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Guest Message by DevFuse

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Register your Fusion Hybrid at the official Ford authorized registry here.


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FordService Rep USA


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84 replies to this topic

#41 OFFLINE   Cobra348

Cobra348

    Fusion Hybrid Enthusiast

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  • Region:U.S. Northeast
  • Location:Oswego, NY
  • Current Vehicle:Ruby Red wLight Stone Leather
  • My Hybrid's Year:2017

Posted 29 December 2014 - 10:27 AM

 

 

 

Rachel's still here (in fact, I sit right beside her), we just needed to do a little shuffling in our assignments. I'm super excited to be working with you guys. Don't tell my other forums, but the Fusion's my favorite Ford. ;) Also, I'm really big on the environment, so I love hybrids!

 

Nope, we're actually in Central Florida. :D

 

Meagan

Ya know Meagan, that comment is gonna cost you some cookies to keep my mouth shut **elsewhere** - where your presence has been for some time.  I know a certain bloke in SE GA will be really miffed at that remark! ;) :)


Larry - aka Cobra

 

Big Red: 2017 FFH SE, Ruby Red, Med Light Stone leather

602A SE Luxury Package, Park Assist, Adaptive Cruise Control w/stop & go

Driver Assist Pkg (lane keeping, BLIS, auto high beams, auto wipers, heated steering wheel)

My additions:  WeatherTech lasercut floor mats, in-channel wind deflectors (dark smoked),

Steeda strut tower brace, Steeda rear sway bar, Steeda hood struts, Ford donut spare

Summer rims/tires - 17" Verde Regency rims with OEM tread

Winter rims/tires - 17" OEM rims with Goodyear UltraGrip WRT Ice








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#42 OFFLINE   FordService

FordService

    Fusion Hybrid Enthusiast

  • Official Ford Motor Co.
  • 410 posts
  • Region:Decline
  • Location:Dearborn, Michigan
  • Current Vehicle:Model T
  • My Hybrid's Year:Decline

Posted 29 December 2014 - 11:13 AM

I have a question, see here:

http://fordfusionhyb...energi/?p=91355

Got it covered!

 

Ya know Meagan, that comment is gonna cost you some cookies to keep my mouth shut **elsewhere** - where your presence has been for some time.  I know a certain bloke in SE GA will be really miffed at that remark!  ;)  :)

 

Gosh, bribery and blackmail? What have I gotten myself into! :p

6212411143_e2b80ceddf_z.jpg

 

 

 

Meagan


Edited by FordService, 30 December 2014 - 11:07 AM.

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#43 OFFLINE   Skydogz

Skydogz

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Posted 31 January 2015 - 12:49 PM

Hi, I made a post about my 'Steering Wheel Rot" which has gotten some response on the Forum.

 

Someone suggested you might steer me in the right direction about warranty coverage or ideas.......

 

I have the soft foam wheel, and the foam started to develop wholes on the bottom of the wheel grip last year and they have spread! The first one I thought i might have nicked with my car keys, but now with the appearance of 3 more, I know i did not cause this decaying effect.

 

Any ideas, bought FFH in August 13.


"Blue Horizon"

 

2014 Fusion SE Hybrid

Ice Storm / Dune cloth

2.0L IVCT 14 HEV

ECVT Auto Trns Powersplit

Equipt group 500A

229359.png

 

Jetson Car

 

 
Fusion500.2miles

 

 

 

 


#44 OFFLINE   nv rick

nv rick

    Fusion Hybrid Member

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  • Region:U.S. Pacific Coast
  • Location:Pahrump, NV
  • Current Vehicle:2014 Lincoln MKZ Hybrid
  • My Hybrid's Year:2014

Posted 31 January 2015 - 02:52 PM

Crystal,

I hope you can help an MKZ hybrid interloper. I purchased my MKZ-h in July '14. I wasn't aware that SYNC services was a subscription based service. (I used it on my previous Lincoln for free.) I tried to access it yesterday, and learned I did not have it. Should I have gotten a complimentary subscription when I purchased the car?



#45 OFFLINE   TonyHzNV

TonyHzNV

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Posted 31 January 2015 - 03:19 PM

I wasn't aware that SYNC services was a subscription based service. (I used it on my previous Lincoln for free.) I tried to access it yesterday, and learned I did not have it. Should I have gotten a complimentary subscription when I purchased the car?


Rick, I had a similar problem with mine. You should call the Sync people at Ford. It turned out that I had 2 different Sync accounts and I was using the wrong one. You could actually have an active subscription in another account like I did. Apparently one account was created (at the dealer) when I bought the F150 a couple years ago and then another when I bought the Fusion. The Sync people told me they can't delete an account once it's created, so it's up to you to use the right one. They also told me that even though it's a free subscription, you have to go into your Sync account once a year and "renew" it. It could be that too. I know that sounds strange, but that's what they said. Mine is working fine in both of my vehicles now. Good luck!

Edited by TonyHzNV, 31 January 2015 - 03:21 PM.

340661.png

2013 F-150 XLT Super Cab Ingot Silver Metallic/Gray Cloth, 302A, 5.0L V8, 7100# GVWR Pkg, Tailgate Step, Cloth Bucket Seats. Build Date: 01/25/13

2014 Fusion SE Hybrid, Ruby Red Tinted Clearcoat/Charcoal Black Cloth, SE Appearance Pkg, Rear Spoiler, 18" Premium Sport Wheels, Tech/MFT Pkg, Rear View Camera, Reverse Sensing Sys, Adaptive Cruise Control, Nav System. Build Date: 11/25/13, Sync Version: 3.8 (w/nav)

Previous (Ford) Vehicles: 1995 Contour, 1999 Explorer Sport, 2002 Explorer XLS 4x4, 2003 Expedition XLT 4x4, 2007 F-150 XLT 4x4, 2007 Fusion SEL, 2012 Fusion SEL

 

"Do What You Can, For Who You Can, With What You Have, and What You Know"


#46 OFFLINE   FordIVTteam

FordIVTteam

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  • Current Vehicle:Model T
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Posted 02 February 2015 - 09:31 AM

Crystal,

I hope you can help an MKZ hybrid interloper. I purchased my MKZ-h in July '14. I wasn't aware that SYNC services was a subscription based service. (I used it on my previous Lincoln for free.) I tried to access it yesterday, and learned I did not have it. Should I have gotten a complimentary subscription when I purchased the car?

 

Hi nv rick, 

I can help you with this! Shoot me your VIN in a private message and I'll take a look at your account. Meagan from the Ford Service team rocks at helping with vehicle questions, and Kim and I are here to assist with SYNC. :) 

Rebecca


FORD IN-VEHICLE TECHNOLOGY TEAM

p800.392.FORD (Prompts 1 then 3)
t@FordService @Ford
f: facebook.com/FordFusion facebook.com/Ford


#47 OFFLINE   FordService

FordService

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Posted 03 February 2015 - 01:08 PM

Hi, I made a post about my 'Steering Wheel Rot" which has gotten some response on the Forum.

 

Someone suggested you might steer me in the right direction about warranty coverage or ideas.......

 

I have the soft foam wheel, and the foam started to develop wholes on the bottom of the wheel grip last year and they have spread! The first one I thought i might have nicked with my car keys, but now with the appearance of 3 more, I know i did not cause this decaying effect.

 

Any ideas, bought FFH in August 13.

I recommend heading to your dealer to have this checked out. I can't diagnose concerns over the web, but the techs will be hands on to figure it out. :) Once you get a diagnosis, please let me know.

 

 

Hi nv rick, 

I can help you with this! Shoot me your VIN in a private message and I'll take a look at your account. Meagan from the Ford Service team rocks at helping with vehicle questions, and Kim and I are here to assist with SYNC. :) 

Rebecca

you_rock_you_rule_stick_and_rock_finishe

 

Meagan


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#48 OFFLINE   nv rick

nv rick

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  • Region:U.S. Pacific Coast
  • Location:Pahrump, NV
  • Current Vehicle:2014 Lincoln MKZ Hybrid
  • My Hybrid's Year:2014

Posted 07 February 2015 - 01:02 PM

 

Hi nv rick, 

I can help you with this! Shoot me your VIN in a private message and I'll take a look at your account. Meagan from the Ford Service team rocks at helping with vehicle questions, and Kim and I are here to assist with SYNC. :) 

Rebecca

Rebecca,

Thanks for your suggestion about the SYNC Destinations app. With that and the factory remote start, that's is all I really need.



#49 OFFLINE   FordIVTteam

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Posted 08 February 2015 - 05:12 PM

Rebecca,

Thanks for your suggestion about the SYNC Destinations app. With that and the factory remote start, that's is all I really need.

 

Rebecca's not in the office today, but I'll pass along your thanks. :) PM me if anything else comes up. 

 

Kim


FORD IN-VEHICLE TECHNOLOGY TEAM

p800.392.FORD (Prompts 1 then 3)
t@FordService @Ford
f: facebook.com/FordFusion facebook.com/Ford


#50 OFFLINE   RTimothy

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Posted 27 April 2015 - 10:03 AM

 

Rebecca's not in the office today, but I'll pass along your thanks. :) PM me if anything else comes up. 

 

Kim

Hi Crystal,Rebecca and Kim,

                                            Please help me with a warantee question.

I've purchased a 2013 Fusion  Hybrid that is still under the new car warantee. If I am not correct on the following, please advise.  

I still have the balance of the 3yr 36K mile new car warantee, and the balance of the 5yr 60K mile powertrain warantee and the balance of the 8yr 100K unique hybrid warantee. With no deductibles.

Then, being  Ford Certified, I also have the 12mos 12k bumper to bumper $100 deductible warantee  that continues after the new car warantee runs out. and, being  Ford Certified, the car now has a 7yr 100K powertrain warantee. Not sure if that is $100 deductible or not.

The day I signed papers and was to pay for the car etc.( did some ford financing) I was offered to purchase the 96 mo 75K mile premier $100 deductible warantee. I wanted to look it over and think about it and let them know. The car is still under the new car warantee, why does ford require me to make that decision right then and there or that offer is not available?

 I'm hoping that this may have been an oversight by the dealer. Please advise.               


Tim fm Ct

Entering the hybrid experience

in our "new" 2013 SE.


#51 OFFLINE   hybridbear

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Posted 27 April 2015 - 02:36 PM

If you're still under 3/36 warranty you can buy an ESP from Anderson-Koch Ford or Flood Ford for cheaper than your dealer.

Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png


#52 OFFLINE   RTimothy

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Posted 27 April 2015 - 04:16 PM

If you're still under 3/36 warranty you can buy an ESP from Anderson-Koch Ford or Flood Ford for cheaper than your dealer.

Thank you - - I'll check it out.


Tim fm Ct

Entering the hybrid experience

in our "new" 2013 SE.


#53 OFFLINE   RTimothy

RTimothy

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Posted 27 April 2015 - 06:53 PM

If you're still under 3/36 warranty you can buy an ESP from Anderson-Koch Ford or Flood Ford for cheaper than your dealer.

Thank you very much. Yes, indeed. 25% cheaper. The zero deductible for same duration and miles was $100 less than the $100 deductible  warranty that I was offered..


Tim fm Ct

Entering the hybrid experience

in our "new" 2013 SE.


#54 OFFLINE   RTimothy

RTimothy

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  • My Hybrid's Year:2013

Posted 28 April 2015 - 07:17 AM

Thanks again

                       I'm still within the original 3/36 warranty but it is  Ford Certified. I have the 12mo/12k and the 7yr/100k on it. If I buy the ESP 8yr/75k doesn't that make the certified warranty a waste if the ESP that I purchase starts when the 3/36 started and not after the certified one runs out? ? 


Tim fm Ct

Entering the hybrid experience

in our "new" 2013 SE.


#55 OFFLINE   hybridbear

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Posted 29 April 2015 - 08:19 AM

The ESP extends your bumper-to-bumper warranty.


Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png


#56 OFFLINE   Cobra348

Cobra348

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  • Current Vehicle:Ruby Red wLight Stone Leather
  • My Hybrid's Year:2017

Posted 29 April 2015 - 09:36 AM

The ESP extends your bumper-to-bumper warranty.

when I get >20K I'll look at an ESP from either Anderson, Flood or Lombard (who I dealt with in the past) and see what I get quoted.  For now it's the basic stuff.


Larry - aka Cobra

 

Big Red: 2017 FFH SE, Ruby Red, Med Light Stone leather

602A SE Luxury Package, Park Assist, Adaptive Cruise Control w/stop & go

Driver Assist Pkg (lane keeping, BLIS, auto high beams, auto wipers, heated steering wheel)

My additions:  WeatherTech lasercut floor mats, in-channel wind deflectors (dark smoked),

Steeda strut tower brace, Steeda rear sway bar, Steeda hood struts, Ford donut spare

Summer rims/tires - 17" Verde Regency rims with OEM tread

Winter rims/tires - 17" OEM rims with Goodyear UltraGrip WRT Ice


#57 OFFLINE   GrySql

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Posted 29 April 2015 - 12:04 PM

when I get >20K I'll look at an ESP from either Anderson, Flood or Lombard (who I dealt with in the past) and see what I get quoted.  For now it's the basic stuff.

Just a reminder, it's a lot cheaper to buy the ESP with less than 12k miles on the car, after that the price goes up.


The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#58 OFFLINE   hybridbear

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Posted 30 April 2015 - 09:30 AM

Just a reminder, it's a lot cheaper to buy the ESP with less than 12k miles on the car, after that the price goes up.

A lot? When I ran quotes the price difference was something insignificant like $35.


Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png


#59 OFFLINE   GrySql

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Posted 30 April 2015 - 09:54 AM

A lot? When I ran quotes the price difference was something insignificant like $35.

When I did it was about $140 for the specific coverage I was looking at.  I guess it depends on what which coverage.


The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#60 OFFLINE   hybridbear

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Posted 30 April 2015 - 10:21 AM

When I did it was about $140 for the specific coverage I was looking at.  I guess it depends on what which coverage.

Here's the breakdown I did:

Anderson-Koch Ford (http://andersonandko...d-warranty.com/)

All prices are for PremiumCare 8/100 $0 deductible

Miles: 10,200; time owned: <12 months = $1755

Miles: 10,200; time owned: 12<months>36 = $1855

Miles: 35,000; time owned: 12<months>36 = $1855

Miles: 15,000; time owned: <12 months = $1855

 

So the key is to buy before 12 months or 12,000 miles because at that point the price increases. In this case it would increase by $100. I didn't realize the increase would be so much. We'll cross 12,000 miles by June 1st. I guess we need to decide by then if we're going to buy an ESP now or forgo the decision until 36 months or 35,999 miles... The other risk with waiting is that the ESP price may increase...

 

I'm going to post this in one of the warranty threads since it's useful info to remember.

 

Flood Ford has identical pricing.


Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png





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