TSB 13-7-11 Battery Saver Message

[B25Nut]

After charging my 12v with a modern battery charger a month ago, the BS message has reappeared only after my dealer spent 5+ hours installing ambient lighting and illuminated door sills. After recharging it again, I have not had any BS problems, even after staying in the car for 10+ minutes with the key off. I'm confident it won't reappear again under normal circumstances.

[rvlasek]

TBS 13 07 11A "System Off to Save Battery" Message

 

Just came from Dealer, had Fuel Delivery Module replaced under recall, also mentioned about message "System Off to save Battery" on center display, when I cut off key. had battery charged and TBS 13 07 11 done earlier this year, worked at first, recently got message again, lets see if 13 07 11A works, requested to have battery changed but they did not....service feels it charging system issue... we will see????

[mrobinso8]

My car has been in the car of the Ford Field Service Engineer since the 29th of November for the issue of the Battery Saver message and associated problems like One Touch Close of windows losing their memory. To get the far has taken opening several cases with Ford Customer Service. Car was built 10 Dec 12 and maybe it may be fixed, finally. I called yesterday, since they seem to forget the meaning of the word service, for a status. Service Manager said they have a new Shifter on order and should come in today. I asked how the shifter could cause the 12 volt to lose power. He said that the shifter was not telling other modules the car was in park and therefore those modules did not go to sleep. I imagine he meant some kind of sensor or such and not the thing you use to manually shift gears, but who knows. Will hopefully learn more when I pick up the car.

 

I had a 2014 Toyota Camry SE as a loaner and it was a joy to drive as far as handling. However, the electronics are obsolete.

[erichFla]

Hi Folks, it's time for me to check in with the BS Message showing up on my Dec. 12 made 13 FFH. The Battery Saver message just came on yesterday for the wife. Car started this morning and will see about this evening when she comes home from work if it Starts or not. I have the Jumper cables all ready to go in my Tundra, just in case I get the call, the Car won't start. The Car is about 10 months old now. I have been asking the dealership to check this Battery issue ever since I heard about it here but with no BS message Logged on my car they just say it's OK and no fix needed. They won't even look at it, now they will.

I'll post what they tell me which I'm betting they will only Fully Charge the battery and send me on my way, saying it's all better now.

[mrobinso8]

If possible call Ford and have them come start the car if it will not start, make them pay for 5 years. Also, call Ford Customer Service and have them start a case on the problem. Take pictures of the messages you get for proof. My 10 December made car had two new batteries installed and numerous checks plus about 5 case numbers from call to Ford. Now they hopefully fixed problem with help of Ford Service Engineer.

[hermans]

My FFH was built 11/12 and I've had three batteries. The update was done with the last battery and no problems since, even when sitting for 2 weeks at a time.

 

The first two batteries had dates that Ford admitted came from a bad batch of batteries. No such problem with the MKZh.

[erichFla]

anybody have an Offical Ford Link to the 13-07-11A TSB , I can't seem to find that one.

Edited December 3, 2013 by erichFla

[mrobinso8]

Picked up car with new Shifter Module replaced on 3 Dec since Ford Field Service Engineer said it was draining battery by not telling car computer car was in park. Shut down of car seems to be going differently but not sure how since week without the car. Maybe quicker. 6 December back to battery saver message warnings. Had hope for car and almost gave up on getting a replacement but now not sure. On charger now and will see what happens. A plain old reliable Honda Accord is looking better and the Camry Se drove so nicely. At least they always start.

 

Murphy - Is your car still free of the Battery Saver message since you put in your bigger battery?

Edited December 7, 2013 by mrobinso8

[murphy]

Murphy - Is your car still free of the Battery Saver message since you put in your bigger battery?

Yes with one exception. When I was installing the aluminum pedals I kept moving the driver seat back and forth to get the best access to the accelerator pedal bolt which is at the top of the pedal and can't be seen. That motor eventually took the big battery down to 11.8 volts which is where the battery saver triggers.

[Wingmn]

Mine has been getting the messages each time we shut it off since the weather has gotten cold. It's consistent with the cold weather, when I bought the car back in Aug I had only seen the message once.

[erichFla]

I don't think Cold Weather has anything to do with it. It's 82 Deg. here right now in South Fla. and I'm having the same Battery Saver Message showing everyday now for a week when I turn the car off and I just took it in to be looked at, I know they won't Fix it but at least it's on record now. They kept it Overnight, part of the testing to see if they fixed it.

Dealership just called and said it's ready for pick up, will update this when I see the paperwork and what was done.

[mrobinso8]

Hopefully they did more than charge the battery. If so I am sure we would all be eager to know what they did. Also, if they did do something, how long it stays fixed. I had the charge the battery trick done several times I am sure.

[B25Nut]

A long string of short trips seems to be the culprit for most of my BS messages. A 75+ mile trip seems to make it disappear for a few weeks. I had to recharge my 12v last weekend when its capacity got below 60%. The new struts on my hood make this process easier.

[jeff_h]

anybody have an Offical Ford Link to the 13-07-11A TSB , I can't seem to find that one.

 

I don't see any 13-7-11A (superseded TSBs that I have seen are superseded by TSBs with new number assigned, at least in a couple examples)... but here is the 13-7-11 from July:

 

tsb13-07-11_HVB_charging_is_veh_plugged_in.pdf

[erichFla]

 

Here is my report for the BS Battery Issue from MY Ford dealership. All they did was charge it up as I thought they would do because Ford can't Fix it. I think BS is the appropriated name for it.

[hermans]

Don't know when yours was built, but there were a large batch of batteries that were built during 9/12 that were bad. I'm on my third 12v battery and have not had the message since the last battery and the update.....about 7 months now.

[erichFla]

Don't know when yours was built, but there were a large batch of batteries that were built during 9/12 that were bad. I'm on my third 12v battery and have not had the message since the last battery and the update.....about 7 months now.

 

My build was 12-17-12. I took delivery on Mar. 2013.

[FordService]

Hi everyone,

 

This is Ashley, the new Ford Service rep on the forum.

 

The first step to getting this concern resolved is going to be visiting your dealer, which it looks like most of you have already done. If you're still having trouble with battery warnings, drop me a PM with your name, phone number, VIN, mileage, and dealer info, and I'll look into some options for you.

 

Ashley

[mrobinso8]

Mine is at the dealer as we speak. Was there a week over Thanksgiving with the Ford Field Service Engineer finding the problem. Had car two days after the "fix" and same Battery Saver Message again. He got the car again yesterday to try again. The car is nice when it works! Hope this is its last visit, I am a fixture at my Ford Dealership. A year of headaches tomorrow the 18th.

[erichFla]

Mine is at the dealer as we speak. Was there a week over Thanksgiving with the Ford Field Service Engineer finding the problem. Had car two days after the "fix" and same Battery Saver Message again. He got the car again yesterday to try again. The car is nice when it works! Hope this is its last visit, I am a fixture at my Ford Dealership. A year of headaches tomorrow the 18th.

 

I'd like to know How you get a Ford Service Engineer involved in Looking into these Many Different Problems.

[erichFla]

Hi everyone,

 

This is Ashley, the new Ford Service rep on the forum.

 

The first step to getting this concern resolved is going to be visiting your dealer, which it looks like most of you have already done. If you're still having trouble with battery warnings, drop me a PM with your name, phone number, VIN, mileage, and dealer info, and I'll look into some options for you.

 

Ashley

 

Ashley Good to see you. I think I have talk with you before through Facebook But take a Look at my Post # 40 in this thread.

Thanks

[mrobinso8]

The Ford Service Engineer got involved after calling Ford Customer Service and having them assign a case number to the problem. One of the times the person was Ashley. Same one as on this sight with a different hat? The case was then assigned to a Regional Service Manager who worked with the dealer. Finally, after almost a year the Engineer got involved. Still getting the company line which is bull in my opinion, and the dealer Service Manager. My dead batteries, per them, are due to my using one of the two usb ports the manufacturer installed in the car. Was told this is causing a 50 vice 20 milliamp draw when car is asleep. For months I have tried to tell them that this would be a car and not usb drive problem. If you can not use then why have them, especially in a place where you can not easily remove? Yesterday told the dealer to just give me car back. He is going to try another battery since the ones the car come with are sooo underpowered. I have also went a month with unplugging usb when car off and still got Battery Saver message. Advice is complain, complain, document, complain.

Edited December 18, 2013 by mrobinso8

[mrobinso8]

Just talked to Service Manager. Now have an A10 module error code which can indicate wiring harness, the module itself, external memory, and other things I do not remember. Retold that had issue when removing usb drive, have used several different drives with same problem. They have removed usb and seeing if code reappears and the infotainment expert is coming tomorrow afternoon to check and possibly authorize replacing the module, which is what I think needs to be the next step. Will pick up car tomorrow afternoon for Christmas trip and upon return hopefully they can replace the part or I will shop for another car unless they can give me hope.

[erichFla]

Just talked to Service Manager. Now have an A10 module error code which can indicate wiring harness, the module itself, external memory, and other things I do not remember. Retold that had issue when removing usb drive, have used several different drives with same problem. They have removed usb and seeing if code reappears and the infotainment expert is coming tomorrow afternoon to check and possibly authorize replacing the module, which is what I think needs to be the next step. Will pick up car tomorrow afternoon for Christmas trip and upon return hopefully they can replace the part or I will shop for another car unless they can give me hope.

 

You are at the Same level of flustration I am with Ford. Toyota Sure Looks good to ME right about now.

[FordService]

 

Ashley Good to see you. I think I have talk with you before through Facebook But take a Look at my Post # 40 in this thread.

Thanks

 

erichFla,

 

Hi! I haven't personally worked on Facebook, but two of my co-workers (Eric and Meagan) are there. If you've already spoken with them, it is easiest if you keep in touch with them. If not, feel free to send me the info I requested earlier, and I'll see how I can help.

 

 

The Ford Service Engineer got involved after calling Ford Customer Service and having them assign a case number to the problem. One of the times the person was Ashley. Same one as on this sight with a different hat? The case was then assigned to a Regional Service Manager who worked with the dealer. ...

 

mrobinso8,

I'm strictly on social media, so you must have been chatting with another Ashley via the phone. Silly common name! :gaah: LOL!

I'm happy to take a look at your case and have your CSM follow up with you, if you'd like. Just PM me your case number or VIN, and I'll take a peek.

 

Ashley