Jump to content





Welcome to Ford Fusion Hybrid Forum


Sign In  Log in with Facebook

Create Account
Welcome to Ford Fusion Hybrid Forum, like most online communities you must register to view or post in our community, but don't worry this is a simple free process that requires minimal information for you to signup. Be apart of Ford Fusion Hybrid Forum by signing in or creating an account.
  • Start new topics and reply to others
  • Subscribe to topics and forums to get email updates
  • Get your own profile page and make new friends
  • Send personal messages to other members.
 
Guest Message by DevFuse

Posted Image
Register your Fusion Hybrid at the official Ford authorized registry here.


Photo
- - - - -

"Deep Sleep Mode Activated" message


  • Please log in to reply
64 replies to this topic

#41 OFFLINE   rjrfusion

rjrfusion

    New Member

  • Fusion Hybrid Member
  • 38 posts
  • Region:U.S. Northeast
  • Location:New Jersey
  • Current Vehicle:Fusion Platinum Hybrid
  • My Hybrid's Year:2017

Posted 22 April 2017 - 01:37 PM

Thanks,  My "writer" had no clue.  But my prior writer is the head writer is more aware of the car but not enough.  They do not have a full time "EV" gu y so they have the car sitting in lot waiting for that so-called person and the ford rep to come and look at the issue.  

 

I see you have the 2017 Platinum which is what I have in gray.  Other than this issue, which is major, I love the car.









Lose this advertisement by becoming a member. Click here to create a free account.


#42 OFFLINE   lolder

lolder

    Fusion Hybrid Addict

  • Fusion Hybrid Member
  • 1,829 posts
  • Region:Decline
  • Location:Florida
  • Current Vehicle:2010 FFH 501A Trim
  • My Hybrid's Year:Decline

Posted 22 April 2017 - 03:45 PM

Ford has been selling this type of hybrid since 2004 Escapes. Lack of dealer maintenance knowledge is scandalous.



#43 OFFLINE   murphy

murphy

    Fusion Hybrid Addict

  • Fusion Hybrid Member
  • 1,505 posts
  • Region:U.S. Northeast
  • Location:PA
  • Current Vehicle:2013 Fusion Energi Titanium

Posted 23 April 2017 - 05:33 AM

You have 3 choices (way I see it).

 

1. Buy a trickle charger for those times away from home (as murphy suggests).  Also consider a jump pack.

I used this pack 50 times on my last hybrid (Honda Insight with anemic 12V).  At 1700 peak amps it might be overkill (murphy?) for $130 (I paid $50 more 2 years ago).  This unit has long cables so you can place it on the ground (maybe).  It turns itself on and off and is idiot proof.  There are smaller ones.

 

I use a 7 AH gel cell battery with a 12 gauge jumper cable that I made.  Only enough current to pull in the contactors to connect the HVB to the car is needed.  Having more available doesn't hurt anything except maybe your wallet.



#44 OFFLINE   rjrfusion

rjrfusion

    New Member

  • Fusion Hybrid Member
  • 38 posts
  • Region:U.S. Northeast
  • Location:New Jersey
  • Current Vehicle:Fusion Platinum Hybrid
  • My Hybrid's Year:2017

Posted 30 April 2017 - 02:04 PM

Car will be at dealer 2 weeks this wednesday.  Received a text from dealer service dept "have the Tech on the phone with the "Hybrid specialist".  Lets see what happens this week?!!  Don't want a car in which I need to carry around a charger just in case.  Looked up lemon law in NJ and the car/service is now qualified for submitting an application.



#45 OFFLINE   dano99487

dano99487

    New Member

  • Fusion Hybrid Member
  • 13 posts
  • Region:U.S. Northeast
  • Location:Jersey Shore
  • Current Vehicle:2017 Ford Fusion Hybrid
  • My Hybrid's Year:2017

Posted 02 May 2017 - 07:14 AM

HEY RON,

                       Sorry to see you had the issue again. I see the first time they just replaced the battery just like my first time. The second time when I found the car dead,

I posted what they did the second time, it is on page 2 ,previous page...since they are both All American Ford dealers, maybe they can call the Point pleasant Dealer

and see what they did, It's been almost 9 weeks since they did the updates and I have not had any issues...( fingers crossed lol )...If you want message me and I'll give

you my cell number and we can compare issues. I also looked up the lemon laws for New Jersey and was getting ready to pull trigger if it happened again. Let me know. Dan


  • Timewellspent likes this

#46 OFFLINE   rjrfusion

rjrfusion

    New Member

  • Fusion Hybrid Member
  • 38 posts
  • Region:U.S. Northeast
  • Location:New Jersey
  • Current Vehicle:Fusion Platinum Hybrid
  • My Hybrid's Year:2017

Posted 02 May 2017 - 07:52 PM

Dan, 

 

Got the car back today after two weeks.  The Ford "engineers" came up with a radio issue.  Apparently when you shut the radio off it really did not turn off which put the car into sleep mode or killed the battery.  Believe this?  Not sure if I do.  They are leaving my case open for awhile... I will be away in June for 10 days.  Good time to find out if the car dies:(

 

The service rep has been very helpful/understanding.  He informed ford that next time this happens I'm going to go into the buyback plan.  Love the car but now I'm glad I only have a 2 year lease.

 

Also, looking forward to warm weather and going "down the shore":)

 

Ron



#47 OFFLINE   dano99487

dano99487

    New Member

  • Fusion Hybrid Member
  • 13 posts
  • Region:U.S. Northeast
  • Location:Jersey Shore
  • Current Vehicle:2017 Ford Fusion Hybrid
  • My Hybrid's Year:2017

Posted 03 May 2017 - 07:05 AM

Ron,

            Glad to here you got your car back. It's amazing how all these cars across the country are having these same issues and FORD can't get their act together.

Everyone on here with the same issues, and their ford dealer does different things to try to fix them. Ford engineering should be on top of this and send out TSB"s to fix this

Sh-t once and for all...It's funny because yesterday I was reading the posts on the window bounce back issues. When I first picked up car on jan 20th ,2017 it was raining

so I didn't open the windows until the next day. Bam. Both driver and pass front windows are bouncing back and not closing, Next day at work and a little research I found

a Ford video on how to reset windows...It worked but every once in awhile they don't. Yesterday was one of those days. My front passenger window will bounce back to 3/4 open. When I put it all the way down there is still some glass sticking up, the drivers window goes all the way down, so it will never close right because its out of whack.

Looks like another trip back to dealer...Love the car, but this stupid sh-it is getting old.. :sos:

                                                                           DAN ( from down the shore :) )



#48 OFFLINE   rjrfusion

rjrfusion

    New Member

  • Fusion Hybrid Member
  • 38 posts
  • Region:U.S. Northeast
  • Location:New Jersey
  • Current Vehicle:Fusion Platinum Hybrid
  • My Hybrid's Year:2017

Posted 03 May 2017 - 07:25 PM

So I too have same window issues as well as take issue with poorly designed rear license plate holder (bottom of plates do not stay in the rubber buttons) which rattles when I close the trunk.  Both of which i put on my list for repairs when brought to Ford.  When i got the car back they did not fix the license plate, don't know about the windows yet.  I believe they have a fix besides the hold down of the button for 3 seconds which we can do but does not last long.

 

So are you in PPBeach or PPBoro?



#49 OFFLINE   jrethi

jrethi

    New Member

  • Fusion Hybrid Member
  • 1 posts
  • Region:U.S. Northeast
  • Location:Philadelphia
  • Current Vehicle:2017 Fusion Hybrid Titanium
  • My Hybrid's Year:Decline

Posted 20 June 2017 - 10:30 AM

Keep getting the "Deep Sleep Mode Activated" message on my cell phone. Tried to drive my car on Saturday and had no power at all. Had to have it towed to the local dealership. They ran a check on the battery and said everything checks out ok and the battery has no issues. Told them about the updates I have read about on this site. Thank you to those that have posted.

This morning I get another "Deep Sleep Mode Activated" so I called the dealership soon as they opened. Waiting to hear what they have to say now.

Last night when they wanted me to pick up my car, the service tech informed me that I can still open the door with the key using the lock under the handle. I informed him that getting into the car was not my problem, turning the car on was this issue! Happy they were willing to keep the car for the night.

 

Also have had a problem with the driver and front passenger window automatically going down soon as it goes up. Service department says they can't find anything wrong with that as well. Very frustrating to have a new car and have the service department tell me nothing is wrong it.



#50 OFFLINE   murphy

murphy

    Fusion Hybrid Addict

  • Fusion Hybrid Member
  • 1,505 posts
  • Region:U.S. Northeast
  • Location:PA
  • Current Vehicle:2013 Fusion Energi Titanium

Posted 20 June 2017 - 11:20 AM

Deep sleep means that the 12 volt battery voltage is too low so it shuts down everything possible to minimize drain on the battery.  If its completely dead a jumper battery connected to the terminals under the hood will get it going again.  Are you leaving anything connected to the power ports when the car is off?  They stay on for 70 minutes after shutdown which puts a drain on the battery.

 

Have the windows reprogrammed to relearn where the stops are.  Have you installed vents at the top of the windows?  That would necessitate reprogramming.



#51 OFFLINE   stlouisgeorge

stlouisgeorge

    Fusion Hybrid Member

  • Fusion Hybrid Member
  • 137 posts
  • Region:U.S. Mississippi
  • Location:Saint Louis
  • Current Vehicle:Ford Fusion Hybrid Platinum (Shadow Black)
  • My Hybrid's Year:2017

Posted 20 June 2017 - 11:27 AM

It's your 12V battery. We have more than dozen others with this issue (poor quality 12v batteries from Hermasillo). I have a theory this is happening at a high rate to Platinum trim or Titaniums with some common option that is draining power.

Go to Ford.com and find a "Certified Electric Vehicle Repair" facility in your area. It won't feel right going to another dealer, but for electric issues it is worth it. Ask the senior service manager for the "certified electric tech" But who is the senior service manager? Find out by standing and watching the service writers for a few minutes hiding over in the corner (don't pull your car in yet). The one you want will have a "flock" of other.service writers and mechanics hovering around them. The electric techs are trained by Ford on the Energi models and know the ins and outs for electric vehicles in general.

The electric tech diagnosed the issue (even investigating the 3 Oasis bulletins I gave them). I just had a dead 12v -- no service bulletin. The interesting thing was the service manager told me:

"Joe [the electric tech] ran a special procedure to "marry" the new 12v battery to the Fusion Hybrid -- he even trained the other techs on how to do that. You are lucky we have our.monthly barbecue today or he.wouldnt be here. It's his day off!"
  • jrethi likes this

#52 OFFLINE   stlouisgeorge

stlouisgeorge

    Fusion Hybrid Member

  • Fusion Hybrid Member
  • 137 posts
  • Region:U.S. Mississippi
  • Location:Saint Louis
  • Current Vehicle:Ford Fusion Hybrid Platinum (Shadow Black)
  • My Hybrid's Year:2017

Posted 20 June 2017 - 12:40 PM

jrethi,
 
Concerning your window 1up/1down issue.  Lots and lots of Ford vehicles have had this issue over recent years.  You can find dozens of YouTube videos out there demonstrating how to do the "up and hold", then "down and hold" and repeat procedure. My favorite is the one from several years ago where the guy specifies you have to hold your hand in the window opening while it raises to get it to work.
 
YOU PROBABLY DON'T HAVE THAT ISSUE.  There is a minor programming issue with many of the 2017 Ford Fusion models.  Ask your dealer to check for Oasis SSM 46359 (and also 46491)
 
Check the last (latest) postings on this thread concerning 2017 models (which don't respond to the up/down up/down up/down procedure "fix")
 


Edited by stlouisgeorge, 20 June 2017 - 12:49 PM.


#53 OFFLINE   kblair

kblair

    New Member

  • Fusion Hybrid Member
  • 2 posts
  • Region:U.S. Southern Atlantic
  • Location:Virginia
  • Current Vehicle:Fusion Hybrid, Platinum
  • My Hybrid's Year:2017

Posted 25 June 2017 - 08:44 PM

Any advice on the "Manual Start" to come out of deep sleep mode?  How do you do that?

 

By the way, this was helpful.  I have a 2017 Fusion Hybrid Platinum.  I love my car but hadn't had the "deep sleep mode" message previously.  I was down for four days after surgery and my car is now dead....  I went to start it today and... No power, no locks, no lights, no nothing.  I tried to jump start it, no joy.  Tried to disconnect the battery and reconnect, no joy...  Now I'm forced to use road side assistance to have my car removed from my garage and transported to the dealer (not a fan of a tow or flat bed for my car).

 

I'm hoping someone from Ford is monitoring this site and the Engineers are working to resolve this issue.  Very disappointing.  We're a Ford family... Father and Grandfather retired, I was Detroit born and raise, owned 17 vehicles in the past 29 years, this is my second Hybrid Fusion.



#54 OFFLINE   lolder

lolder

    Fusion Hybrid Addict

  • Fusion Hybrid Member
  • 1,829 posts
  • Region:Decline
  • Location:Florida
  • Current Vehicle:2010 FFH 501A Trim
  • My Hybrid's Year:Decline

Posted 26 June 2017 - 04:22 AM

What's the problem for "flat bed"?



#55 OFFLINE   kblair

kblair

    New Member

  • Fusion Hybrid Member
  • 2 posts
  • Region:U.S. Southern Atlantic
  • Location:Virginia
  • Current Vehicle:Fusion Hybrid, Platinum
  • My Hybrid's Year:2017

Posted 26 June 2017 - 04:18 PM

Quick update, While my salesman (same one for the past 10-12 years) had heard of the problem with cars on the lot, he hadn't heard of "deep sleep mode".  Neither had the lead technician, neither had the resident hybrid expert. 

 

My tow arrived, the guy had a super charger, hooked it up and the jump worked this time.  Immediately got the HEV Alert on FordPass and in the cockpit, regardless...  drove it to the dealer, showed them the FordPass messages.  The lead tech at the dealer did some research before I got there and came up with the same info I've seen here so they're on it.  Hopefully it's just the battery.

 

On Flat Beds....  I just didn't want to tow my ride.



#56 OFFLINE   murphy

murphy

    Fusion Hybrid Addict

  • Fusion Hybrid Member
  • 1,505 posts
  • Region:U.S. Northeast
  • Location:PA
  • Current Vehicle:2013 Fusion Energi Titanium

Posted 26 June 2017 - 04:38 PM

There are many microprocessors in the car.  Most of them are on all of the time.  To avoid this problem in the future get a reliable battery charger. that has a maintenance mode, and connect it to the jump points under the hood when you have to leave the car sit unused.  Because of its design a wet cell lead acid battery is permanently damaged if allowed to become discharged.  It is the wrong battery type for this application.  Unfortunately the right battery, an AGM battery, costs about twice as much as the wet cell battery.  It can also become discharged but that does not damage an AGM battery.  I replaced mine with an AGM battery 3.5 years ago.  It wasn't easy as I had to remove the battery tray and cut the end off of it to make it fit and jury rig a way to secure it in place. 

 

It is usually not a problem if the car is driven every day.  Mine sometimes sits for a week so it was a problem for me.



#57 OFFLINE   rjrfusion

rjrfusion

    New Member

  • Fusion Hybrid Member
  • 38 posts
  • Region:U.S. Northeast
  • Location:New Jersey
  • Current Vehicle:Fusion Platinum Hybrid
  • My Hybrid's Year:2017

Posted 28 June 2017 - 06:12 PM

I have/had the same two issues, windows and deep sleep mode/car dying.  The windows I still have on and off.  When I self fix them by holding button down it works for a few weeks then the issue returns.

 

The bigger issue with deep sleep/car dead has been fixed (so far x-fingers)

1.  I took a picture of each of the 7 "deep sleep" notices I got on my ford pass (using my iPhone).  Many times the car went into deep sleep mode multiple times a week.  Deep sleep should only go into effect when you have not used the car more than 14 days to reserve power.  (note: The second time the car died they replaced the battery since it was shown to be low of power).   When my car was towed back on the flatbed after the car died for the 3rd time I provided the photos to my service tech who was also surprised of this notice.  Photos do a great job of showing them you are not nuts.  

2. My car was kept for around 12 days, half of which it was sitting waiting for a hybrid service rep.

3. Once they reviewed the car they found that the radio power stayed on while the car was shut down. You could not hear the radio or see any lights.  The power was draining the 12v battery which kicked on the "deep sleep" mode. 

4. Its been two months with the car back and no deep sleep notice since.

 

Have your service rep check the radio and anything else that could stay on that could drain your battery.  



#58 OFFLINE   stlouisgeorge

stlouisgeorge

    Fusion Hybrid Member

  • Fusion Hybrid Member
  • 137 posts
  • Region:U.S. Mississippi
  • Location:Saint Louis
  • Current Vehicle:Ford Fusion Hybrid Platinum (Shadow Black)
  • My Hybrid's Year:2017

Posted 28 June 2017 - 07:45 PM

We are not alone!

 

Here are a bunch of "2017 Ford Fusion Dead Battery" discussions to consider. A nice poll over at the Fusion Sport forum..

A well done discussion over at the 2017 Ford Fusion Sport forum on this issue.
View Poll Results: How long has your dead battery Sport been in with the dealer?

Here is a video on the issue for Oasis SSM 46433, & 46395 (CD player drains battery)
2017 Ford Fusion Sport BATTERY DRAIN!

More at the 2G Fusions club..
ACM/Battery Drain Issue - 2017 Fusion

Another..
Dead Battery Syndrome - 2017 Ford Fusion, Explorer, Lincoln MK-Z

Reddit
Ford Fusion Sport 2017 Dead Battery Issue


Edited by stlouisgeorge, 28 June 2017 - 07:52 PM.


#59 OFFLINE   rjrfusion

rjrfusion

    New Member

  • Fusion Hybrid Member
  • 38 posts
  • Region:U.S. Northeast
  • Location:New Jersey
  • Current Vehicle:Fusion Platinum Hybrid
  • My Hybrid's Year:2017

Posted 09 July 2017 - 04:05 PM

I believe my dead battery issue is finally dead.  I was away for 8 days with the car sitting idle came back home and it started right up.  Looks like they fixed my issue which was the radio not shutting off.


  • stlouisgeorge likes this

#60 OFFLINE   timmiek

timmiek

    New Member

  • Fusion Hybrid Member
  • 4 posts
  • Region:U.S. Great Lakes
  • Location:Ohio
  • Current Vehicle:Ford Fusion Hybrid
  • My Hybrid's Year:2017

Posted 26 July 2017 - 09:10 AM

UPDATE!!!!

                      Just picked up car from dealer...Here is what they did...

 

                 Performed parasitic draw test--none found at this time.

Checked Oasis and found SSM 46433& 46128.

Reprogram ACM

Reprogram DDM

Let vehicle sit for two days outside--vehicle starts and shows no sign of a draw.

 

                                 Basically they did some updates...We ill see what happens... Wish me luck...lol

Hi what is Oasis check?






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

Privacy Policy Terms of Service ·