Ford, Lincoln Dealers Use Tablet Technology to Improve Customers’ Service Experience

[Ford Super News Ticker]

Ford and Lincoln service centers are putting customers’ vehicle information where service advisors can best use it – at their fingertips.

 

View the full article

[acdii]

Oh No, this is what Verizon does. hate it.

 

Then again, I know a few Salesman who are not computer savvy, so might be a fun experience.

[nv rick]

I only skimmed the article, so don't know if this applies, but...The last time I was at my Lincoln dealer (for a free car wash) I was greeted with a digital sign saying "Welcome Mr. B*****" in bright red letters. Apparently they have a scanner that reads the VIN. There is apparently no need for the service writer to do anything but check the mileage and why I was there. As I was only there for a free lifetime wash, I can only assume that when I come in for service, there will only be a need for them to ask if any of my personal info such as address, phone number, etc has changed, and what I am there for.

This dealer, Findlay Lincoln of Henderson, continues to make visits more comfortable and pleasant all the time. One thing I really appreciate is that the service writer will come and find me to let me know when the car is done. I don;t have to listen for a page. The last dealer I dealt with used a paging system to let customers know when their car was done. One time, I didn't hear the page, and when I asked when the car would be done, I was told it was ready over a half hour ago! They only paged once and that was it. I really let the service manager know how I liked THAT system!

[acdii]

My dealer doesn't page, the SA comes out and personally tells you it is ready.

[GrySql]

I've been to a three different Dealers lately and none use paging unless the SA can't find the customer.

Each Dealer has had a different 'feel' in the Service Department.

My super Ford/Lincoln Dealer with 150 service bays is so professional, sharp clean uniforms and 4 Drive-in lanes, it's just a long drive.

The closest local Ford Dealer I went to last week was very friendly but had 16 service bays, with cars parked sideways in between for the simple stuff.

The other nearby Ford Dealer is sort of 'country howdy', but their new Service Manager is improving the customer experience.