kenashu Report post Posted December 11, 2013 I purchased a 2014 FFH a couple of weeks ago, and today it quit on me twice. Each time the sequence was:1. EV mode and ICE started surging against each other as shown on the display2. Displayed " hill start asist not available at this time" or words to that effect,3. then the Wrench symble and the "pull over safely warning". I hit "OK" but it then just said "chekc the manual" with no further suggestion.Car is in with the dealer right now, any suggestions on what could be happening? I saw a topic back in Jan 2013 that looked similar. Quote Share this post Link to post Share on other sites
Wingmn Report post Posted December 11, 2013 Welcome to the forum, sorry about the prob with your new FFH. No idea on your issue, sounds like a PCM type issue, computer control over the drive-trains went bad.... Just my NON educated guess. Please let us know what happens. Welcome again, hope it gets resolved quickly. 1 Aquineas reacted to this Quote Share this post Link to post Share on other sites
kenashu Report post Posted December 11, 2013 (edited) I forgot to add I had heated seats added (aftermarket, dealer recommended) and I wonder if the 12v battery is being drained as the forum shows that a low 12v battery could trigger these issues - AND the temperature was 1 deg F today and I was just running round town quite a bit. Edited December 11, 2013 by kenashu Quote Share this post Link to post Share on other sites
Toz Report post Posted December 11, 2013 wow didn't even know that there was such a thing as "aftermarket heated seats" are they seat covers? Quote Share this post Link to post Share on other sites
kenashu Report post Posted December 11, 2013 No, they are ceramic or carbon or something blocks that go inside the seats.http://www.flynnbrotherscustomz.com/ Quote Share this post Link to post Share on other sites
GrySql Report post Posted December 12, 2013 (edited) Last year, within the first month of ownership (Dec '12) my car did the same thing, my Dealer at that time could not identify any cause.In desperation they performed a Hard Reset (disconnected the low and high voltage batteries for 10 minutes) and told me to drive it around.I have, and for a year now that symptom has never returned. I hope your Dealer can find a cause, because after the dismal performance of that first Dealer I found one with a really good Service Dept. Edited December 12, 2013 by GrySql Quote Share this post Link to post Share on other sites
DeeCee Report post Posted December 12, 2013 Had something similar to this early on with mine. I was in a hurry at the time and jumped in, turned the key,put it in reverse and backed out. Got a bunch of unrelated warnings and thew car would hardly run. Finally stopped and shut the car off, restarted and waited for the "Ready to drive" alert and then went on my way with no further problem. I think my problem was that I tried to go before the car (computer) had fully booted and was ready to go. 1 kenashu reacted to this Quote Share this post Link to post Share on other sites
acdii Report post Posted December 12, 2013 I had aftermarket seat heaters in my 2010, they worked pretty good too, but whoever installed them busted up the side panels on both seats pretty bad. I doubt they would cause a battery issue since the DC/DC converter supplies the power while the car is running, not the 12V battery. (at least it is supposed to). Most likely it is a hardware problem, or you drove off before the car was ready to drive, but since it happened twice, my guess is hardware. 3 hybridbear, jeff_h and kenashu reacted to this Quote Share this post Link to post Share on other sites
B25Nut Report post Posted December 12, 2013 DC, I had the exact thing happen to me two weeks ago. It is the only time I've had my dash light up with something that wasn't normal. I hope to never try a fast start again. Quote Share this post Link to post Share on other sites
kenashu Report post Posted December 13, 2013 Just drove the car back from the dealer. Ford have no explanation or fix for it. Quote Share this post Link to post Share on other sites
ptjones Report post Posted December 13, 2013 Just drove the car back from the dealer. Ford have no explanation or fix for it.Next time you have a similar problem just stop the car and turn it off for a short time and then restart it. I believe I had this problem once and that cured it. :) Paul Quote Share this post Link to post Share on other sites
Sleddog Report post Posted December 14, 2013 I had it happen to me once. I think it was a fail to stat the ICE with no retry. Cycled to key and all was well. Quote Share this post Link to post Share on other sites
kenashu Report post Posted December 30, 2013 Quit on me again this morning, 3 times. First time was at an intersection, I had to push the car out of the way. I have not had to push a car in 20 years or more! It does not like to run in Wisconsin winters, it was minus 9 deg F this morning. Last time it quit it was zero F. Interesting that I got the same message each time "Hill start assist not available at this time" before the Wrench of Death was displayed. Able to re-start each time after waiting several minutes so I got it to the dealer.If you are planning to visit Wisconsin in a FFH don't come in the winter! Quote Share this post Link to post Share on other sites
acdii Report post Posted December 30, 2013 Cold solder joint somewhere in a module. When it gets really cold, if there is one, it will open up when the metals shrink. Thats my guess on this, but which one? These cars are more troublesome in the winter from past experiences with the other hybrids, they don't like cold. Quote Share this post Link to post Share on other sites
FordService Report post Posted December 31, 2013 Quit on me again this morning, 3 times. First time was at an intersection, I had to push the car out of the way. I have not had to push a car in 20 years or more! It does not like to run in Wisconsin winters, it was minus 9 deg F this morning. Last time it quit it was zero F. Interesting that I got the same message each time "Hill start assist not available at this time" before the Wrench of Death was displayed. Able to re-start each time after waiting several minutes so I got it to the dealer.If you are planning to visit Wisconsin in a FFH don't come in the winter! kenashu, I'm happy to lend a hand. PM me your name, phone number, VIN, mileage, and dealer info and I'll see how I can help. Ashley Quote Share this post Link to post Share on other sites
kenashu Report post Posted January 7, 2014 AshleyI have a case entered with Ford Motor Co. CAS-3743723 and someone is assigned to my "case".Thanks for your offer.Dealer still has the car, they gave me a loaner, (a new Mazda 3 which has great steering but very poor ride quality).No fix in view at this time. Quote Share this post Link to post Share on other sites
murphy Report post Posted January 7, 2014 Why do Ford dealers not loan out Ford products?The last time I had a loaner it was a Dodge Avenger. Felt like a tin can on wheels. :rant: 1 jeff_h reacted to this Quote Share this post Link to post Share on other sites
acdii Report post Posted January 7, 2014 Well thats easy, they let you find out just how much better the Ford is to other makes! :) 2 hybridbear and corncobs reacted to this Quote Share this post Link to post Share on other sites
FordService Report post Posted January 7, 2014 AshleyI have a case entered with Ford Motor Co. CAS-3743723 and someone is assigned to my "case".Thanks for your offer.Dealer still has the car, they gave me a loaner, (a new Mazda 3 which has great steering but very poor ride quality).No fix in view at this time. Glad to see you're being taken care of, kenashu. Let me know if you need anything in the future! Ashley 1 Aquineas reacted to this Quote Share this post Link to post Share on other sites
Aquineas Report post Posted January 7, 2014 (edited) First of all, I am sorry to hear about your problem kenashu. I hope it gets resolved. Secondly, I think it's amazing/awesome (and very good marketing, and I don't mean that in a negative way) that Ford is semi-officially represented here (thanks FordService!!) Having said that, I'd take a short video noting the date and time it happens from here on out. There seems to be no indication that Ford doesn't want to do the right thing and get this resolved, which is wonderful! Nevertheless, in case it can't be resolved, it's good to have the problem documented. Edited January 7, 2014 by Aquineas 2 hybridbear and ptjones reacted to this Quote Share this post Link to post Share on other sites
kenashu Report post Posted February 25, 2014 Ford say they are going to buy it back from me. Quote Share this post Link to post Share on other sites
hybridbear Report post Posted February 25, 2014 Ford say they are going to buy it back from me.Are you getting another FFH as a replacement? Quote Share this post Link to post Share on other sites
Gigi Report post Posted February 26, 2014 Ford say they are going to buy it back from me.What happened between "Dealer still has the car" on January 7th and the buyback offer? Is there anything we could learn from your experience? Sounds like the problem was more serious than just reprogramming or replacing the PCM. 1 GrySql reacted to this Quote Share this post Link to post Share on other sites
