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Found 1 result

  1. To make a short story long.... I went to my great Dealer today to get my axle Thrust Washers installed for the 'cracking' repair. I added a VHR that contained Dash Warnings my car has intermittently, regarding traction control and brakes. To that I threw in TSB 13-6-22 about check engine and various DTC warnings. Plus an oil/filer change and tire rotation. We then moseyed over to the Dealers little cafe and had our free breakfast, but got bored eventually. So, my great Dealer gave us an Enterprise '13 Ford Focus (Ugh!) to drive around during the day while they fixed the car. We soon tired of that funky Focus and got back to the Dealer about 2:30pm and I checked in with my great Service Advisor to find the Thrust Washers were in place and repair done, the oil changed* and tires rotated*. (*A free Dealer service perk, what a great Dealer) That's when the happy faces stopped. My dash warnings on the VHR showed a problem with the brake system getting an consistent error code. The Hybrid brake/eCVT Specialist went through the system and declared it working properly, except for the input DTC from the ICE. The car was moved over to another Service Bay (they have 50+ bays) and the 'Driveability' Specialist was told to find out why the brakes were getting a DTC from the ICE. There is such a thing as a 'Diagnostic Tree' (flow chart) that the Specialist follows and the Throttle Body sensor was sending codes to the brakes telling them something was wrong. The Specialist went down the Yes/No chart and ended up back where it started, no answer. He did this carefully 3 times, with another helper assisting, no joy. At this point the only thing that is allowed to be done is: Call THE FORD HELP LINE. It is now 4:30pm and we're getting cranky. Nothing can be done now, the Service Adviser cannot release the car to me because of the VHR's warning about the brakes. So, top this, we get another Enterprise rental car, I refuse the Ford Focus and end up with a '12 Fusion SE. That is two free rental cars in one day! Now, I live 75 miles from my GREAT Dealer and I mention that I am not happy paying for gas for the rental car because my car can't be repaired. Absolutely, my great Service Advisor says "don't worry about a thing, the car & gas are on us" - amazing, simply amazing. Now we're home, enjoyed driving the '12 Fusion and, hopefully, sometime tomorrow my car will be fixed. I can then go back on Wednesday and get it because if I don't it is the 4th of July weekend and I won't have it for a week. = BTW, a FFH Forum member stopped by the Dealership (his great Dealer too) this morning and we swapped stories about our cars, it was a pleasure. = But this makes me wonder, there are times when the car feels like it's dragging an anchor and the mpg's are low, like a steady 45 mph and getting 10mpg's. Could the brakes be affecting performance and causing something negative to happen? The car has had these brake warnings since the first month I owned it, a Dealer did a 'Hard System Reset' to clear the Dash Warnings then. I've had several since then that clear themselves after a re-start, with the last one happening a couple weeks ago. Strange...
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