Specific Thread - Active Back-Up Guidelines Disappearance

[FordIVTteam]

...

Kim: CSM Melissa notified of the same.

...

 

 

Melissa is my highest point of contact. It is very important that she has all of these details since she is in the best position to assist. I'm glad to hear you're keeping her in the loop about your entire experience. I'm going to take a look at your case and see if there is any new information available. I'll send a PM shortly.

 

Kim

[Joe Sofia Sr.]

Thanks Kim.

[FordIVTteam]

Thanks Kim.

 

No problem, Joe. I just responded to your PM with an update. :)

 

Kim

[Joe Sofia Sr.]

After 14.5 days of my car being out of service undergoing troubleshooting, part ordering, field engineering and trim damage repair, my "baby" was returned to me yesterday afternoon.

The active white active guidelines now appear when in reverse.

The problem with the absence of these guidelines was identified in the wiring itself with no issues with the either the back-up camera or body control module.

 

I will say Ford did step up with Kim's assistance (thank you Kim!) in ensuring the problem was resolved and my particular issue being given some priority attention by Ford Motor Company..

Customer Service has also stepped up with a gracious offer in the form of some goodwill consideration for my ordeal.

 

I do have one residual question I'd like to poll you all on. I could of sworn that when the car was placed in reverse and the camera activated, the radio muted or at least the volume was "dimmed" so you could hear the warning sounds of the camera and or minimize any distraction. Mine as repaired doesn't do that now. When I picked up the vehicle, I mentioned it to the service advisor and we went and tested a brand new car. That car also didn't mute the sound.

Do your cars fo this? I ask as I remember mine doing so and I have a close friend that has a 2013 and his does. Dazed and confused....please enlighten me folks!

 

Thanks!

Edited July 15, 2014 by Joe Sofia Sr.

[murphy]

The volume in my 2013 Energi reduces slightly while in reverse but it does not turn off.

[hybridbear]

After 14.5 days of my car being out of service undergoing troubleshooting, part ordering, field engineering and trim damage repair, my "baby" was returned to me yesterday afternoon.

The active white active guidelines now appear when in reverse.

The problem with the absence of these guidelines was identified in the wiring itself with no issues with the either the back-up camera or body control module.

 

I will say Ford did step up with Kim's assistance (thank you Kim!) in ensuring the problem was resolved and my particular issue being given some priority attention by Ford Motor Company..

Customer Service has also stepped up with a gracious offer in the form of some goodwill consideration for my ordeal.

 

I do have one residual question I'd like to poll you all on. I could of sworn that when the car was placed in reverse and the camera activated, the radio muted or at least the volume was "dimmed" so you could hear the warning sounds of the camera and or minimize any distraction. Mine as repaired doesn't do that now. When I picked up the vehicle, I mentioned it to the service advisor and we went and tested a brand new car. That car also didn't mute the sound.

Do your cars fo this? I ask as I remember mine doing so and I have a close friend that has a 2013 and his does. Dazed and confused....please enlighten me folks!

 

Thanks!

Check out this thread: http://fordfusionhybridforum.com/topic/8918-voice-commands-blocked-by-rear-view-camera/

[FordIVTteam]

 

...I will say Ford did step up with Kim's assistance (thank you Kim!) in ensuring the problem was resolved and my particular issue being given some priority attention by Ford Motor Company.....

 

You're welcome! :)

 

Kim

[hybridbear]

After 14.5 days of my car being out of service undergoing troubleshooting, part ordering, field engineering and trim damage repair, my "baby" was returned to me yesterday afternoon.

The active white active guidelines now appear when in reverse.

The problem with the absence of these guidelines was identified in the wiring itself with no issues with the either the back-up camera or body control module.

 

I will say Ford did step up with Kim's assistance (thank you Kim!) in ensuring the problem was resolved and my particular issue being given some priority attention by Ford Motor Company..

Customer Service has also stepped up with a gracious offer in the form of some goodwill consideration for my ordeal.

 

I do have one residual question I'd like to poll you all on. I could of sworn that when the car was placed in reverse and the camera activated, the radio muted or at least the volume was "dimmed" so you could hear the warning sounds of the camera and or minimize any distraction. Mine as repaired doesn't do that now. When I picked up the vehicle, I mentioned it to the service advisor and we went and tested a brand new car. That car also didn't mute the sound.

Do your cars fo this? I ask as I remember mine doing so and I have a close friend that has a 2013 and his does. Dazed and confused....please enlighten me folks!

 

Thanks!

Can you please provide more details about what had to be fixed? Our Focus Electric now has this issue :(

[hybridbear]

There's also a C-Max owner having this issue. http://fordcmaxhybridforum.com/topic/4061-maxus-backup-screen-problem/

[Joe Sofia Sr.]

Can you please provide more details about what had to be fixed? Our Focus Electric now has this issue :(

Ugh...sorry to hear this HybridBear!

 

Ultimately it turned out to be a short in the wiring:

 

I am no mechanic but in trying to decifer the service notes, I believe the defect occured in the LIN Network Wire. and the lack of voltage at the VT/WT wire.

They reference overlaying the LIN Wire straight from the rear camera to the Body Control Module (BCM) (Loom Overlay??) and splicing the AC/DC converter.

 

But it took a field engineer to come to the dealership to decifer the problem and ultimately correct it.. Turns out they had to remove the rear seats, interior trim, console and kick panels to get to these parts.

Hope it is a simpler fix in your case!

 

Do you want to share this with the C-Max owner that you referenced above?

[hybridbear]

Ugh...sorry to hear this HybridBear!

 

Ultimately it turned out to be a short in the wiring:

 

I am no mechanic but in trying to decifer the service notes, I believe the defect occured in the LIN Network Wire. and the lack of voltage at the VT/WT wire.

They reference overlaying the LIN Wire straight from the rear camera to the Body Control Module (BCM) (Loom Overlay??) and splicing the AC/DC converter.

 

But it took a field engineer to come to the dealership to decifer the problem and ultimately correct it.. Turns out they had to remove the rear seats, interior trim, console and kick panels to get to these parts.

Hope it is a simpler fix in your case!

 

Do you want to share this with the C-Max owner that you referenced above?

Ok, thanks. I posted a link to this thread on the C-Max Forum so hopefully your experience will help.