Found
On
Road
Dead
Ford is a joke! I have a 2018 Ford Fusion titanium that I have had already for two years I bought the extended warranty and almost 2 yrs later I have to replace the motor. I was coming home from work and lost all power had to literally drive my car 5 mph all the way home so I had it towed to the dealership and they told me that my car over heated because of a manufacturer defect cylinders 3,5,and 6 all had cracks and the coolant was leaking into the engine after talking for a week with the dealership trying to use my warranty they finally approved to fix it but instead of putting in a brand new motor they wanted to put in a used motor so after another week of fighting with them they finally said ok we will put in a new motor I had to pay a $300 deductible which was better then paying $10,000 for motor but anyway...the service department called me and said my car was ready so I went to pick it up and literally 2 min after I left the check engine light came on so then they told me that it could be the axle since they had damaged it when installing the motor so they said they will order new axle and that it was ok for me to drive my car the way it was so I used it for like 1 day when I noticed that my dashboard said engine coolant over temp...that’s right my motor was overheating again so I took it back and they checked it out and told me it was the grill automatic cover thing that that part isn’t covered by the warranty and they want me to pay $1800 to replace not only the automatic grill shutters but also to replace my bumper and since the new bumper would come in white and not the tan color I have on my car they would have to paint the bumper and charge me for it...they also said that they have to remove the motor to make sure the new motor don’t have a crack in it either...it has been almost 2 month total and still don’t have my car back...FORD sucks D*** and they are a joke they are stupid and don’t know anything....and loaner? Ha! What loaner! They told me we don’t offer loaners go rent a car...or go walking or ask for a ride have a good day! For real Ford?! You suck!
