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Specific Thread - Active Back-Up Guidelines Disappearance

Rear camera active guidelines

Best Answer Joe Sofia Sr. , 15 July 2014 - 02:03 PM

After 14.5 days of my car being out of service undergoing troubleshooting, part ordering, field engineering and trim damage repair, my "baby" was returned to me yesterday afternoon.

The active white active guidelines now appear when in reverse.

The problem with the absence of these guidelines was identified in the wiring itself with no issues with the either the back-up camera or body control module.

 

I will say Ford did step up with Kim's assistance (thank you Kim!) in ensuring the problem was resolved and my particular issue being given some priority attention by Ford Motor Company..

Customer Service has also stepped up with a gracious offer in the form of some goodwill consideration for my ordeal.

 

I do have one residual question I'd like to poll you all on. I could of sworn that when the car was placed in reverse and the camera activated, the radio muted or at least the volume was "dimmed" so you could hear the warning sounds of the camera and or minimize any distraction. Mine as repaired doesn't do that now. When I picked up the vehicle, I mentioned it to the service advisor and we went and tested a brand new car. That car also didn't mute the sound.

Do your cars fo this? I ask as I remember mine doing so and I have a close friend that has a 2013 and his does. Dazed and confused....please enlighten me folks!

 

Thanks!

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#1 OFFLINE   Joe Sofia Sr.

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Posted 09 June 2014 - 12:57 PM

My question has to do with the reverse camera. While it shows the fixed guidelines (green/yellow/red) and a fixed black dotted alignment center line, it doesn't appear to be giving me the white active guidelines (the lines that move with the steering wheel).When I first received the car six weeks ago, those lines did in fact exist. 

 

I took it to the dealership where I purchased the car, and after a few hours they returned the car, presumably fixed. However when I tested it upon receiving it back, the white guidelines again were missing. They took the car back into the shop and could now not get these guidelines to re-appear. I also had them check to see if there were any current TSB's for them to help solve the problem and there wasn't any on file.

Their suggestion was to leave the car so they could check all the wiring as well as the back-up camera.

As I had already invested an entire Saturday morning to get this fixed, I elected to return it at a later date to have it investigated.

 

r i recall this being discussed in another forum with suggestions to change the settings (done) as well as to allow the Sync system to re-boot prior to backing up.

None of these suggestions worked nor could Ford Service at the dealership figure it out.

 

Thought this might be a good spot to start a thread specific to this issue for others experiencing the problem. This issue isn't just specific to the Fusion but rather a few other Ford models as well. 

 

Thoughts?

 

Is there not a Ford Social Media person reviewing these threads? Perhaps that person can respond.

 

Thanks


Edited by Joe Sofia Sr., 09 June 2014 - 01:01 PM.

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#2 OFFLINE   Waldo

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Posted 09 June 2014 - 01:18 PM

What did the dealership do just before the lines disappeared?



#3 OFFLINE   FordIVTteam

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Posted 09 June 2014 - 03:08 PM

...

Is there not a Ford Social Media person reviewing these threads? Perhaps that person can respond.

 

Thanks

 

 

Hi Joe,

 

There sure is! I'm the In-Vehicle Technology rep, Kim. 

 

To access the camera settings, press the 2 gears > VEHICLE > REAR VIEW CAMERA. 

Check out page 182 of your Owner's Manual for more details: http://www.fordservi...-US_11_2013.pdf

 

Kim


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#4 OFFLINE   corncobs

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Posted 09 June 2014 - 08:54 PM

I did have the same issue some time ago and never was able to figure out why the disappeared and work randomly. I can't remember when the disappeared the last time if at all since the MFT update last year.
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#5 OFFLINE   Joe Sofia Sr.

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Posted 10 June 2014 - 10:22 AM

 

 

Hi Joe,

 

There sure is! I'm the In-Vehicle Technology rep, Kim. 

 

To access the camera settings, press the 2 gears > VEHICLE > REAR VIEW CAMERA. 

Check out page 182 of your Owner's Manual for more details: http://www.fordservi...-US_11_2013.pdf

 

Kim

 

Kim:

 

I actually tried to reset the active guidelines but that too didn't work. I stumped the Ford salespeople who went the settings route and the dealership service department to get this to work. Niether were successful and this after the car being in the service area over 3 hours. That is why I am here hoping that someone else besides me has experienced the same issue and to hopefully garner some intelligence from a Ford Social Media representative (you).

 

(The only thing the owners manual states is that the steering wheel needs to be in a postion other than straight for the white active guidelines to appear (and obviously the gear shift top be in reverse).

 

Help!!!

 

Joe Sofia Sr.


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#6 OFFLINE   FordIVTteam

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Posted 10 June 2014 - 02:48 PM

 

Kim:

 

I actually tried to reset the active guidelines but that too didn't work. I stumped the Ford salespeople who went the settings route and the dealership service department to get this to work. Niether were successful and this after the car being in the service area over 3 hours. That is why I am here hoping that someone else besides me has experienced the same issue and to hopefully garner some intelligence from a Ford Social Media representative (you).

 

(The only thing the owners manual states is that the steering wheel needs to be in a postion other than straight for the white active guidelines to appear (and obviously the gear shift top be in reverse).

 

Help!!!

 

Joe Sofia Sr.

 

Please DM your VIN, current mileage, and best phone number. I'll let you know what I suggest. :)

 

Kim


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#7 OFFLINE   Joe Sofia Sr.

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Posted 23 June 2014 - 11:23 AM

 

Please DM your VIN, current mileage, and best phone number. I'll let you know what I suggest. :)

 

Kim

 

Kim: DM Sent.

 

Update: Car is now in it's third day at the Service Department of the Ford Dealership where it was purchased. So far, the car has been in the service dept 2.5 days with this being the third.

 

The presumption was that the rear camera was faulty and a new one was ordered and installed. The problem of the guidelines not appearing was not remedied by the installation of the new camera.

To add insult to injury, after picking up the car on Friday so I had it to use over the weekend, I noticed that the dimming or reduction of the radio volume when the car was shifted into reverse now does not happen.

Clearly when the techician was attempting to configure the rear camera to get the guidelines to appear somehow messed up the radio volume reduction setting.

I believe the next step is that the local service folks  will be working with the engineering dept at Ford HQ to ferret out the issue(s).

 

To Ford's credit, I have been given a loaner car at no expense to me. But driving a Ford Fiesta instead of a fully loaded Fusion isn't going to cut it for long!

 

Stay tuned......


Edited by Joe Sofia Sr., 23 June 2014 - 11:39 AM.

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#8 OFFLINE   Joe Sofia Sr.

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Posted 23 June 2014 - 09:14 PM

Kim: DM Sent.
 
Update: Car is now in it's third day at the Service Department of the Ford Dealership where it was purchased. So far, the car has been in the service dept 2.5 days with this being the third.
 
The presumption was that the rear camera was faulty and a new one was ordered and installed. The problem of the guidelines not appearing was not remedied by the installation of the new camera.
To add insult to injury, after picking up the car on Friday so I had it to use over the weekend, I noticed that the dimming or reduction of the radio volume when the car was shifted into reverse now does not happen.
Clearly when the techician was attempting to configure the rear camera to get the guidelines to appear somehow messed up the radio volume reduction setting.
I believe the next step is that the local service folks  will be working with the engineering dept at Ford HQ to ferret out the issue(s).
 
To Ford's credit, I have been given a loaner car at no expense to me. But driving a Ford Fiesta instead of a fully loaded Fusion isn't going to cut it for long!
 
Stay tuned......



Make that 4 Full Days under repair with still no resolution by Ford Service. Ugh!
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#9 OFFLINE   hybridbear

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Posted 23 June 2014 - 10:14 PM

Make that 4 Full Days under repair with still no resolution by Ford Service. Ugh!

Has Kim or Ashley arranged for your issue to be escalated so that a regional CSM is involved?

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#10 OFFLINE   Joe Sofia Sr.

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Posted 23 June 2014 - 10:58 PM

I sent a private IM to Kim with the information she requested over the weekend but no response yet.

Will keep u posted! Thanks!
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#11 OFFLINE   hybridbear

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Posted 24 June 2014 - 10:34 AM

I sent a private IM to Kim with the information she requested over the weekend but no response yet.

Will keep u posted! Thanks!

Kim commented recently that she was going on vacation. If you click on her profile and click to view her recent posts you should be able to find the dates that she is gone. Perhaps you should send the info that you sent Kim to Ashley so that she can help you in Kim's absence.

 

Edit: click here to find Kim's post about her vacation


Edited by hybridbear, 24 June 2014 - 10:35 AM.

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#12 OFFLINE   Joe Sofia Sr.

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Posted 24 June 2014 - 11:01 AM

Thanks HybridBear!

 

That would make sense why she hasn't responded. What doesn't make any sense is why my message hasn't been read despite her saying in her vacation notification that her co workers were monitoring her IM's.

Do you have Ashley's IM link?

 

Hoping the dealer service folks can resolve it today...fingers crossed.


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#13 OFFLINE   hybridbear

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Posted 24 June 2014 - 01:45 PM

Thanks HybridBear!

 

That would make sense why she hasn't responded. What doesn't make any sense is why my message hasn't been read despite her saying in her vacation notification that her co workers were monitoring her IM's.

Do you have Ashley's IM link?

 

Hoping the dealer service folks can resolve it today...fingers crossed.

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#14 OFFLINE   Joe Sofia Sr.

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Posted 25 June 2014 - 07:37 AM

Thanks!

Now into Day 5. Per the dealer, Ford Engineering now being consulted.
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#15 OFFLINE   FordIVTteam

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Posted 25 June 2014 - 02:44 PM

Kim commented recently that she was going on vacation. If you click on her profile and click to view her recent posts you should be able to find the dates that she is gone. Perhaps you should send the info that you sent Kim to Ashley so that she can help you in Kim's absence.
 
Edit: click here to find Kim's post about her vacation


Thanks for letting him know, hybridbear. :)

 

Thanks!

Now into Day 5. Per the dealer, Ford Engineering now being consulted.

 
Sorry to leave you hanging, Joe!
 
I'm back from vacation and I'll respond to your PM shortly. Keep an eye out.
 
Kim


Edited by FordIVTteam, 25 June 2014 - 02:48 PM.

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#16 OFFLINE   hybridbear

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Posted 26 June 2014 - 08:32 AM

Thanks for letting him know, hybridbear. :)

 

 
Sorry to leave you hanging, Joe!
 
I'm back from vacation and I'll respond to your PM shortly. Keep an eye out.
 
Kim

No problem. I hope you had a nice vacation.


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#17 OFFLINE   acdii

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Posted 26 June 2014 - 09:26 AM

I wonder why they would replace the camera when its the software that puts the guidelines on the screen.  The first thing you would think they would do is reflash the system with new software, not change out the camera. 


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#18 OFFLINE   Joe Sofia Sr.

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Posted 26 June 2014 - 02:40 PM

I wonder why they would replace the camera when its the software that puts the guidelines on the screen.  The first thing you would think they would do is reflash the system with new software, not change out the camera. 

 

I am presuming they did acdii. No mechanic here but I'm with you, I believe it to be more of a software issue than a hardware malfunction.

Per the Dealership Service Department. the next step is to replace a control module and program that.

That is on order and supposed to be delivered to the dealer mid-day Friday.

Rather than leave the car there rotting at the dealership, I elected to retrieve it yesterday (Wednesday) and bring it back for the module install next week.

Very frustrated that they didn't seem to have any sense of urgency in trying to get the part overnighted via FedEx or similar given that the car had been there 5 days. I wasn't about to leave it there another two days waiting on them to procur the part.

What a nightmare. Hopefully this new control module is the answer.


Edited by Joe Sofia Sr., 26 June 2014 - 02:57 PM.

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#19 OFFLINE   FordIVTteam

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Posted 26 June 2014 - 03:35 PM

No problem. I hope you had a nice vacation.


Thank you. It was fantastic!
 

I am presuming they did acdii. No mechanic here but I'm with you, I believe it to be more of a software issue than a hardware malfunction.
Per the Dealership Service Department. the next step is to replace a control module and program that.
That is on order and supposed to be delivered to the dealer mid-day Friday.
Rather than leave the car there rotting at the dealership, I elected to retrieve it yesterday (Wednesday) and bring it back for the module install next week.
Very frustrated that they didn't seem to have any sense of urgency in trying to get the part overnighted via FedEx or similar given that the car had been there 5 days. I wasn't about to leave it there another two days waiting on them to procur the part.
What a nightmare. Hopefully this new control module is the answer.


Hey Joe,

I just sent you an update on your case. Check your PMs for more info. :)

Kim
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#20 OFFLINE   Joe Sofia Sr.

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Posted 02 July 2014 - 11:59 AM

Body Control Module delivered and to be installed and programmed today. Keeping my fingers crossed this solves the issue.

Ford Regional Customer Service now engaged.(thank you Kim)

Hate being on the front end of a problem solving learning curve (6 plus days of trying to ferret out the issue)

Stay tuned.

 

 

 

I am presuming they did acdii. No mechanic here but I'm with you, I believe it to be more of a software issue than a hardware malfunction.

Per the Dealership Service Department. the next step is to replace a control module and program that.

That is on order and supposed to be delivered to the dealer mid-day Friday.

Rather than leave the car there rotting at the dealership, I elected to retrieve it yesterday (Wednesday) and bring it back for the module install next week.

Very frustrated that they didn't seem to have any sense of urgency in trying to get the part overnighted via FedEx or similar given that the car had been there 5 days. I wasn't about to leave it there another two days waiting on them to procur the part.

What a nightmare. Hopefully this new control module is the answer.


Edited by Joe Sofia Sr., 02 July 2014 - 12:01 PM.

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