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FordService

Official Ford Motor Co.
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About FordService

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    Fusion Hybrid Enthusiast

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  1. HELP !?!?!?!?!?! ......... Requesting help from someone at FORD to help me resolve this issue please!  I have a 2012 Ford Fusion Hybrid and received the "STOP SAFELY NOW" message for the first time ever on 18NOV21 during highway driving at 65-70mph.  The message appeared along the left hand side of my primary instrument display.  When the message appeared, the car immediately began to lose power, although it seemed like I was getting some assist from the EV battery as my speed dropped.  Fortunately, I was able exit the highway and pull into a parking lot.  I turned the vehicle off, Googled the SSN message and found this and other forums where various causes were being discussed.  I turned the car back on and was able to continue driving it back home without the message reappearing. 

     

    The next day, I took the car to my FORD dealer and they checked for any stored error codes which might help pinpoint the issue, but they found nothing.  Some of the posts indicated that the issue might be with the PCM (Power Control Module?) and others indicated that the issue required a software update.  My local dealer did review all recalls on this Fusion Hybrid model and found one related to the PSCM (Power Steering Control Module), saying that FORD offers a 1-time replacement at no cost within 10-years of 150K miles.  While I have only 69K miles on the car, it seems that I am about 3-month past the 10-year date.  The local dealer is telling me that if the PSCM replacement is needed, it is a $2000+ repair...... YIKES !!!!!! 

     

    Does anyone else have this issue and if so, how did you resolve it?  Can someone from FORD chime in to offer any assistance?  Seems so unfair that just 3-months past the 10-year cutoff means I'm facing a $2000+ repair bill for a vehicle that has been superbly well maintained and has not given me any other problems.  HELP !?!?!?!?!?!

  2. Hi everyone, We're going on a temporary hiatus. If you need assistance, please dont hesitate to reach out to us via Twitter or Facebook. If you need immediate assistance, dont hesitate to reach out to your dealer or our Customer Relationship Center at 1-800-392-3673; 8:00 a.m. - 8:00 p.m. ET (Monday-Friday) / 9:00 a.m. - 5:30 p.m. ET (Saturday. If you're in Canada, or need assistance from our In-Vehicle Technology team (SYNC, Nav, MyFordTouch, ect) they are available at FordServiceCA and FordIVTteam. Meagan
  3. Hi lsherlockl, I'm thrilled to hear how much you love our Fusion! I recommend heading to your dealer to get the noise checked out. What's your mileage? Meagan
  4. Have a safe night, everyone! I'll be back Monday. Meagan
  5. Thanks for reaching out. I want to check out some additional assistance. Please private message me your VIN, best daytime phone number, full name, and dealer name/location. Meagan
  6. Ask and ye shall receive! I'll be out until Monday. Merry Christmas! Have a safe & happy holiday! Meagan
  7. Hi hytibill, I recommend heading to your dealer to have this checked back out. Once you have an appointment set up, please let me know, along with your mileage. Meagan
  8. Hi guys, I'll be out of the office until Tuesday, but you'll be in great hands with Mariel. Meagan
  9. Hi everyone! I'll be out for Thanksgiving, and back on Friday. Have a safe and happy holiday! Meagan
  10. Welcome, LechesxD! Have you spoken with your dealer about your concerns? Please let me know, along with your mileage. Meagan
  11. Thanks! I recommend working with your dealer to have your concerns addressed. Meagan
  12. Hi ROB218, Have you had a chance to visit your dealer to have this diagnosed? Please let me know, along with your mileage, and more details on your concern. Meagan
  13. Hi scn101, Have you had a chance to visit your dealer to have the rattle checked out? Please let me know, along with your mileage. Meagan
  14. I'm reaching out to your CSM for a follow-up, and have updated your case notes. Please be advised that if you decide to go with Lemon Law, I will be unable to directly assist. Meagan
  15. Thank you for the update. I do not have any information regarding the hotline or when engineers are dispatched. I recommend keeping in touch with your CSM as they'll be able to look into this further. Meagan
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