I was chatting with Rebecca @ Ford and she provided a way to reset MyFord Touch without restoring it to the factory defaults and losing the presets, connections, etc. "Download this to an empty USB flash drive and keep it in your car: http://outofmytouch.com/reboot.html It comes from one of our updates and has a delayed reboot file on it. One of our customers did all the "dirty work" and made it accessible on that site. I have confirmed that it's safe to use. It's as good as a master reset without setting everything back to factory defaults." When you download this, remember to extract it directly to the root of the flash drive. Don't extract it to the PC and copy it to the flash drive.