SSM Active Noise Canceling System

[billford]

This is a Ford Special Service Message that came out recently.

This is a typical "special service message" that Ford sends to its dealers. They are service tips for technicians.

I just posted this, so interested FFH owners have an idea what goes on during the repair process of some complaints and how complicated these cars really are.

If I get favorable replies, I can post some more when I receive them. If not, this will be the last one.

Jun 19 2014 5070 -2013-2014

Fusion Hybrid And MKZ - Disable The Active Noise Cancelling System Before Starting NVH Diagnosis

All MKZ and Fusion Hybrids are equipped with an Active Noise Cancelling (ANC) system. Prior to starting any powertrain NVH or drone noise diagnosis on these units, disable the ANC system by removing fuse 33 from the Body Control Module. Turning the radio off does not shut off the ANC system. The system is specially tuned to the vehicle so some ANC concerns may seem RPM dependent. If the noise is gone with the removal of fuse 33, refer to the Sound Quality Symptom Chart and follow the pinpoint test for "A loud, low frequency noise is heard from the audio system with the audio system off and the engine running" in section 415-00 of the online workshop manual. Body or sound system modifications, or a gap between the ANC microphone and headliner can induce ANC system noises.

[hybridbear]

Please post more! Thank you!

[Hybrider]

I concur, please post all info!

[billford]

Thanks,

 

I'll post whatever Cmax or FFH messages I get from my friend who works at a dealer. Will post in the TSB forum and start the subject line with "SSM"

[hybridbear]

Thanks,

 

I'll post whatever Cmax or FFH messages I get from my friend who works at a dealer. Will post in the TSB forum and start the subject line with "SSM"

I edited the title of this topic to include SSM as well. Thanks!

[GrySql]

This is a typical "special service message" that Ford sends to its dealers. They are service tips for technicians.

I just posted this, so interested FFH owners have an idea what goes on during the repair process of some complaints and how complicated these cars really are.

If I get favorable replies, I can post some more when I receive them. If not, this will be the last one.

Hi, do you have a way to look up and see if there is a SSM for re-programming the FCIM so the compressor goes off when the A/C button is pushed.

 

Many of our Fusions have this issue, my Dealer just re-programmed my cars FCIM and the Tech Notes refer to the SSM the Tech used.

If we had the SSM for the FCIM re-programming procedure it might make it easier for reluctant Dealers to do this work.

Here is an example of a Service Department that Hybridbear is using that does not know it can be done.

http://fordfusionhybridforum.com/topic/8581-climate-control/?p=84993

 

The SSM's that you have already provided are very important to this Forum, thank you.

Edited August 3, 2014 by GrySql

[billford]

The only SSM (Special Service Message) for the FCIM that I have is under the topic, Heater DIsplay Issues in the TSB forum. The reflash is to correct non responsive heater control buttons. I don't believe it has anything to do with the a/c strategy.

 

But, I do know that sometimes the engineers will tweak the software and not advertise it. So a reprogram may or may not fix your a/c button concern...

[corncobs]

Those sneaky engineers...

 

...not that I haven't done this before. ;)