camelot Report post Posted January 13, 2014 Hi all, Well I'm now at #4 cel. My bets are its the evap system again. So far, 2 fill tubes, smoke test, and fuel module reseat. What next. As for me I'm calling Ford customer service and starting a case. GRRRRRRH! Quote Share this post Link to post Share on other sites
hybridbear Report post Posted January 13, 2014 Hi all, Well I'm now at #4 cel. My bets are its the evap system again. So far, 2 fill tubes, smoke test, and fuel module reseat. What next. As for me I'm calling Ford customer service and starting a case. GRRRRRRH!Use Ashley here on the Forum as a resource with Ford Customer Service. She can help escalate the issue and get it resolved more quickly. Quote Share this post Link to post Share on other sites
FordService Report post Posted January 13, 2014 Hi all, Well I'm now at #4 cel. My bets are its the evap system again. So far, 2 fill tubes, smoke test, and fuel module reseat. What next. As for me I'm calling Ford customer service and starting a case. GRRRRRRH! camelot, Let me see how I can help. PM me your name, phone number, VIN, mileage, and dealer info, and I'll take a look. Use Ashley here on the Forum as a resource with Ford Customer Service. She can help escalate the issue and get it resolved more quickly. Thanks, hybridbear! Ashley 1 hybridbear reacted to this Quote Share this post Link to post Share on other sites
camelot Report post Posted January 14, 2014 Thanks everyone. Pm'd and am hoping for the best. Service manager is a nice guy and trying. Quote Share this post Link to post Share on other sites
FordService Report post Posted January 14, 2014 Thanks everyone. Pm'd and am hoping for the best. Service manager is a nice guy and trying. I responded to your PM, camelot! Ashley Quote Share this post Link to post Share on other sites
camelot Report post Posted January 16, 2014 Thank you Ashley! Received a call today but was at work. Dealership has been in touch with hot line. Thank you for your help. Have a great day! Quote Share this post Link to post Share on other sites
FordService Report post Posted January 16, 2014 Thank you Ashley! Received a call today but was at work. Dealership has been in touch with hot line. Thank you for your help. Have a great day! You're welcome, camelot! Hope you have a great day, as well. :) Ashley Quote Share this post Link to post Share on other sites
camelot Report post Posted January 18, 2014 They told me they found the canister purge valve stuck. Hotline told them to change it. Time will tell. Thanks to all for your support. These forums are so much help and informational. Quote Share this post Link to post Share on other sites
hybridbear Report post Posted January 18, 2014 They told me they found the canister purge valve stuck. Hotline told them to change it. Time will tell. Thanks to all for your support. These forums are so much help and informational.This happened with our black FFH when it was just a few months old. The dealer scanned the code behind the CEL and replaced the purge solenoid. That solved the issue. Apparently there was a TSB about this issue very early on. Quote Share this post Link to post Share on other sites
camelot Report post Posted January 20, 2014 Communication is key. Tsb's should be read when they come out. It just might ring a bell when the problem rises. 2 hybridbear and corncobs reacted to this Quote Share this post Link to post Share on other sites
