apriltbo1995 Report post Posted October 9, 2013 Purchased my 2013 FFH SE Oxford White about 4 months ago. Love the car but have had some issues with it since purchase. Paint issues with what the dealer said was "Rail Dust", had it clay barred down, but it is back. Also found an area on the front end that is bubbling.......time to take it back in. A couple of weeks ago I was left stranded shopping, had it towed back to the dealership, was told they believed the battery connectors were never fully secured when the car was built. Love, love my car but I believe I got a bad apple... Quote Share this post Link to post Share on other sites
hybridbear Report post Posted October 9, 2013 Purchased my 2013 FFH SE Oxford White about 4 months ago. Love the car but have had some issues with it since purchase. Paint issues with what the dealer said was "Rail Dust", had it clay barred down, but it is back. Also found an area on the front end that is bubbling.......time to take it back in. A couple of weeks ago I was left stranded shopping, had it towed back to the dealership, was told they believed the battery connectors were never fully secured when the car was built. Love, love my car but I believe I got a bad apple...Sorry to hear that. Hopefully your dealer is taking good care of you. Quote Share this post Link to post Share on other sites
acdii Report post Posted October 10, 2013 Purchased my 2013 FFH SE Oxford White about 4 months ago. Love the car but have had some issues with it since purchase. Paint issues with what the dealer said was "Rail Dust", had it clay barred down, but it is back. Also found an area on the front end that is bubbling.......time to take it back in. A couple of weeks ago I was left stranded shopping, had it towed back to the dealership, was told they believed the battery connectors were never fully secured when the car was built. Love, love my car but I believe I got a bad apple...Rail dust on a white car is a real PITA to remove. Sometimes it takes several cleanings to get it completely removed. Depending on where your car was placed on the rail car could be the difference between little to no dust, or completely coated in it. It causes little tiny rust spots in the paint, and depending on how fresh the paint is, they can stick pretty good. Paint bubbling though, that's a different issue altogether. I have had to get the rear bumper painted due to some flaking off at the edge where it meets the quarter panel. What the dealer does is takes some photos of it, sends it to ford to get approval to repaint adn then they arrange for you to bring it in for a few days to get repainted. Quote Share this post Link to post Share on other sites
Eddie Sessum Report post Posted October 11, 2013 Rail dust on a white car is a real PITA to remove. Sometimes it takes several cleanings to get it completely removed. Depending on where your car was placed on the rail car could be the difference between little to no dust, or completely coated in it. It causes little tiny rust spots in the paint, and depending on how fresh the paint is, they can stick pretty good. Paint bubbling though, that's a different issue altogether. I have had to get the rear bumper painted due to some flaking off at the edge where it meets the quarter panel. What the dealer does is takes some photos of it, sends it to ford to get approval to repaint adn then they arrange for you to bring it in for a few days to get repainted. I dont like seeing this post. I saw a little peel of paint at my bumper and quarter panel when i first got it. Hoping maybe it was from behind and just got pushed there when installed. Quote Share this post Link to post Share on other sites
acdii Report post Posted October 11, 2013 Since my car is black, it was easy to tell what it was, the primer coat is gray, It looked like a spot didnt get cleaned properly on the bumper and the paint didnt stick, so it flaked off and left a spot about an inch long where the bumper bends in to meet the quarter panel at the seam. All good now, car looks fantastic. Quote Share this post Link to post Share on other sites
apriltbo1995 Report post Posted October 15, 2013 I took it in Saturday but have been reverted back to the Body Shop Manager. Last time I took it in I was reverted back to my Salesman, whom by the way was no longer there so I had to go to the Sales Manager; that's why I went straight to the Sales Manager again this time. It's like a game of Ping Pong. Tomorrow I will meet with the Body Shop Manager, if he sends me back to Sales I won't be as nice this time. The Sales Manager on Saturday was like "you can always trade in" I looked at him like he lost his mind. :banghead: Quote Share this post Link to post Share on other sites
apriltbo1995 Report post Posted October 20, 2013 Well it looks like they are going to repaint the front of the car and the back bumper because of the bubbling paint on the front and the paint that is coming off on both sides of the bumper that meet the side panels. As for the "rail dust" I was basically told I had to live with it and their excuse was that rail dust happens everywhere and that it is environmental. Mind you, the only time my car really sees the outside is when I drive to and from to work. I park in covered parking at work and it is kept in the garage at the house. Because I have a white car I am going to see it more. They are claiming rail dust comes from the atmosphere. Now I am having a hard time swallowing this..............sounds like a load of BS to me......off to do some research! Quote Share this post Link to post Share on other sites
SteveB_TX Report post Posted October 20, 2013 He's right. Rail dust is environmental... if your environment includes living next to railroad tracks! My Z is white, and luckily Lincoln covers the car in plastic for shipping. My Mustang wasn't so lucky, but a good clay barring (is that a real word?) took care of it. I suggest you try to clay bar it yourself. Don't rush and do small sections at a time. The problem with rail dust is it may LOOK like you got it all, but if you don't, it will show up again. A sensitive touch will determine if you got it all. Good luck! 1 hybridbear reacted to this Quote Share this post Link to post Share on other sites
apriltbo1995 Report post Posted October 20, 2013 They have already claybarred it once before about a month-month and half ago....it's back. I am a little disheartened about it, I have never owned a white car before, always a dark blue or red cars, so I have never experienced "rail dust' but I fell in love with the Oxford White and had to have it. Once they repaint the front and back due to defective paint this coming week I will monitor afterwards and see if it comes back. I am very anal retentive and it's the little things that stick out to me like a sore thumb. Quote Share this post Link to post Share on other sites
acdii Report post Posted October 23, 2013 Rail dust is common for any car that is transported from the factory beyond the immediate area. Unless you buy from a dealer within a 400 or so mile radius of the plant, it will be riding a train. Sometimes it can take a few cleanings to get it all, the dust is a PAIN to remove, especially after it gets on fresh paint that has never been waxed. What makes it even worse, and may be why it came back is if the car gets waxed without removing it. That seals the dust to the paint and unless the wax is stripped off before the clay bar, or during the clay bar, then what ever wasn't removed will show again. A good detailer will know how to strip and clean the paint, and I doubt a dealer has a good detailer, they usually have some entry level tech do the cleaning. Quote Share this post Link to post Share on other sites
