midnight555 Report post Posted June 21, 2013 I love my Ford Fusion hybrid except I get complaints about call quality. I have an iPhone 5 paired via Bluetooth to the vehicle. I can hear the caller fine, but the caller hears a lot of background noise or static most of time. I have paired another iPhone 5 and an iPhone 4 with the same results. I took the vehicle to the dealer and they performed a master reset on my Ford Sync Touch system and they claimed it solved the problem. How is everybody else experience? Is it just my car? Quote Share this post Link to post Share on other sites
storksb Report post Posted June 21, 2013 No problems with Bluetooth audio on my phones, I have a cheap and cheerful Samsung android phone and a blackberry curve both work great for both incoming and out going audio. Quote Share this post Link to post Share on other sites
DeeCee Report post Posted June 22, 2013 Mine works fine with an HTC One X. Quote Share this post Link to post Share on other sites
JimArch Report post Posted June 22, 2013 No complaints with iPhone 4, I make a lot of calls from the car and no one has complained. Quote Share this post Link to post Share on other sites
GrayStrider Report post Posted June 22, 2013 I pair my LG 800g Net 10 phone with my 2013 FFH's MFT and it works just fine. No complaints on either end. Quote Share this post Link to post Share on other sites
srogers Report post Posted June 22, 2013 Do you have version 3.5.1 of My Ford Touch installed? There is a fix for call quality in that release. Quote Share this post Link to post Share on other sites
midnight555 Report post Posted June 22, 2013 I have version 3.2.2. Quote Share this post Link to post Share on other sites
corncobs Report post Posted June 22, 2013 I have version 3.2.2.An update to version 3.5.1 should help with your problem. Quote Share this post Link to post Share on other sites
acdii Report post Posted June 26, 2013 Also adjust the volume on the phone, if set too high when calling, it can cause feedback which makes it noisy. You can adjust it down a bit when on a call using the phone controls, but only during a call. Get the update done too, it will make a world of difference on everything. Quote Share this post Link to post Share on other sites
rjkla Report post Posted July 9, 2013 I have an HTC DNA. I have had several complaints about call quality, and according to my Sync account online, I am on 3.5.1. I keep the volume at fairly low, so it's less about feedback than it is about my voice sounding either over-modulated or otherwise of poor quality. If anyone else has any ideas I'm all ears. I'm considering taking it to the dealership but haven't done so yet. Thanks. Quote Share this post Link to post Share on other sites
hybridbear Report post Posted July 10, 2013 I've noticed when calling my wife while she's driving that the call quality is often poor. I assume it's just because the microphone is far away from her mouth and she tends to speak softly. She hasn't said that it's hard to hear me when she calls while I drive, but I try to consciously speak loudly and clearly when in the car. Quote Share this post Link to post Share on other sites
neod192 Report post Posted July 10, 2013 I've noticed when calling my wife while she's driving that the call quality is often poor. I assume it's just because the microphone is far away from her mouth and she tends to speak softly. She hasn't said that it's hard to hear me when she calls while I drive, but I try to consciously speak loudly and clearly when in the car.Where is the microphone in the Fusion? When I drive with my wife, she likes to talk though the car from the passenger seat instead of holding the phone. Quote Share this post Link to post Share on other sites
JSKershaw Report post Posted July 16, 2013 Where is the microphone in the Fusion? When I drive with my wife, she likes to talk though the car from the passenger seat instead of holding the phone.I believe the microphone is located by the reading lamps on the roof. I have a sunroof installed in my car and I can see the grill where it's located. Quote Share this post Link to post Share on other sites
djminfll Report post Posted July 16, 2013 No problems with my iPhone 5 Quote Share this post Link to post Share on other sites
sdeeble Report post Posted July 19, 2013 Corncobs, do the "updates" get applied automatically to our car or do we have to upload them ourselves?Also have you heard about the "85 mph" update coming in August? Quote Share this post Link to post Share on other sites
corncobs Report post Posted July 19, 2013 Corncobs, do the "updates" get applied automatically to our car or do we have to upload them ourselves?Also have you heard about the "85 mph" update coming in August?You can do the sync update yourself as long you don't have Nav. For Nav the SD card needs to replaced. If you go to syncmyride.com you will find instructions how to update the sync software. Yeah the hybrid update will be exciting hopefully it fixes at lot of those underachieving FFHs. 1 neod192 reacted to this Quote Share this post Link to post Share on other sites
neod192 Report post Posted July 19, 2013 You updates are not automatic.If you don't have navigation you should be able to download the update to a USB drive and do it yourself. SIgn in to syncmyride.com for instructions. You can also have your dealer do the update (recommended).If you have navigation a new SD card is required, so you have to take it to the dealer to get it done.From what I heard, the update can take a couple hours to be applied. Quote Share this post Link to post Share on other sites
Riggo Report post Posted October 2, 2013 (edited) I've noticed my phone calls have these waves of horrible static ever since I've updated to ios7 on my iPhone. Anyone else having this? I re-paired my phone to MFT and even reset my phone network settings but it's still doing it :-/. The people on the other end of the calls say I sound fine. It's my end that sounds terrible. I've also noticed my radio stations don't come in nearly as well lately. Maybe I have a sun spot hovering over my car. Edited October 2, 2013 by Riggo Quote Share this post Link to post Share on other sites
KLH Report post Posted October 3, 2013 The call quality may be due to any one of these: phone, bluetooth, car environment, microphone, carrier, signal strength, and volume of voice traffic being handled by carrier at your location. When it comes down to it, it's amazing that calls work at all. In any case, I have a Galaxy Note 2 (on Verizon) and haven't received a complaint about voice quality... yet. Quote Share this post Link to post Share on other sites
srogers Report post Posted October 3, 2013 I've noticed my phone calls have these waves of horrible static ever since I've updated to ios7 on my iPhone. Anyone else having this? I re-paired my phone to MFT and even reset my phone network settings but it's still doing it :-/. The people on the other end of the calls say I sound fine. It's my end that sounds terrible. I've also noticed my radio stations don't come in nearly as well lately. Maybe I have a sun spot hovering over my car.I have an iPhone 5 running iOS 7 and AT&T is my carrier. Call quality is fine before and after the upgrade. I have MyFordTouch Gen 2 - V3.6.2 installed. Quote Share this post Link to post Share on other sites
Riggo Report post Posted October 3, 2013 I have the iphone 4s. Maybe the old phone isn't cutting is with the new os. Quote Share this post Link to post Share on other sites
corncobs Report post Posted October 3, 2013 I have the iphone 4s. Maybe the old phone isn't cutting is with the new os.Same phone here but no complains about call quality after iOS 7 update. Quote Share this post Link to post Share on other sites
Riggo Report post Posted October 3, 2013 Same phone here but no complains about call quality after iOS 7 update. Hmmm. I get this popping noise and static on parts of the calls I make. I wonder what the problem could be then. Quote Share this post Link to post Share on other sites
Daniel Ward Report post Posted March 11, 2014 I have this same problem with my brand new 2914 FFH titanium using an iPhone 5s. Lots of static... Only on calls. Also notice that the radio reception isn't great... Quote Share this post Link to post Share on other sites
acdii Report post Posted March 11, 2014 Resynch the phone and turn down the volume. It helps correct sound quality. Quote Share this post Link to post Share on other sites
