meagan


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#38 OFFLINE   robertlane

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Posted 20 December 2014 - 02:34 PM

I'll do you one better...

 

rec_Keylime_Pie_large.jpg

 

 

 

Why must you tease! Being from South Florida, this is my favorite!


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#39 OFFLINE   FordService

FordService

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Posted 24 December 2014 - 11:38 AM

 

Why must you tease! Being from South Florida, this is my favorite!

Hahaha, well, Texasota requested it, so I delivered. :D

 

Christmas-Cookies-1.jpg

 

Meagan


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#40 OFFLINE   GrySql

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Posted 28 December 2014 - 02:39 PM

I have a question, see here:

http://fordfusionhyb...energi/?p=91355


The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 




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