Special Service Messages (SSM's)

[GrySql]

SSM 44931 - Vehicle Health Report Inoperative with Aftermarket Device Plugged Into Data Link Connector

Some 2008-2015 Ford/Mercury/Lincoln vehicles equipped with SYNC may exhibit a message indicating Vehicle Needs 200 Miles on it to perform a Vehicle Health Report (VHR). If this message is displayed, inspect for an aftermarket device that is plugged into the Data Link Connector (DLC). Refer to Workshop Manual (WSM), Section 418-00 Module Communications Network, Description and Operation. If an aftermarket device is found, do not perform a repair or attempt a module update as the device must be removed from the DLC for SYNC VHR to operate properly. After removing an aftermarket device, cycle the ignition key once and perform a short drive to update the odometer reading. If the SYNC VHR is still not operating properly, refer to the WSM, Section 415-00 Information and Entertainment System fordiagnosis by DTC or symptom.

[GrySql]

SSM 44939 - 2013-2015 Fusion/MKZ - Dust Intrusion

Some 2013-2015 Fusion/MKZs may exhibit dust intrusion into the passenger compartment. This is likely due to the accumulation of dust that collects just outsideof the door seal(s), and can get drawn into the passenger compartment as the door is opened. Dust intrusion in this scenario should be considered a normal characteristic of the vehicle due to the environment and/or dirt roads that the vehicle is being subjected to and no repairs should be attempted. Compare to a like unit in a similar environment.

[hybridbear]

SSM 44961 - 2011-2015 Various Vehicles - Global Positioning Satellite Module (GPSM) - Inaccurate Location Or Offset Displayed After Seasonal Tire Change

Some 2011-2015 Vehicles with MFT or MLT and Navigation may display incorrect vehicle position after installing seasonal tires. These inaccuracies will correct/recalibrate over time if tires are within the recommended size. Use Owners Guideto verify proper size, load index, and speed rating. If the tires are not the correct specification for the vehicle, do not perform a repair attempt. If proper tires are installed and the concern persists refer to Work Shop Manual, Section 415-00 for diagnosis by DTC or symptom. Note: Removing GPSM power for 2 minutes will clear GPSM calibration and greatly reduce the time it takes for the system to correct/recalibrate. The system will typically recalibrate within 20 minutes of driving around 40 MPH with a clear view of the sky and a turn performed every few miles with the GPSM power restored.

[GrySql]

SSM 44977 - 2014 Fusion, 2014-2015 MKZ Built On Or Before 1/17/2015 - Active Park Assist Finishes Too Early

Some 2014 Fusion and 2014-2015 MKZ equipped with Active Park Assist may exhibita concern of the Active Park Assist system finishing or completing an active park assist event early without the vehicle becoming parallel with the curb. To correct the concern on Fusions, update the PSCM to the latest calibration using IDS version 94.03 or higher. For MKZ built on or before 1/17/2015, update the PSCMand the PAM to the latest calibration. If the MKZ is built on 12/2/2014 and through 1/17/2015, the latest PSCM software may already be installed, but the PAM should still be updated. Use causal part 3504 and applicable 12651D labor operations from section 10 of the SLTS manual.

[hybridbear]

SSM 45008 - 2013-2015 Fusion Energi - DTC P0A81 And/Or P0A82 - Open Battery Cooling Fan Fuses F35 Or F36 - Intermittent Battery Draw - Built On Or Before 11/1/2014

Some 2013-2015 Fusion Energi vehicles built on or before 11/1/2014 may exhibit possible DTCs P0A81 or P0A82 stored in the BECM, open battery cooling fan fuses F35 or 36, or an intermittent 12 volt battery draw. This may be due to a short on the cooling fan circuits. To verify, remove the driver's side trunk liner and look for a shorted harness for the take-out to C4434 and C4435 on the HV batterycage bracket. The bracket attaches the HV battery cage to the body. Refer to the wiring diagram for the location of C4434 or C4435. Repair and relocate the harness as necessary using the applicable wiring repair labor operation from section 10 of the SLTS manual.

[hybridbear]

SSM 45012 - 2013-2015 Fusion/MKZ, 2015 MKC, 2015 Mustang - Steering Column Controls Inoperative With Possible U0212 - Built On Or Before 3/20/2015

Some 2013-2015 Fusion/MKZs, 2015 MKCs, or 2015 Mustangs may exhibit the steering column controls such as turn signals, radio controls, and low speed wipers being intermittently inoperative with a possible U0212 in multiple modules. First, correct any HS2 CAN network issues that may be present if various other HS2 CAN U-codes are present. If no network issue is present and the vehicle is built on or before 3/20/2015, reprogram the SCCM to the latest calibration using IDS release 94.04 and higher. Remove and reinstall fuse F13 if the SCCM will not communicate in order to accept the calibration update. Replace the SCCM if communication with the module can't be restored. Use applicable 12651D labor ops and causal part 3F791 for reflash only.

[hybridbear]

SSM 45041 - 2013-2015 Fusion S And SE - Inadvertant Or Unintended Heated Seat Operation

Some 2013-2015 Fusion S and SE model vehicles equipped with heated seats may experience inadvertent or unintended heated seat activation. The activation of theheated seats can occur due to the inherent sensitivity of the heated seat capacitive button on the instrument panel adjacent to the radio controls. A brush of the hand or finger 3 to 5 millimeters away from the switch can activate a capacitive switch without physically touching or pressing the button. No repairs should be performed for this condition.

[hybridbear]

SSM 45044 - 2013-2014 Various Vehicles - Instrument Cluster Lens Or Masks Available

For Various 2013-2014 Vehicles the Instrument Cluster lens, base part number 10887, or mask, base part number 10890, are now available should the Instrument Cluster plastic lens become discolored, scratched, blurred, cracked, or other cosmetic concerns that do not affect the operation of the Instrument Cluster. Refer to section 413-01 of the appropriate WSM for Instrument Cluster lens or mask removal and installation procedure. Refer to the Warranty and Policy Manual for appropriate coverage.

[hybridbear]

SSM 45081 - 2013-2015 Fusion/MKZ, 2015 F-150, 2015 Mustang, and MKC-Reverse Park Aid Camera Active Gridlines Inoperative After Battery Disconnect Or Component Service

Some 2013-2015 Fusion/MKZ, 2015 F-150, 2015 Mustang, and MKC (Auto-Park only) equipped with a Reverse Park Aid Camera may have the Active Gridlines missing or inoperative after a battery disconnect, module disconnect, or module replacement that is associated with the Reverse Park Aid Camera system. Operation should return after the vehicle is driven straight on a flat/smooth road at 20 km/h (12 mph) or more with minimal steering input for 30 seconds. Abort this step at any time to maintain safe driving. Workshop Manual section 413-13 Pinpoint Test Y (Fusion), or Pinpoint Test D (Mustang, MKC, MKZ) have been updated with this information. If still inoperative, it may be necessary to disconnect the battery for 5 minutes with the driver’s door open, then drive the vehicle for 5 miles in normal city driving before performing the above procedure.

[hybridbear]

SSM 45080 - 2013 - 2015 Fusion, 2014 - 2015 Fiesta, MKC, MKZ, and 2015 Mustang, F150 Vehicles May Be Put Into Dynamometer Mode (Dyno Mode) Inadvertently

Customers may inadvertently enter Dyno Mode. This can occur with Key on, EngineOff and actuating certain controls such as shift to reverse, clutch, brake, and accelerator. This can result in temporarily displaying ABS lights, Traction lights, and Brake Service Messages with no related symptoms or Diagnostic Trouble Codes. Dyno Mode is exited when the vehicle is driven away with all messages turning off. Manual Transmission vehicles are more susceptible to this condition. Should this occur make no repair attempt. Return the vehicle with an explanation of the issue and assurance that the vehicle is performing to design intent.

[GrySql]

SSM 45081 - Effective April 29 2015

2013-2015 Fusion/MKZ, 2015 F-150, 2015 Mustang, and MKC-Reverse Park Aid CameraActive Gridlines Inoperative After Battery Disconnect Or Component Service

Some 2013-2015 Fusion/MKZ, 2015 F-150, 2015 Mustang, and MKC (Auto-Park only) equipped with a Reverse Park Aid Camera may have the Active Gridlines missing or inoperative after a battery disconnect, module disconnect, or module replacementthat is associated with the Reverse Park Aid Camera system. Operation should return after the vehicle is driven straight on a flat/smooth road at 20 km/h (12 mph) or more with minimal steering input for 30 seconds. Abort this step at any time to maintain safe driving. Workshop Manual section 413-13 Pinpoint Test Y (Fusion), or Pinpoint Test D (Mustang, MKC, MKZ) have been updated with this information. If still inoperative, it may be necessary to disconnect the battery for 5minutes with the driver’s door open, then drive the vehicle for 5 miles in normal city driving before performing the above procedure.

Edited May 30, 2015 by GrySql

[GrySql]

SSM 45090 - Effective May 01 2015

2013-2016 Fusion/MKZ, 2013-2015 C-Max, 2015 F-150/MKC - P062C Sets After ModuleProgramming - Cycle Ignition Off For 60 Seconds

Some 2013-2016 Fusion/MKZ, 2013-2015 C-Max, 2015 F-150/MKC vehicles may have anilluminated malfunction indicator lamp with DTC P062C that is set after performing a module programming procedure or some other service routine with the scan tool. This is likely due to the different module resets that can occur at different times for the various modules on the vehicle. If the code was not present until after performing an action with the scan tool, cycle the ignition off for 60 seconds before cycling the ignition back on. This will allow enough time for themodules to all time out, and then all turn back on together.

Edited May 30, 2015 by GrySql

[GrySql]

SSM 45098 - Effective May 06 2015

2013-2015 C-Max PHEV and Fusion PHEV - Battery Energy Control Module (BECM) DTCP0B13

Some 2013-2015 C-Max PHEV and Fusion PHEV vehicles may exhibit DTC P0B13 in theBattery Energy Control Module (BECM). This DTC may set erroneously when connecting the vehicle to an electric vehicle charging station or charging cable. To resolve this concern, reprogram the BECM to the latest calibration using IDS release 95.02 and higher. Select PCM reprogramming to initiate BECM reprogramming with a coordinated software flash. Make sure you are connected to the internet whenentering module programming to obtain the latest updates. Calibration files mayalso be obtained at www.motorcraftservice.com. If additional DTCs are present, refer to the workshop manual (WSM) and complete normal diagnosis after programming. For warranty claiming, use causal part 10B687, and use applicable 12651D labor operations in SLTS manual Section 10.

Edited May 30, 2015 by GrySql

[GrySql]

SSM 45113 - Effective May 8, 2015

2010-2013 Fusion Hybrid, 2010-2011 Milan Hybrid, 2011-2012 MKZ Hybrid - Change To Recreational Towing Procedure To Reduce Battery Drain

Some 2010-2013 Fusion Hybrid, 2010-2011 Milan Hybrid, and 2011-2012 MKZ Hybrid vehicles may exhibit a battery drain while being flat towed when following the owner’s manual instructions that specify the key remain in the accessory position. This information was changed in the 2014 model year Fusion Hybrid owner’s manual to indicate the ignition can be shut off and does not have to be left in the accessory position once placed in Neutral. Print off and provide to the customerthe updated Recreational Towing instructions in the Towing section of the 2014 Fusion Hybrid owner’s manual. The key does not have to be left in the accessory position after the transmission is placed in neutral.

Edited May 30, 2015 by GrySql

[GrySql]

SSM 45123 - Effective May 14 2015

Various SYNC Equipped Vehicles – Apple iOS 8 and or iPhone 6 Functional Issues

Some customers with SYNC equipped vehicles may experience Bluetooth connectivity issues after upgrading to Apple iOS 8/8.01/8.02 or using an iPhone 6 with SYNC. This is not a SYNC hardware or software concern. Apple advised that release iOS 8.1 resolved Bluetooth connectivity issues. Please direct customers to update to Apple iOS 8.1 or later. If this doesn't resolve customer connectivity concerns, direct customer to the following Apple support URL: http://support.apple.com/kb/ht6473.

Edited May 30, 2015 by GrySql

[GrySql]

SSM 45143 - Effective May 28, 2015

 

2013-2015 Fusion/MKZ - Interior Window Condensation Or Fogging - Remote Start Climate Control Menu Items Grayed Out In The Instrument Cluster
Some 2013-2015 Fusion/MKZs may exhibit interior window or windshield condensation after sitting overnight. If the vehicle is equipped with remote start, the remote start climate control menu items may be unselectable or grayed out in the instrument cluster. To correct the concern, reprogram the FCIM to the latest calibration using IDS release 95.04 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. Use applicable 12651Dlabor operations from section 10 of the SLTS manual, and use causal part 19B555for reflash only.

Edited May 30, 2015 by GrySql

[GrySql]

SSM 45161 - Effective June 10, 2015

2013-2015 C-MAX, MKZ/Fusion Hybrid With 2.0L ATK Or 2.5L engine – DTC P0340 And/Or P0344 - Cam Position Sensor
Some 2013-2015 C-MAX, MKZ/Fusion Hybrid vehicles equipped with 2.0L ATK or 2.5L engines may exhibit a MIL with DTC P0340 and/or P0344. Prior to normal diagnosis, check the date code of the camshaft position sensor. If the sensor build date is on or before 2/5/2015, replace the sensor. Refer to WSM, Section 313-14.

Older service parts could result in the vehicle returning with the same DTCs. The date code is a 4 digit code located on the side of the sensor when holding it with the electrical connector at the 3:00 position. The first two digits of the build date are the day in the month (e.g., 1-31). The third digit is the month (e.g., 1-9 = Jan-Sept, O=Oct, N=Nov, D=Dec). The last digit is the year (e.g., 3=2013, 4=2014). For example, Dec 13, 2013 = 13D3, and Jan 1, 2014 = 0114. Use applicable 12650D60 labor op from Section 10 of SLTS.



[GrySql]

Effective Jun 23 2015

SSM 45180 - Integrated Diagnostic System (IDS) Session File Upload Request When Replacing APowertrain Control Module (PCM)

Ford Motor Company engineering uses Integrated Diagnostic System(IDS) session file data provided by Dealer technicians to improve Powertrain Control/Emissions Diagnosis (PCED) diagnostic routines. Engineering is requesting that Dealer technicians save and upload IDS session file data when performing vehicle diagnosticroutines that lead to PCM replacement in order to continually improve vehicle diagnostics and product quality. Please review the “How to Send an IDS Session File Containing Recordings” Job Aid on the Professional Technician Society (PTS) under Service Tips for further information on uploading vehicle sessions. This process is quick and easy to perform and will greatly assist engineering in the improvement of current and future diagnostic procedures.

[GrySql]

Effective Jun 23 2015

SSM 45181 - 2012-2016 Mutliple Vehicles- Windshield Cleaning Procedures

Some 2012-2016 vehicles may exhibit windshield contamination from car wash chemicals and environmental fallout such as tree sap, chemicals, wax or bugs. This contamination can appear to be a defect in glass and can occur on the exterior orinterior surface of the windshield. Glass replacement is not necessary for these conditions. Owner Guides are in process of being updated with the following windshield cleaning procedures. Clean the windshield with a non-abrasive glass cleaner. When cleaning the interior of the windshield, avoid getting any glass cleaner on the instrument panel or door panels. Wipe any glass cleaner off these surfaces immediately. If contamination still exists use steel wool (no greater than0000 grade to avoid scratching) in a circular motion and rinse with water.

Edited June 25, 2015 by GrySql

[GrySql]

Effective June 29, 2015

SSM 45196 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy

Some 2013-2016 Model Year Vehicles may exhibit a concern in which the PerimeterAlarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and thedealership is attempting to program new keys to the vehicle. The Workshop Manual (WSM), Section 419-01A Perimeter Anti-Theft Alarm - System Operation and Component Description has been updated to inform of the Controller Area Network (CAN)Protection Strategy. Follow the procedure outlined to prevent replacement of the Body Control Module (BCM) on CAN Protection Strategy equipped vehicles when original keys are lost and perimeter alarm is active. Refer to the WSM for furtherdetail on the CAN Protection Strategy. Lost keys and replacement of BCM for lost keys is non-warrantable.

[GrySql]

These are similar to SSM's.

They may be of interest if you are experiencing these special problems with your car.

==========

1.

Jul 10 2015 1647-SYNC/MyFord And MyLincoln Touch - Navigation Displays Incorrect - Unable To Locate Vehicle - Built On Or Before 9/30/2014

Some 2013-2015 vehicles equipped with SYNC and/or MyFord Touch, MyLincoln Touchand built on or before 9/30/2014 may exhibit a voice prompt indicating SYNC Services Traffic, Directions or Information (TDI) is unable to locate the vehicle. MyFord Touch equipped vehicles with navigation may also exhibit the vehicle location displayed off road from the current vehicle position, the last known vehicle location being displayed instead of current location, a screen message indicating a Navigation Fault. Reprogram the Global Positioning Satellite Module (GPSM)to the latest calibration using IDS release 96.02 or higher.

 

2.

Jul 10 2015 1646-2011-2015 Various Vehicles - Heated Steering Wheel Module Inoperative After Module Programming

Some 2014-2015 Fusion, 2015 F-150, MKZ, MKC, 2013-2015 Super Duty, Explorer, Taurus, MKS, MKT and 2011-2015 MKX vehicles equipped with a heated steering wheel may exhibit a condition where the heated steering wheel function becomes inoperative and the heated steering wheel module (HSWM) fails an on-demand self-test, but passes the network test. This condition may occur after performing a module programming procedure on some other module. To correct the concern, reprogram theHSWM to the latest calibration using IDS release 96.02 and higher.

 

3.

Jul 10 2015 1644-2014-2016 Fusion Titanium Hybrid And Titanium Energi - Reduced Subwoofer Volume in Electric Vehicle (EV) Mode

Some 2014-2016 Fusion Titanium Hybrid and 2014-2016 Fusion Titanium Energi vehicles equipped with Sony Premium Audio may exhibit a concern of decreased subwoofer performance or decreased subwoofer volume when the gas engine turns off or when the vehicle is in EV mode. To correct the concern update the Audio Digital Signal Processing module (DSP) to the latest calibration using IDS version 96.02 or higher.

Edited July 12, 2015 by GrySql

[GrySql]

.July 13, 2015

 

SSM 45220 - 2013-2015 Fusion/MKZ Hybrid - MIL And/Or Advance Trac Light With Various DTCs -Check C3809 At Evaporative Emissions Leak Detection Control Module

 

Some 2013-2015 Fusion Hybrid or MKZ Hybrid vehicles may exhibit a Malfunction Indicator Lamp, and/or an Advance Trac lamp with various DTCs related to the Evaporative Emissions Leak Detection Control Module and/or a reference voltage related DTCs. DTCs P24BB, P2401, P2138, P193B, P1575, P1450, P0643, P0532, P0463, P0453, P0451, P0442, P0109, P0108 have been reported. For this condition, check C3809 at the Evaporative Emissions Leak Detection Control Module for the presence of corrosion. If corrosion is found, replace the connector using pigtail kit WPT-1349 (DU2Z-14S411-TA) and inspect the pins of the the Evaporative Emissions LeakDetection Control Module for corrosion and replace if necessary. Use applicablewire repair labor operations in Section 10 of SLTS.

Edited July 26, 2015 by GrySql

[GrySql]

July 20, 2015

 

SSM 45230 - 2013-2016 Fusion - Front Fascia Molding Marks - Characteristic Markings For Hermosillo Built Fusions

 

Some 2013-2016 Fusion vehicles built at Hermosillo Assembly Plant may exhibit amold marking on the front fascia where the fascia edge meets the hood about 5 cm (2 inches) from the headlamp fascia point on both sides. The marks may be morevisible on darker colored vehicles. These marks should be comparable to a like colored unit assembled at Hermosillo and considered characteristic. Do not attempt to repair the fascia for this condition. Fusions built at Hermosillo will have a vehicle identification number (VIN) that starts with a 3.

[GrySql]

August, 13, 2015

SSM 45276 - Accessory (Wireless) Keyless Entry Keypad is available with Remote Keyless Entry (RKE) only and the retrieval of Master Code.

The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE) without passive entry/passive start(Intelligent Access). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.

[hybridbear]

Here's one we had missed that I discovered when looking for ones about the Focus Electric.

 

SSM 44776 - 2013-2014 C-Max, 2013-2015 Fusion HEV/PHEV and MKZ HEV, or 2012-2014 Focus BEV - Powertrain Modules Coordinated Flash - Service Tip

Effective Oct 20 2014

2013-2014 C-Max, 2013-2015 Fusion HEV/PHEV and MKZ HEV, and 2012-2014 Focus BEV require a coordinated flash when performing module programming for the ABS, BECM, PCM, SOBDM, or TCM. When module programming is initiated for any of these modules, the IDS will check for software updates for the ABS, BECM, PCM, SOBDM, and the TCM and will automatically install updates to each module that is not already at the latest level. If the coordinated flash is interrupted undesired vehicle operation may result. If the ABS module is programmed during the coordinated flash, DTC C1018 may be present after programming has completed, and the Multi-Calibration Routine must be performed. The Multi-Calibration Routine is found in IDS by selecting Toolbox - Chassis - Braking – Service Routine – Multi-Calibration.