Recall 14E02 Software Upgrade

[Fastronaut]

This is really ridiculous for a routine recall update to the PCM. QA fell far short on this one. My wife, a day after, also had the rear view camera stay on after moving from Reverse to Drive.

[hermans]

I think, starting with the 2013, the technology package in these cars were not ready for prime time. I think Ford skipped a beat with this one.

[GrySql]

There have been some weird issues with updates. I don't have access to OASIS here on my cell, but there are procedures for the dealers to not break things during these updates. It sounds like your dealer may have done something incorrectly when the reprogramming the PCM.

Regarding the complicated PCM procedure, see this. I also added it to the locked Recall Topic.

My Dealer did it right and I had no lingering after effects. (knock on wood)

 

R14E023.PDF

Edited January 4, 2015 by GrySql

[FordService]

Had 14E02 done a few days ago on our 2013 HyTi and had to bring the car back to Ford today. DRIVER ASSIST no longer available. Also, the backup camera stopped working and it required a SYNCH Factory Reset to correct. Doing so also made a number of other settings need to be corrected. For some reason, front and rear parking assists defaulted to OFF.

 

The DRIVER ASSIST NOT AVAILABLE problem is stumping the dealer, who told me that it had been seen once on a Lincoln. They need to get with Ford and have the car for a day next week to correct it.

 

 

Yeah I thought it was supposed to be a simple update, but mine also had issues with reporting a "system unavailable" for various components when running a VHR, made me wonder if they didn't clear out all codes properly - after 4-5 tries I finally got a VHR that was as expected, will have to try another one to see if it's still good.

 

I also had trouble after the update. My auto bright lights quit working and my rear interior light would not go off. Took it back to the dealer and they ran the update again. everything works....well sort of....the one touch windows still won't work and when you hold the window button in the up position the window automatically goes down again.

 

Hey guys,

 

I'll be happy to loop your customer service managers in on this. Just send me a PM with your VIN, mileage, best daytime phone number, full name, and dealer name/location. Since you all seem to be having different symptoms please include them in the message. :)

 

Meagan

[jeff_h]

Hey guys,

 

I'll be happy to loop your customer service managers in on this. Just send me a PM with your VIN, mileage, best daytime phone number, full name, and dealer name/location. Since you all seem to be having different symptoms please include them in the message. :)

 

Meagan

 

That's OK, mine has now produced a good VHR after a few tries... will see how things go when I take my wife's into the dealer for the 14E02 update in a couple weeks.

Edited January 5, 2015 by jeff_h

[Fastronaut]

PM'd

[hermans]

 

 

 

Hey guys,

 

I'll be happy to loop your customer service managers in on this. Just send me a PM with your VIN, mileage, best daytime phone number, full name, and dealer name/location. Since you all seem to be having different symptoms please include them in the message. :)

 

Meagan

For my part the TSB on the one touch windows had been so many times, my dealer and I have given up. It is not worth the repeated trips to the dealer and my having to leave the car there for the day, which causes me much inconvience. It's really not worth the trouble.

[FordService]

 

That's OK, mine has now produced a good VHR after a few tries... will see how things go when I take my wife's into the dealer for the 14E02 update in a couple weeks.

 

Good to hear! If you want me to jump in when you go, just let me know. :D

 

PM'd

 

Got it!

 

For my part the TSB on the one touch windows had been so many times, my dealer and I have given up. It is not worth the repeated trips to the dealer and my having to leave the car there for the day, which causes me much inconvience. It's really not worth the trouble.

 

Thank you for letting me know. If you need me for anything, don't hesitate to reach out.

 

Meagan

[Barsoom]

I had this done today. So far, I'm noticed nothing unusual. I did have the trunk open on its own after using the numerical pad to lock and unlock the car, but it's done that before. I'm convinced that there is still a latent bug in there somewhere that causes the trunk to open, but I cannot get it to repeat on demand.

[corncobs]

I had this done today. So far, I'm noticed nothing unusual. I did have the trunk open on its own after using the numerical pad to lock and unlock the car, but it's done that before. I'm convinced that there is still a latent bug in there somewhere that causes the trunk to open, but I cannot get it to repeat on demand.

Could it be that your key code or at least the last number is somewhat close to the number you have to press to open the trunk from the key pad?

 

I don't recall the number but isn't it 9 after the key code?

[murphy]

The 5-6 button opens the trunk. If the last digit of your 5 digit code is 5 or 6 and you hit the button twice the trunk will open. If that is the case create a personal code that does not have 5 or 6 as the last digit.

[Barsoom]

I do, actually. The thing is, the trunk didn't open until I was already in the car and started the engine. That's why I think somebody didn't reinitialize a variable or clear a register, and the last value was accidentally resent later as part of a completely different action.

[Texasota]

That's why I think somebody didn't reinitialize a variable or clear a register, and the last value was accidentally resent later as part of a completely different action.

Barsoom, I'm betting money that you are (or have been) a programmer. I actually understand what you are suggesting. :)

[Barsoom]

Yup.