joshburdi Report post Posted January 10, 2023 After attempting to update my 2013 Ford Fusion Hybrid SE from SYNC 2 version 3.6.1 to SYNC 2 version 3.10 (I read online this was possible from a fusion forum) I got this error telling me to bring my car to the dealer.(see attached photos) I tried to fix the error, revert the update, nothing worked. I can’t even navigate the menu on my SYNC to try to reset to factory default settings. When I press settings it takes me to NAV and it seems the touchscreen doesn’t know what place the buttons are in the GUI. At the same time my car also has been dying after not driving it for a day or 2. I had just brought it to Ford a few months prior for the same issue and they had found the issue to be the 12v battery was the incorrect size so, I paid for a replacement 12V Ford motorcraft battery for $250. Since buying the replacement battery the problem is still occurring. I found this after attempting to update my car to 3.10, when the software was no longer responding to my inputs, and it was unresponsive. I didn’t drive it for 2 days. I can’t even connect my phone with bluetooth. After the 2 days of letting my car sit pass I then tried to access the Sync menu to try to fix the update, my car was dead again and I had to jump start it. After jumpstarting it and learning that I couldn’t fix the SYNC update, the battery went dead again overnight. So now the battery won’t even hold the charge for 1 day. So I brought my car to Ford and tried to explain everything. They we’re very unhelpful through the entire process and my car was there for over a month before they told me that there’s nothing they could do. They said that there’s an internal short in the BCM and this is why my battery is not holding the charge. The BCM controls the power windows, power mirrors, air conditioning, immobilizer system, central locking, etc. A malfunctioning BCM will activate dashboard instrumentation cluster error and warning lights. These lights may flash off and on if the BCM is not able to read the sensors correctly. Your vehicle performance may also be affected as the BCM communicates with other control modules in the vehicle. Now i’m worried because Ford says there’s no replacement parts for the BCM as it’s VIN specific. What do I do? They didn’t help with my SYNC update issue AT ALL with all the time the car was sitting there i’m unsure why they couldn’t simply flash the update and fix the bricked software. But this is why I’m here, If you have any info please help. Ford is dropping off the car in 2 days and I’m in the same place I was 1 month ago.? Quote Share this post Link to post Share on other sites
joshburdi Report post Posted January 12, 2023 Just got the car back from Ford and they did not fix the Sync issues. Does anyone have the download for the 3.6.1 SYNC software? Been searching everywhere and can’t find a fix. Quote Share this post Link to post Share on other sites
