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Recall 14S21 - RESTRAINTS CONTROL MODULE REPLACEMENT


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53 replies to this topic

#1 OFFLINE   IraF

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Posted 25 September 2014 - 06:53 PM

For those with FFH check your Vin# on Etis and see if this pertains to you

 

14S21 - RESTRAINTS CONTROL MODULE REPLACEMENT


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#2 OFFLINE   Mackx534

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Posted 25 September 2014 - 07:06 PM

I went to the site and entered my VIN and I see the following Outstanding Field Service Actions:

12M02 - SYNC WITH MYFORD/MYLINCOLN TOUCH - WARRANTY EXTENSION COVERING ACCESSORY PROTOCO L INTERFACE MODULE (APIM)
14B03 - FUEL ECONOMY CUSTOMER SATISFACTION
14E02 - POWERTRAIN CONTROL MODULE REPROGRAMMING
14S21 - RESTRAINTS CONTROL MODULE REPLACEMENT

Seems like it time to schedule a visit with the dealer.
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#3 OFFLINE   GrySql

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Posted 25 September 2014 - 07:31 PM

Thanks IraF - once again you're ahead of the curve.

(I changed the Topic title so it reflects the Recall number and reason)

 

The FSA states that there are not enough parts available for all the cars affected.

Please note the build date range of the cars involved. 

For Fusions it is 02/03/2012 to 08/24/2013, later built cars are not affected.

For MKZ's it's 04/25/2012 to 09/30/2013 only.

 

Attached File  R14S21A.PDF   41.62KB   36 downloads

 

ScreenShot2014-09-25at52616PM_zps2bb9127


Edited by GrySql, 25 September 2014 - 08:14 PM.

  • jeff_h, hybridbear and j0shreis like this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#4 OFFLINE   thavil

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Posted 25 September 2014 - 07:31 PM

Thanks for the info, I'm showing the below on Etis:

Outstanding Field Service Actions
14B03 - FUEL ECONOMY CUSTOMER SATISFACTION
14E02 - POWERTRAIN CONTROL MODULE REPROGRAMMING
14S21 - RESTRAINTS CONTROL MODULE REPLACEMENT

Mods/accessories:
Tint 35%
LED license plate and trunk lights
Husky WeatherBeaters floor mats
Covercraft sun screen
Proclip cell phone holder
Stubby antenna (4")
LED puddle lamps (DaytimeBrightLites)
AVS in-channel window vents
Mud flaps (OEM) front/rear
(Shhh, the wife only knows about half of them!)


#5 OFFLINE   SteveB_TX

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Posted 25 September 2014 - 07:54 PM

Yup.  Both our vehicles show it as well.  And the hits just keep on coming!  :zombi:


White Platinum Metallic Tri-Coat

Light Dune Leather interior

All of the bells and whistles (without that silly panoramic roof).

 

 

 

 

 


#6 OFFLINE   GrySql

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Posted 25 September 2014 - 08:04 PM

The Center Console between the seats and part of the Center Stack needs to be removed to access the RCM, plus the SRS needs to be de-powered.

Removing the entire CC is a 11 point dis-assembly and requires some finesse.

 

That means the long drive to my super Dealership, not my local one.


The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#7 OFFLINE   corncobs

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Posted 25 September 2014 - 09:08 PM

Yep the LiR needs a new RCM as well.

Hopefully they'll keep my interior lighting intact when they're removing the center console.

I might have to do some preparations with some disconnect plugs for the cup holder LEDs.
2013 Ford Fusion Hybrid SE - Lady in Red
Ruby Red / 505A, Tech Pkg, Rear Sensing System, 18" Luxury Wheels
 
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#8 OFFLINE   Waldo

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Posted 26 September 2014 - 08:09 AM

Thanks IraF - once again you're ahead of the curve.

(I changed the Topic title so it reflects the Recall number and reason)

 

The FSA states that there are not enough parts available for all the cars affected.

Please note the build date range of the cars involved. 

For Fusions it is 02/03/2012 to 08/24/2013, later built cars are not affected.

For MKZ's it's 04/25/2012 to 09/30/2013 only.

 

 

Lucky me, my car was built 8/28/2013.  Missed the bad part by 3 production days!


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#9 OFFLINE   GrySql

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Posted 26 September 2014 - 04:39 PM

Just spoke with my S/A at my super Dealership and for this Recall 14S21 they will not repair/replace any vehicle that does not have the SRS Airbag Warning light on.

If the Airbag Warning Light is on they will give me a rental, order the parts required, park my car in back and twiddle their thumbs until such time as a part becomes available.

My S/A just confirmed this with their Parts Dept.

 

Conclusion: 

Right now this is what the Service Dept calls an 'Advance Notice'.

Vehicles with Airbag Warning Lights illuminated have very first priority. 

If you do not have an Airbag Warning Light on, they don't have a part for you.  (Unless you qualify as a Special Service Support Center candidate)

Another message will be sent to Dealers when enough RCM's are in the supply chain to fulfill the replacement of all the 850,000+ vehicles that are noted in the Recall.

That may be weeks, months, years away. <-- :waiting:

 

( According to my Dealer anyway, YMMV.)


Edited by GrySql, 26 September 2014 - 04:52 PM.

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The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#10 OFFLINE   kbailey990

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Posted 26 September 2014 - 04:44 PM

I already had the "light show" of warning lights fixed a few months ago. I wonder if I got the new part or the old when mine went... I show the recall on ETIS, so I will have to get them to confirm the part number on the restraint module they installed was a new version.

#11 OFFLINE   ceilidhdog

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Posted 28 September 2014 - 10:05 AM

I took my 2013 FFH SE to the dealer for its 10,000-mile maintenance last Friday.  I asked them to do the PCM reprogram at the same time.  The paperwork they gave me noted the work that was done, plus this:  "Recall, Restraints Control Module Replacement, Advance Notice, No repair available at this time."  I guess the dealer will notify me when they're able to do the work.


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#12 OFFLINE   jeff_h

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Posted 28 September 2014 - 01:17 PM

That may be weeks, months, years away. <-- :waiting:

 

You're not kidding... I still check my old hybrid VIN now and then, it still hasn't had 13S04 (another safety recall, for the fuel pump) completed -- 3 months after Ford released the updated bulletin of "sufficient supplies are now available to schedule all cars that need it", and even with involving the regional rep she confirmed sorry nope they had no idea when the part would be available for my VIN. 

 

My Energi is due for inspection in December but I will hit 36k in November so will take it in then (in case they find something, so it can be covered under warranty) - sounds pretty doubtful that I'll get this 14S21 done in November.


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#13 OFFLINE   smr2112

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Posted 03 October 2014 - 10:15 AM

Just had this done as I was in for something else:

 

14E02 - POWERTRAIN CONTROL MODULE REPROGRAMMING

 

When I ran a VHR, it always said something like "No Information" related to the restraint system.

Had no ran in a while and have to rerun, but hard to tell from the explaination what this is exactly.

 

The additional update for RESTRAINTS CONTROL MODULE REPLACEMENT may not have

parts until Q3 2015 they told me.  I did get just one false light for the airbag when I started the

car a month or so back, never happened again but wonder if this is related.  Is a short circuiting

issue on the RCM.  Ford will be mailing letters in Nov, but shows on owner.ford.com for me as

of today.

 

 


2013 FFH Hybrid Titanium 900A / Sterling Grey / Driver Assist / Park Assist / Adapt. Cruise / Moonroof / Navigation -- Took delivery 04/16/13

 

194152.png

 

 

 


#14 OFFLINE   GrySql

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Posted 04 October 2014 - 12:17 PM

I was looking in the Motorcraft Parts website and identified the RCM part. 

It is Part # 14B321, Air Bag Monitor and is not available, it costs $458.32 retail.

 

It has a Part Supersession but the Part number didn't change:

Motorcraft Supersession info:

  • 14B321 Replaced By 14B321

 

RCM_zpsfb573440.png

 

RCm2_zps3d4dcfb0.png

 


The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#15 OFFLINE   smr2112

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Posted 04 October 2014 - 01:02 PM

Yea, they led me to believe the part is being redesigned/re-engineered.  Same recall on Escapes and other models too I think.

 

BTW, I did not see anything having been reset with 14E02 - POWERTRAIN CONTROL MODULE REPROGRAMMING

and my VHR now comes up totally clean with no reference to unavailable data after this - just don't know it it is

related for sure.


2013 FFH Hybrid Titanium 900A / Sterling Grey / Driver Assist / Park Assist / Adapt. Cruise / Moonroof / Navigation -- Took delivery 04/16/13

 

194152.png

 

 

 


#16 OFFLINE   Barsoom

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Posted 04 October 2014 - 04:56 PM

Just checked ETIS, and my car has all the notices too.

 

And they just took apart the dash twice, too, once to replace the HVAC and once to the fix the rattle.

 

Question, is this a new Powertrain repogramming? Didn't we just have one done last year?

 

Also, I'm about to relocate from California to Texas (Houston). That means that I need to build a new relationship with a new dealer, just in time for this round of service.

 

Bummer, because my current dealer sold me the car and felt some sense of obligation...



#17 OFFLINE   GrySql

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Posted 04 October 2014 - 05:50 PM

There are two Recall's.

The 14E02 Software Upgrade can be done easily, it's an Emission control fix.  Your Dealer should have done it while the car was there, it's a quick job.

The second Recall is for this Restraints Control Module and there are no parts available, nor will there be for months and months (and months).


  • hybridbear likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#18 OFFLINE   Zathrus

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Posted 14 October 2014 - 01:19 PM

Yea, they led me to believe the part is being redesigned/re-engineered.  Same recall on Escapes and other models too I think.

 

This article contains some more details on the Restraint Control Module failure (that now appears to be affecting both Ford and Chrysler):

 

http://www.automobil...straint-module/



#19 OFFLINE   smr2112

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Posted 14 October 2014 - 01:31 PM

I got a random airbag light - just one time - on starting the car.  Was puzzled, but never saw it again.

Hope it actually all works and that I don't need it!

 

Also got some form of "restraint system unavailable" in the past on my VHR, but not the most recent one I ran.

Anybody ever seen this?

 

I ask service if they can see the VHR or run the tests manually - answer was "no" - so what good is it?

Will run regularly, but without this point available, I doubt it means much.


2013 FFH Hybrid Titanium 900A / Sterling Grey / Driver Assist / Park Assist / Adapt. Cruise / Moonroof / Navigation -- Took delivery 04/16/13

 

194152.png

 

 

 


#20 OFFLINE   murphy

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Posted 14 October 2014 - 01:50 PM

If you run a VHR and then schedule your appointment through the Ford Owner site the VHR will be transmitted to the dealer.  However I save the VHR as a pdf file every time I run it and can take a printout to the dealer.  I had the can't contact the restraints system on a VHR several months ago.  I took it to the dealer and they fixed it.  I have no idea what they did but they used my phone to run a VHR before I left and then had me look at the result.  It was fine and has not come back.






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