Recall 14S21 - RESTRAINTS CONTROL MODULE REPLACEMENT

[FordService]

I had my car in the shop to get the HVAC repaired when I realized that I also had to get the restraint module repaired. The dealer said that they found the airbag light was on, and that they'll also be repairing that as well. The service guys at Levittown Ford have been pretty solid so far. I hate the fact that my new car is going back for so many repairs but at least I feel that the guys repairing it are good at their jobs. =)

Our techs are Ford-Certified, hytibill; I'm glad they've inspired your confidence! I know it's hard to be separated from your new Fusion Hybrid, but we want to make sure your car is running as smoothly as possible.

 

You're in great hands with Levittown Ford; I'm here if you have any questions. :)

 

The airbag lights (2) have been on intermittently for the last month or so in my '13 fusion hybrid. Was planning on calling the dealer and got my recall letter yesterday.

Called the dealer & he has the part ordered & it will be repaired next Wednesday. Seems Ford could have sent out the letters a little sooner. I know they are short on parts

but letting owners know about this as early as possible would be the responsible thing to do.

It seems like the timing worked out, Scott029; let me know how it goes at your dealer. The safety of our customers is very important to us; we take the appropriate action as expeditiously as we can. :)

 

Rachel

[SteveB_TX]

Got our recall letters today. Neither car has the airbag light on, so it is now a waiting game for parts. Personally, I want to let a bunch of other folks get their cars done first. I hate being an early "test case" for our dealers service techs. ;)

[DeeCee]

Got our recall letters today. Neither car has the airbag light on, so it is now a waiting game for parts. Personally, I want to let a bunch of other folks get their cars done first. I hate being an early "test case" for our dealers service techs. ;)

Ditto here. Got mine today. So far (knock on wood) no airbag lights.

[hybridbear]

Our letter arrived today too.

[GrySql]

Ditto.

I wonder if the lifespan of the RCM is shorter with a FFH with all the options vs a low optioned car.

Edited November 21, 2014 by GrySql

[acdii]

Got mine 3 days ago. What was more disturbing though, I got a maintenance service needed announcement from my dealer on....

 

 

 

 

The Flex! :(

[tr7driver]

I got one letter that listed both my FFH and my C-max. Glad to see Ford save trees and postage.

[LEM]

Do you guys have an update about 14S21?

I got the letter back in November, but I haven't gotten anything else since then telling me that the parts are now available.

I got the Airbag warning light only one time but it never happened again.

 

I was planning to do this along 14E02.

Edited February 23, 2015 by LEM

[corncobs]

When I brought mine in to get this along with other things taken car of my service adviser didn't give me much hope that this would get done.

 

Most likely they are still checking / producing modules so they have enough before they eventually all go bad.

[murphy]

The letter said that parts would be available in the 3rd quarter of 2015 and you will receive another letter when that time comes.

[LEM]

Thanks. I will wait then.

[hybridbear]

Do you guys have an update about 14S21?

I got the letter back in November, but I haven't gotten anything else since then telling me that the parts are now available.

I got the Airbag warning light only one time but it never happened again.

 

I was planning to do this along 14E02.

I'd keep waiting until you can get both done at once. However, if you take your car to the dealer for anything (such as an oil change) they should do 14E02 automatically since it is an emissions recall. This happened to us. Our car happened to be at the dealer the day that 14E02 came out and they wouldn't let the car leave until they had done that update since it was an emissions recall.

[FordService]

Do you guys have an update about 14S21?

I got the letter back in November, but I haven't gotten anything else since then telling me that the parts are now available.

I got the Airbag warning light only one time but it never happened again.

 

I was planning to do this along 14E02.

When you head in to have these taken care of, please let me know. I'll check out some additional assistance.

 

Meagan

[LEM]

I will. Thanks, Meagan.

[FordService]

I will. Thanks, Meagan.

No problem. :) I'll keep an eye out.

 

Meagan

[dtw-dave]

Hey all ... two things:

 

First ...

a) If your airbag light is NOT on, you should get your RCM reprogrammed. (14E02)

b) If your airbag light IS on, they will replace the RCM (14S21), which already has the new programming so you wont need 14E02.

 

And a question ... for anyone who's had their RCM replaced, what happens to your (Hybrid) lifetime fuel economy?! How about Trip A or Trip B ... I'm using Trip B to keep track of my fuel economy annually, and resetting only at one year anniversaries.

 

Thanks!

Edited February 26, 2015 by dtw-dave

[SteveB_TX]

How does reprogramming the RCM fix the electrical short issue these modules are experiencing? That is what the recall is about. If all they needed to do is reprogram the module, that is what the recall letter would have stated... not replacement. 14E02 refers to reprogramming the PCM, not the RCM. Two completely different issues... Emissions (14E02) and Air Bag (14S21).

 

Edit: Fixed typo for 14E02. :)

Edited February 26, 2015 by SteveB_TX

[dtw-dave]

SteveB_TX - 14E03 is reprogramming for 6.7L Diesels ...

 

(checking some things ... brb)

Edited February 26, 2015 by dtw-dave

[SteveB_TX]

:read:

Edited February 26, 2015 by SteveB_TX

[dtw-dave]

My bad ...

 

• 14S04 is not necessary if you have 14S21 completed first

 

Sorry for the confusion.

 

I'd still like to know if anyone is aware of what happens to lifetime FE or Trip computers when this is done ... thanks!

Edited February 26, 2015 by dtw-dave

[dtw-dave]

I answered my own question: My LFE and trip computers were untouched, though I think I lost my lifetime Regen miles.

[hybridbear]

I answered my own question: My LFE and trip computers were untouched, though I think I lost my lifetime Regen miles.

What did you have done? 14E02 (not the subject of this thread) causes the Lifetime Brake Score & Regen Miles to be reset. 14S21 is the replacement of the RCM. Right now there are not many parts so few owners are getting this part replaced.

[dtw-dave]

I had 14S21 done, and while my car was at the dealership, they performed 14E02 also.

[jeff_h]

Well isn't this timely! The 14S21 was announced in late Sep 2014, I have seen zero issues until this morning when the airbag light came on and stayed on, so I ran a VHR with results shown below.

 

Very timely coincidence since I just happen to already have an appt for tomorrow to get it done, along with the 15E03 PCM update and to check out the good old 'ping-pong' sound...

 

Edited October 1, 2015 by jeff_h

[GrySql]

Well isn't this timely! The 14S21 was announced in late Sep 2014, I have seen zero issues until this morning when the airbag light came on and stayed on, so I ran a VHR with results shown below.

 

Very timely coincidence since I just happen to already have an appt for tomorrow to get it done, along with the 15E03 PCM update and to check out the good old 'ping-pong' sound...

Your timing is pretty good. Maybe you ought to buy some Lottery tickets! :)