Recalls, CSP's, GSM's and Outstanding Field Service Actions (FSA's)

[GrySql]

This is a new way of cataloging Recalls, General Service Message, Outstanding Field Service Actions (FSA's) and Customer Satisfaction Bulletins on our Forum that is controlled by the Moderators, new data will be added as it becomes available..

Please post any new or omitted Recall or FSA numbers you might have in the Discussion area, they will be updated here, thanks.

---

 

NOTE: This information is not intended to replace or supersede any warranty, parts and service policy, Work Shop Manual (WSM) procedures or technical training or wiring diagram information.

Edited October 18, 2015 by GrySql

[GrySql]

Recall 10B13 – Supplement #2
Certain 2010 Model Year Fusion and Milan Hybrid Vehicles
Powertrain Control Module (PCM) and Antilock Brakes (ABS) Module Reprogramming

 

R10B13.PDF

 

[GrySql]

(FSA) Customer Satisfaction Program 12M02 - Supplement #1
Certain 2011-2014 Model Year Vehicles Equipped with SYNC® and MyFord/MyLincoln TouchTM
Warranty Extension Covering Accessory Protocol Interface Module (APIM) Software and Hardware

 

R12M02.PDF

R12M023.PDF

Edited October 7, 2014 by GrySql

[GrySql]

Safety Recall 13S04

Fuel Delivery Module Leak

 

R13S04.PDF

Edited October 7, 2014 by GrySql

[GrySql]

(FSA) Customer Satisfaction Program 14B03 - Payment Checks

Certain 2013 and 2014 Model Year C-MAX Hybrid, C-MAX Energi, Fusion Hybrid, Fusion Energi, MKZ Hybrid, and 2014 Fiesta Vehicles
Fuel Economy Customer Satisfaction

R14B03.PDF

 

[GrySql]

Recall - Emission Recall 14E02

PCM re-programming

R14E02.PDF

--

Technical info for doing this Recall:

R14E023.PDF

Edited January 4, 2015 by GrySql

[GrySql]

Safety Recall 14S21 - Restraint Control Module

Certain 2013-2014 Model Year C-MAX, Escape, Fusion, and MKZ Vehicles Restraints Control Module Replacement

Airbag Warning Alert and possible other dashboard alert messages.

R14S21.PDF

Edited October 15, 2014 by GrySql

[GrySql]

(FSA) Customer Satisfaction Program 13B07 - (PCM) Powertrain Control Module Calibration

Certain 2013 Model Year C-MAX, Fusion, and MKZ Hybrid Vehicles Fuel Economy Improvement - Powertrain Control Module Calibration

 

R13B07.PDF

Edited October 15, 2014 by GrySql

[GrySql]

FSA Compliance Recall 14C11

Certain 2014-2015 Model Year Fusion and 2015 Fusion Hybrid and Energi Vehicles with Mechanical Key Ignition.
Reprogram Instrument Panel Cluster

 

R14C11.PDF

Edited August 1, 2015 by GrySql

[GrySql]

Safety Recall 15S16

Certain 2012-2014 Model Year Fiesta and 2013-2014 Model Year Fusion and MKZ Vehicles
Door Latch Replacement with Supplement #2.

REASON FOR THIS SUPPLEMENT

• Provide refund claiming instructions for customers that have paid for door latch replacement due to expired warranty coverage.

 

R15S16.PDF

Edited August 16, 2015 by GrySql
use this post area for next Recall

[hybridbear]

There is a new recall: 15S14 Steering Gear Motor Bolt Corrosion

 

This appears to affect all 2013-2015 Fusions & MKZs built at Hermosillo. The date range shows: 2013 Job 1 through March 20,2015 for MKZs and March, 19, 2015 for Fusions.

 

Owner notification will happen in June. Currently dealers are instructed to repair any unsold vehicles following instructions provided by Ford. At this time there are no parts or instructions available to repair vehicles that have been sold. Those instructions will be provided the week of June 15, 2015. The instructions currently provided to dealers just call for rust-proofing the bolts already installed on the cars on their lots. It's possible that instructions for vehicles already on the road will include part replacement.

 

This recall applies to the affected vehicles originally sold in, or currently registered in the following
states:

• Connecticut
• Iowa
• Minnesota
• Ohio
• Wisconsin
• Delaware
• Maine
• Missouri
• Pennsylvania
• District of Columbia
• Maryland
• New Hampshire
• Rhode Island
• Illinois
• Massachusetts
• New Jersey
• Vermont
• Indiana
• Michigan
• New York
• West Virginia

Affected vehicles are identified in OASIS.

 

Sorry the state list is in a goofy order. Ford had the data in a table that went down then across alphabetically which didn't copy well to the forum.

REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, when operated in high-corrosion environments associated with road
salt use, one or more of the three steering gear motor attachment bolts may fracture due to corrosion
cracking. If this occurs, it may result in a loss of power steering assist, increasing the risk of a crash.
The mechanical linkage between the steering wheel and the road is maintained at all times. The
steering system will default to manual steering mode, allowing the vehicle to be steered in a safe and
controlled manner.

 

A separate topic will be started to discuss the recall and its implications as well as repair experiences.

Recall 15S14.pdf

Edited April 29, 2015 by hybridbear

[GrySql]

June 1, 2015

 

Customer Satisfaction Program 15B20

Certain 2015 Model Year Fusion S and Fusion SE
Oil Life Monitor Reset – Instrument Panel Cluster Reprogramming

On your vehicle, the oil change reminder pop-up message (which first appears at 10,000 miles) in the instrument cluster may not properly reset when the “OK” key is pressed to reset the oil life to 100%.

 

R15B20.PDF

 

R15B20C1.PDF

[GrySql]

June 2, 2015

 

EMISSIONS RECALL 15E04

Certain 2013 Model Year Fusion Hybrid (05/11/2012-01/26/2013), and MKZ Hybrid Vehicles (10/25/2012-01/23/2013) - Fuel Delivery Module Inspection and Replacement

REASON FOR THIS EMISSION RECALL

An incorrect (non-hybrid) Fuel Delivery Module (FDM) may have been installed in some of the affected vehicles while making repairs for Safety Recall 13S04.

 

 

R15E04.PDF

[GrySql]

June 11, 2015
Emission Recall 15E03
Certain 2013 Model Year C-Max Hybrid and Energi, Fusion Hybrid and Energi, and MKZ Hybrid Vehicles Powertrain Control Module Reprogramming.

REASON FOR THIS EMISSION RECALL
In some of the affected vehicles, the Powertrain Control Module (PCM) may have been reprogrammed with a service calibration which may unintentionally cause clearing of emission-related data under certain conditions. When this occurs, the vehicle may not pass certain state-required emission/OBD readiness testing.

R15E03.PDF

Edited June 12, 2015 by GrySql

[GrySql]

June 18, 2015

 

Regional Program 15R01: Safety Recall 15S14 – Supplement #2
Certain 2013-2015 Model Year Fusion and MKZ and 2015 Model Year Edge Vehicles Not Covered Under Safety Recall 15S14 - Steering Gear Motor Bolt Corrosion

 

Note: Affected vehicles are identified in OASIS.

R15R01.PDF

Edited June 19, 2015 by GrySql

[GrySql]

May 6, 2015

 

Customer Satisfaction Program 15B16

Certain 2013 through 2014 Model Year MKZ Vehicles with Power Luggage Compartment Lids -

Body Control Module Reprogramming

 

 

R15B16.PDF

 

 

[GrySql]

All the black 18" PVD wheels have defective clearcoat and will be replaced free.

The customer can choose from two replacement wheel options, but black is not an option.

--

CUSTOMER SATISFACTION PROGRAM 15B13
Certain 2013-2015 Model Year Fusion Vehicles with 18” Gloss Black Physical Vapor Deposition Wheels - Wheel Replacement

 

 

R15B13.PDF

Edited July 15, 2015 by GrySql

[GrySql]

This is interesting, posted for the C-Max owners.

==

Jul 21 2015 1689-Customer Satisfaction Program 15B04 - Supplement #1

Certain 2013 and 2014 Model Year C-MAX Hybrid Electric Vehicles (HEV) - 12 Volt Battery Test and Module Software Update. Please see FMCDealer.com for more details.

[GrySql]

Compliance Recall 15C11

DEMONSTRATION / DELIVERY HOLD – (New cars at Dealer only)

Certain 2016 Model Year Fusion and MKZ Vehicles Replace Fuel Tank

 

 

R15C11.PDF 319.88KB 0 downloads

[GrySql]

10/14/2015

GSB 0000026 - Ford Paint Defects / Damage (Warrantable / Non‐Warrantable)

The following is the way Ford Dealer's are instructed to assess any paint defects on a vehicle under warranty. This is a General Service Bulletin and applies to most Ford cars/trucks.

 

G0000026.pdf

---

NOTE: This information is not intended to replace or supersede any warranty, parts and service policy, Work Shop Manual (WSM) procedures or technical training or wiring diagram information.

Edited October 18, 2015 by GrySql

[GrySql]

Nov 10 2015 - Customer Satisfaction Program 14B07

 

Certain 2013 through 2014 Model Year C-Max Hybrid and Fusion Hybrid Vehicles - Transmission Inspection and Repair. Please see FMCDealer.com for more details.

Edited November 11, 2015 by hybridbear