oldschool1962 Report post Posted March 19, 2010 So, did you get a new car yet? Not quite at that stage yet. I'm still waiting on info from Ford as to what will completely transpire. I just know that they are going to resolve the issue. Quote Share this post Link to post Share on other sites
DTJJK96 Report post Posted March 19, 2010 Not quite at that stage yet. I'm still waiting on info from Ford as to what will completely transpire. I just know that they are going to resolve the issue. It appears Ford is going to do something for you and I am glad for you. Can you tell us what if anything Ford has determined is the problem with your car? I would be interested in knowing especially since my car was built prior to yours. Quote Share this post Link to post Share on other sites
DJE Report post Posted March 19, 2010 (edited) Glad to hear it sounds like your ordeal is almost over! Edited March 19, 2010 by Desert Fusion Quote Share this post Link to post Share on other sites
probowler Report post Posted March 19, 2010 Yeah, I wanna know if they finally found out what's wrong with this thing or have just decided to give him a new one. Quote Share this post Link to post Share on other sites
Fuze-ion Report post Posted March 19, 2010 Glad to hear your ordeal is about over. I can't imagine the "red tape" that must be going-on, with the Dealer to get this corrected through FORD. I'm glad to hear that it sounds like, it is getting corrected the right way, by taking this specific car off the road. Keep us updated on the information, when it is all signed-off. Good Luck! Quote Share this post Link to post Share on other sites
oldschool1962 Report post Posted March 22, 2010 (edited) An apology for the "cloak and dagger" like, vague responses but there were some things that we just didn't know and we had started certain procedures and also needed to see where things with those were going to land. Everything seems to be on track now so..........To answer some of the questions that have been asked..... Nothing was ever found out about the car and it's issues.....mainly speaking of the dash or braking issue. There have been many educated and uneducated guesses but that's out of my hands now. Through the efforts of the Service Manager at the Dealership, Ford has offered to exchange my vehicle. First thing that comes to mind is............... WOW! I never expected this. I hoped for it.......thought it was the easiest solution....... but never expected it. The entire scenario over the last couple days has thrown me completely off balance. In all homnesty....things like this never happen this way for us. I can say I am very happy yet also feeling a sort of cautious exuberance at the same time. I don't know why it's cautious....maybe it's the tractor trailer full of baggage we carry around....I just don't know. I can't say I have a renewed faith in any system but I can say that it's given me a bit more optimism than I started the week with......Chances are there will be something......not necessarily related to this......that will dash that feeling rather quickly. But for now I'm gonna run with it. Now we have to wait on the paper work........ and from what the Dealership tells me it's like buying a house for all that needs to be done. I have another conversation about things started elsewhere so I will continue things in that topic. Before I forget again.....I would like to publicly thank the people at Ford and the Dealership that have been involved with the final decision and providing info while wearing the hats necessary to do their job without conflict......mainly the Service Manager and a couple people that the names of escape me at the moment. It doesn't mean my thanks are any less sincere or respectful but I really can't recall their last name and I also am not sure if they would appreciate being named here. Edited March 22, 2010 by oldschool1962 Quote Share this post Link to post Share on other sites
rpreuss Report post Posted March 22, 2010 Through the efforts of the Service Manager at the Dealership, Ford has offered to exchange my vehicle. First thing that comes to mind is............... WOW! Before I forget again.....I would like to publicly thank the people at Ford and the Dealership that have been involved with the final decision and providing info while wearing the hats necessary to do their job without conflict......mainly the Service Manager and a couple people that the names of escape me at the moment. It doesn't mean my thanks are any less sincere or respectful but I really can't recall their last name and I also am not sure if they would appreciate being named here. I hope it happens. That is great news for you and a great comment on Ford. The unfortunate result of this is that you and the rest of us will probably never find out what the problem was. Hopefully, Ford is doing it so they can find the cause. (Give it to an engineer to drive :shift: ) But, lets hope they do find the answer, and then create a fix for it so no one else will have to suffer through what you did. Best of luck :beerchug: Quote Share this post Link to post Share on other sites
Grey Report post Posted March 22, 2010 . Hopefully, Ford is doing it so they can find the cause. (Give it to an engineer to drive :shift: ) This may well be the procedure. A Service Engineer can drive it with a "Flight Recorder" and capture the events on a file that can be analyzed by Car Service Engineering. The vehicle will be fixed or scrapped (donated to a servcie school, disassembled by vehicle engineering for testing, etc.). Even if it is fixed, any buyer will be told the history and what the fix was before purchase. Regardless if the cause was a bad ground, malfunctioning sensor, software issue, etc. a lot of Ford engineering study will be directed to a solution. A lot of vehicles will be tested to determine if it was a single incident or if the condition may affect multiple vehicles. The service manager at the dealership deserves a lot of credit. One of the reasons to have a good relationship with them (don't threaten - let them work it out). 1 Juris reacted to this Quote Share this post Link to post Share on other sites
BAT BEAR Report post Posted May 5, 2010 So how did this story end finally? Dealer bought back the car? What are you driving now? Quote Share this post Link to post Share on other sites
