Powered By Fusion Report post Posted May 19, 2013 Thanks for sharing this. I sure want to talk to you at greater length. Mine is not a lease. PMed you. Even with buying it you can talk to a sales or service manger into canceling the contract if you feel (and they agree) you've waited too long for repairs on a NEW car, but so much down on it, and they have attempted to fix it multiple times with no success. The big thing that keeps them from feeling like they have to lose your business is you saying you like the fusion..its the best car on the road right now and you've been impressed with all their services so far...you just dont feel this cars reliable anymore and you shouldnt have these problems with a brand new car- first year or not...major engine work should never be required. Tell them you simply just want to reorder the car or purchase a new one off the lot. This one was defective and you still want to do business with them, you just want another vehicle and its as simple as a VIN change (what my sales manager said to me). That coats it up real nice. But I'll send you an email with my full ordeal so you know. 2 Fastronaut and hybridbear reacted to this Quote Share this post Link to post Share on other sites
Fastronaut Report post Posted May 20, 2013 Today's Update: My Ford Dealership Service Department testing found that there was an under voltage issue with power coming out of the fuse box. It was reported to Ford Technical Assistance last Friday, but they didn't receive a response until today. A new fuse box is on order and will be shipped overnight for expected delivery tomorrow (Tuesday, 5/21/2013). Now that the Transmission Control Module has been replaced, the dealership is waiting for instructions on whether Ford wants them to leave the new module in place or swap it back for the original one. Huh? 1 hybridbear reacted to this Quote Share this post Link to post Share on other sites
Fastronaut Report post Posted May 20, 2013 Even with buying it you can talk to a sales or service manger into canceling the contract if you feel (and they agree) you've waited too long for repairs on a NEW car, but so much down on it, and they have attempted to fix it multiple times with no success. The big thing that keeps them from feeling like they have to lose your business is you saying you like the fusion..its the best car on the road right now and you've been impressed with all their services so far...you just dont feel this cars reliable anymore and you shouldnt have these problems with a brand new car- first year or not...major engine work should never be required. Tell them you simply just want to reorder the car or purchase a new one off the lot. This one was defective and you still want to do business with them, you just want another vehicle and its as simple as a VIN change (what my sales manager said to me). That coats it up real nice. But I'll send you an email with my full ordeal so you know.Much appreciated. Quote Share this post Link to post Share on other sites
fusionTX Report post Posted May 20, 2013 Here's hoping a new fuse box is all it needs. 1 acdii reacted to this Quote Share this post Link to post Share on other sites
Fastronaut Report post Posted May 22, 2013 Wednesday Update: Bad news - still waiting for fuse box Good news- new door panel has arrived to be installed while the car is at dealers. 1 hybridbear reacted to this Quote Share this post Link to post Share on other sites
Fastronaut Report post Posted May 22, 2013 (edited) We contacted CEO Alan Mulally's Office today. Ford is sending a regional Field Service Engineer to help the dealership. Edited May 24, 2013 by Fastronaut 2 hybridbear and corncobs reacted to this Quote Share this post Link to post Share on other sites
neod192 Report post Posted May 22, 2013 Here's to hoping that you'll end up with a new car! 3 hybridbear, Fastronaut and acdii reacted to this Quote Share this post Link to post Share on other sites
acdii Report post Posted May 22, 2013 Here's to hoping that you'll end up with a new car!Ditto! 1 Fastronaut reacted to this Quote Share this post Link to post Share on other sites
Fastronaut Report post Posted May 23, 2013 (edited) Here's to hoping that you'll end up with a new car!Thanks neod192 and acdii Edited May 23, 2013 by Fastronaut Quote Share this post Link to post Share on other sites
Fastronaut Report post Posted May 23, 2013 Went to the dealership today to meet with them. Part they were waiting for since Monday has arrived. Tomorrow, a Ford Customer Service Engineer will be at the dealership to examine the car and decide its maintenance condition. 1 hybridbear reacted to this Quote Share this post Link to post Share on other sites
terryb Report post Posted May 24, 2013 And.....and....?pant ....pant...pant... 1 Fastronaut reacted to this Quote Share this post Link to post Share on other sites
Fastronaut Report post Posted May 24, 2013 Still a work in progress, but the Field Service Engineer (FSE) has finished his examination of the vehicle and the fuse box repair was completed. All indications are that the fuse box was the actual source of the problem. FSE has certified the vehicle releasable. Dealership management has treated us very well and it is a testimony to their commitment to customer service and I give them high marks for their efforts. This is a Ford issue, not the dealerships. Discussions still underway. We have found that honest and open dialogue with your dealership is the best approach to getting things resolved. The story continues ... 4 hybridbear, acdii, GrySql and 1 other reacted to this Quote Share this post Link to post Share on other sites
Fastronaut Report post Posted May 24, 2013 And.....and....?pant ....pant...pant...What would you do if this was the season finale episode and you had to wait until Fall for the outcome :drop: 2 acdii and hybridbear reacted to this Quote Share this post Link to post Share on other sites
terryb Report post Posted May 24, 2013 Ah hatess cliffhangers!!!5 oh really ticked me off the other night. If Kono is gone, they better find another hottie real quick. 2 Fastronaut and acdii reacted to this Quote Share this post Link to post Share on other sites
malibu3105 Report post Posted May 24, 2013 Ah hatess cliffhangers!!!5 oh really ticked me off the other night. If Kono is gone, they better find another hottie real quick. Totally !! 1 Fastronaut reacted to this Quote Share this post Link to post Share on other sites
acdii Report post Posted May 25, 2013 Ah hatess cliffhangers!!!5 oh really ticked me off the other night. If Kono is gone, they better find another hottie real quick.Yeah, Grimm, NCIS, and one other went on vacation with cliff hangers. GRRRRRRR. 1 Fastronaut reacted to this Quote Share this post Link to post Share on other sites
Fastronaut Report post Posted May 25, 2013 Ford is closed on Monday for Memorial Day. Nothing new until Tuesday. Quote Share this post Link to post Share on other sites
Fastronaut Report post Posted May 28, 2013 Tuesday Update: Had very positive discussions with Dealership and Ford Motor Company Representative. Based on discussions, I am returning the rental vehicle tomorrow and picking up the Fusion. Things are looking very positive and all parties seem to be on the path of a vehicle replacement. It is a process that takes time in this case. :) 3 corncobs, hybridbear and GrySql reacted to this Quote Share this post Link to post Share on other sites
hybridbear Report post Posted May 29, 2013 Tuesday Update: Had very positive discussions with Dealership and Ford Motor Company Representative. Based on discussions, I am returning the rental vehicle tomorrow and picking up the Fusion. Things are looking very positive and all parties seem to be on the path of a vehicle replacement. It is a process that takes time in this case. :)Wow! Glad they're getting it worked out. So will you drive this Fusion until a new one arrives for you? Quote Share this post Link to post Share on other sites
Fastronaut Report post Posted May 29, 2013 Wow! Glad they're getting it worked out. So will you drive this Fusion until a new one arrives for you?Just brought it home from the dealer. It will be a garage Queen until its clone arrives. My wife refuses to drive it based on the experience. Ford says its OK to use it in the interim, but I probably won't if the wait is reasonable. Dealer happens to have an identical car in inventory except for floor mats. It must be fate! Can't say enough about dealer support. Management has really tried to provide customer service and support. 3 hybridbear, acdii and fusionTX reacted to this Quote Share this post Link to post Share on other sites
hybridbear Report post Posted May 29, 2013 Just brought it home from the dealer. It will be a garage Queen until its clone arrives. My wife refuses to drive it based on the experience. Ford says its OK to use it in the interim, but I probably won't if the wait is reasonable. Dealer happens to have an identical car in inventory except for floor mats. It must be fate! Can't say enough about dealer support. Management has really tried to provide customer service and support.Glad to hear that your wait shouldn't be long. How will Ford handle the swap from a cost and miles perspective? Are you being charged for the miles you put on the first HyTi? How do they process the state registration fees and sales taxes? I don't know anyone who has ever been through this process so I'm curious to hear about how it all works. Thanks! Quote Share this post Link to post Share on other sites
Powered By Fusion Report post Posted June 8, 2013 Congratulations...just like me you are getting a new fusion as well...so interesting that this problem seems to result in Ford having to give out a new vehicle just to remedy the situation to the customer...that's pretty big news.. I am now enjoying my second week in my brand new fusion from the fiasco i had with this like you with my first just a month ago..it's amazing how far we've come, but we get a new car that wasnt messed with so that's what matters...we deserve shirts that say I SURVIVED THE 2013 FUSION ABS FIASCO! 1 Fastronaut reacted to this Quote Share this post Link to post Share on other sites
Fastronaut Report post Posted June 8, 2013 (edited) Glad to hear that your wait shouldn't be long. How will Ford handle the swap from a cost and miles perspective? Are you being charged for the miles you put on the first HyTi? How do they process the state registration fees and sales taxes? I don't know anyone who has ever been through this process so I'm curious to hear about how it all works. Thanks! Edited June 8, 2013 by Fastronaut Quote Share this post Link to post Share on other sites
Fastronaut Report post Posted June 8, 2013 (edited) Congratulations...just like me you are getting a new fusion as well...so interesting that this problem seems to result in Ford having to give out a new vehicle just to remedy the situation to the customer...that's pretty big news.. I am now enjoying my second week in my brand new fusion from the fiasco i had with this like you with my first just a month ago..it's amazing how far we've come, but we get a new car that wasnt messed with so that's what matters...we deserve shirts that say I SURVIVED THE 2013 FUSION ABS FIASCO! Would have been so much better if the first car hadn't actually been titled originally. Congrats on the new ride. Enjoy the benefits if your new Fusion. Edited June 8, 2013 by Fastronaut Quote Share this post Link to post Share on other sites
hybridbear Report post Posted June 8, 2013 (edited) edit: removed at Ford's requestThat's not a bad deal. edit: details of the deal removed at Ford's request Edited June 9, 2013 by hybridbear Quote Share this post Link to post Share on other sites
