WOO-HOO! I got my FFH back from AutoNation Ford in Fort Lauderdale, and they completed the software update correctly! I was driving by myself, so I couldn't take pictures, but my FFH went into EV mode at 70mph!
For anyone whose update is not done correctly the first time, it was explained to me today that the software is either completed correctly or it's not. If your vehicle is not going into EV mode over 62mph, it was not completed correctly. The service advisor brought out the Hybrid Technician to talk to me, and he said he was going to attempt to perform the update. He advised that it cannot be performed more than once, and the reason why so many people are getting it done twice before it works is because the update is either incomplete the first time, or not done at all. He advised me that when he plugs the vehicle into the computer and attempts to complete the update, the computer will either start the update and work through it, or will advise him that is has already been done.