ers26 Report post Posted January 22, 2014 Hi All, Just got my new Fusion on Saturday and I have been busy trying out all the features of MFT and Sync. Does anyone know how Voice guided turn by turn directions is supposed to work with Sync Services? When I get directions sent to my car from Sync Services, there are no voice prompts for any of the navigation commands. I can see the turn by turn directions on the display but there is no voice guidance. My car has the technology package which includes SYNC with MyFord Touch but I decided not to pay extra for the navigation system option. Just wondering if I am actually supposed to hear voice guidance with the turn by turn directions provided by Sync Services and if so, any thoughts on why they aren't coming through? Thanks, Ed Quote Share this post Link to post Share on other sites
FordIVTteam Report post Posted January 22, 2014 Hi All, Just got my new Fusion on Saturday and I have been busy trying out all the features of MFT and Sync. Does anyone know how Voice guided turn by turn directions is supposed to work with Sync Services? When I get directions sent to my car from Sync Services, there are no voice prompts for any of the navigation commands. I can see the turn by turn directions on the display but there is no voice guidance. My car has the technology package which includes SYNC with MyFord Touch but I decided not to pay extra for the navigation system option. Just wondering if I am actually supposed to hear voice guidance with the turn by turn directions provided by Sync Services and if so, any thoughts on why they aren't coming through? Thanks, Ed Hi Ed, Congrats on the new Fusion! This page is packed full of info on the turn by turn directions feature: http://support.ford.com/sync-technology/getting-directions-sync-myford-touchYou are correct; you should be hearing voice guidance while using this option. Make sure the SYSTEM PROMPT VOLUME is turned up. Just press the 2 gears > SETTINGS > SYSTEM and you'll see this option. Kim Quote Share this post Link to post Share on other sites
ers26 Report post Posted January 23, 2014 Thanks for the suggestion Kim. I actually spoke to a Ford Technology support person today and they had me do a system reset from MFT. This did the trick.and It also fixed my issue with Sync not reading my iPhone 5 text messages back to me. So far, things seem to be working OK now. Cheers, Ed Quote Share this post Link to post Share on other sites
FordIVTteam Report post Posted January 23, 2014 Thanks for the suggestion Kim. I actually spoke to a Ford Technology support person today and they had me do a system reset from MFT. This did the trick.and It also fixed my issue with Sync not reading my iPhone 5 text messages back to me. So far, things seem to be working OK now. Cheers, Ed Great! I'll be here if you ever have questions about your MyFord Touch system. Kim Quote Share this post Link to post Share on other sites
Ken Boyer Report post Posted July 9, 2014 I have the same problem, no voice on the navigation and can't read text msgs on my iPhone 5S. So how do I do this reset?? Quote Share this post Link to post Share on other sites
ers26 Report post Posted July 9, 2014 I have the same problem, no voice on the navigation and can't read text msgs on my iPhone 5S. So how do I do this reset??Hi Ken, There is a great post pinned at the top of this forum titled "How To Reset MyFord Touch w/out losing your presets" that details how to do the reset. Here is the direct link of you need it. http://fordfusionhybridforum.com/topic/6474-how-to-reset-myford-touch-wout-losing-your-presets/ Good Luck! Ed Quote Share this post Link to post Share on other sites
FordIVTteam Report post Posted July 10, 2014 I have the same problem, no voice on the navigation and can't read text msgs on my iPhone 5S. So how do I do this reset?? Hi Ken Boyer, Here are the instructions on how to perform the master reset: http://support.ford.com/sync-technology/perform-master-reset-sync-myford-touchOnce your system has been reset, pair your iPhone again: http://support.ford.com/sync-technology/pair-your-phone-sync-myford-touchDuring the pairing process, make sure you're following these steps to allow text messaging: http://support.ford.com/sync-technology/how-to-allow-ios-text-messaging-sync-myford-touch Don't be overwhelmed with the amount of links I posted; I promise the steps are easy! :)Give me a shout if you need clarification on anything. Kim Quote Share this post Link to post Share on other sites
Ken Boyer Report post Posted July 13, 2014 Kim, I did the master reset and everything is fine now. Hopefully I won't have to do it again, although I've been seeing reports of others having to do this multiple times :( Quote Share this post Link to post Share on other sites
FordIVTteam Report post Posted July 14, 2014 Kim, I did the master reset and everything is fine now. Hopefully I won't have to do it again, although I've been seeing reports of others having to do this multiple times :( Good; I'm glad everything is running smoothly again. The master reset is a great troubleshooting step but it shouldn't ever become routine. If you notice this concern returning, let me know. Kim Quote Share this post Link to post Share on other sites
